Gianna's Gem: Gianna’s Gem: SUCCESS, the 7-step framework to uplevel your events

Hi there,

Recently, I was having coffee with a CMO who was telling me about her company's upcoming conference. She had the “foundational” components locked in: venue booked, speakers confirmed, agenda set, invites ready. But something was bothering her.

"Gianna," she said, "I know this event is going to be good. But how do I make sure it's actually transformative? How do I take it from good to truly unforgettable?"

It's a question I hear all the time. And honestly? It's the right question to be asking.

Here's the truth: anyone can execute an event. The logistics, the timelines, the vendor management…those are table stakes. What separates truly unforgettable (and thus shareable) events from forgettable ones isn't flawless execution. It's whether your attendees walk away changed. Have you taken them FROM where they were before they met you TO some place better?

That's why I developed the SUCCESS framework: a blueprint for creating events that don't just happen to people, but transform them.

Gianna's Gem: Great events aren't just well-planned. They're well-designed, with every element intentionally crafted to create lasting impact.

So let’s dive in! What SUCCESS Stands For

S - Story-Wrapped Experiences
U - Unforgettable Moments
C - Connection over Content
C - Curated Personalization
E - Empathy-Driven Planning
S - Surprise and Delight
S - Shifts (Strategic & Emotional Metamorphosis)

Each element builds on the others to create experiences that resonate long after the event ends. Let me break down what each one means, and how you can apply it to your next event.

S: Story-Wrapped Experiences

Stories stick while features fade.

Think about the last conference you attended. Can you remember the specific feature set that was announced in the keynote? Probably not. But I bet you remember how you felt when the CEO shared that vulnerable story about the company's early struggles.

That's the power of story.

When you wrap your event in a narrative arc, you give attendees a framework for understanding, remembering, and retelling what they experienced. You transform disconnected moments into a cohesive journey.

Real-World Example: When I was at Airtable, we didn't just "host a user conference." We told the story of transformation: from where customers were struggling (the problem) to where they could be with the right solutions (the possibility). Every session, every activation, every networking moment supported that narrative arc (and that red thread was “connection. changes. everything.” which made sense given we had just launched a category as a connected apps platform).

The result? Attendees didn't just consume content. They saw themselves in the story. And that's when they leaned in, and then shared broadly.

Your Action Step:

Before you finalize another agenda or book another speaker, ask yourself:

• What's the narrative arc of my event?

• Where are attendees when they arrive (emotionally and strategically)?

• Where do I want them to be when they leave?

• How does every element of my event move them along that journey?

My Key Principles:

• Stories stick while features fade in memory

• Narratives help customers reshare and remember what you convey

• Executives approve when stories lead the way

• Share-worthy tales that attendees photograph and post on social

• What's your story? What can your brand do that no other brand can? What does your brand stand for?

U: Unforgettable Moments

People won't remember everything. Make sure they remember the right things.

Here's a hard truth backed by neuroscience: your attendees can't remember everything from your event. Their brains aren't wired that way.

But they will remember roughly three things. Your job? Decide what those three things are and design every other element to support them.

I call this the "Power of Three," and it's one of the most liberating constraints in event design.

Real-World Example: At a Google executive retreat, we could have filled three days with back-to-back sessions on product strategy, market trends, and operational updates. Instead, we identified our Top 3 moments:

1. The opening surprise (an exec skydiving into the welcome reception…yes, really)

2. The innovation workshop where teams prototyped solutions to real customer challenges

3. The closing campfire conversation (complete with a gourmet s’mores bar) where leaders shared their biggest lessons learned

Everything else? Designed to support these moments or get out of the way.

The result? Months later, attendees were still talking about that event. Not because it was packed with content, but because it was intentionally memorable and built around stories.

Your Action Step:

For your next event, identify your Top 3 memorable moments. Then ruthlessly evaluate every other element:

• Does this support one of the Top 3? Keep it.

• Does this dilute focus? Cut it or redesign it.

My Key Principles:

• Magic that makes the mundane bright

• Three memorable things attendees take away—deprioritize the rest

• Obsessive hospitality and attention to detail

• Experiences that feel one-of-a-kind regardless of budget

• Priceless access that attendees can't secure themselves

C: Connection over Content

Peer-to-peer beats another paid speaker.

Here's what most event planners get wrong: they think attendees come for content.

They don't. They come for connection.

Don't get me wrong, content matters. But in 2026, your attendees can access world-class content from their couch. What they can't get virtually? Authentic human connection around shared challenges.

Real-World Example: At Airtable's first major user conference, we made a bold choice: 40% of the agenda was dedicated to peer-to-peer interaction. No speakers. No presentations. Just structured conversation, working sessions, and facilitated networking.

Our stakeholders were nervous. "People are paying to attend…shouldn't we give them more content?"

But here's what happened: attendees rated those peer sessions as the highest value parts of the conference. The unstructured conversations led to partnerships, problem-solving, and genuine community formation that lasted long after the event ended.

Your Action Step:

Audit your next event agenda. How much time is dedicated to peer interaction vs. one-way content delivery?

If it's less than 30%, you have work to do.

Key Principles:

• Peer-to-peer beats another speaker

• Tacit knowledge flows when people meet

• Connect over shared humanity, pain points, and challenges

• Community bonds when problems are solved in think tanks or share circles

• "Me too" moments paired with aspirational real-world heroes

• Pre- and post-event connection for continuous engagement beyond a moment in time

C: Curated Personalization

Generic experiences feel forgettable. Personal moments feel seen.

Personalization isn't about putting someone's name on a badge, or addressing them with their name in an email (though that's a good start). It's about creating moments that are genuinely relevant to each attendee's needs, interests, and journey stage.

When done well, personalization communicates: "We see you as an individual. We've thought about what you need."

Real-World Example: At a SoftBank portfolio CEO summit, we could have treated all 50 CEOs the same. But we didn't.

We created personalized welcome beverages and snacks stocked in their hotel rooms when they arrived based on research into each CEO's preferences. We curated networking introductions connecting people who could specifically help each other in advance and then in person. We offered afternoon and morning “adventure” options so attendees could choose sessions aligned with their company stage and industry but also based on interests so they could cross-pollinate in different ways.

The result? CEOs reported feeling deeply valued, not just as attendees, but as individuals and felt the summit was worth their time out of office.

Your Action Step:

Map out attendee personas for your next event. For each persona, identify 3-5 touchpoints where you can offer personalized options:

• Track selection based on role or experience level

• Content formats (workshops vs. lectures vs. peer discussions)

• Networking matchmaking based on shared interests or challenges

• Dietary preferences handled proactively

• Communication style (some want detailed pre-reads, others prefer minimal prep)

My Key Principles:

• Intention shows you truly care

• Relevance makes attendees feel seen

• Tailored touches everywhere so attendees can customize to meet their needs at the right time and place

• Personal moments, not standardized experiences

E: Empathy-Driven Planning

When you solve for their needs first, your event becomes indispensable.

This one's simple but powerful: great events start with deep empathy for your attendees.

What keeps them up at night? What would make their investment of time and money feel worthwhile? What pain points will they experience at your event—and how can you eliminate them before they arise?

Real-World Example: When planning Google Cloud Next (a 30,000-person conference), we didn't just think about our logistics. We obsessed over attendee pain points:

• Long lines? We created multiple registration areas and mobile check-in AND we added hackers giving away coffee and breakfast to hungry attendees while they waited.

• Information overload? We designed quiet lounges for processing time and streaming option for those who were late and missed getting into the keynote.

• Decision fatigue about which sessions to attend? We created clear tracks and personalized recommendations.

• Women feeling lost without many peers? We created networking breakfasts and lunches for them to meet and navigate the event together as birds of a feather.

Every pain point we solved translated into higher satisfaction scores and better business outcomes.

Your Action Step:

About two weeks before your event, conduct an attendee journey audit. Walk through every touchpoint and ask:

• What could frustrate attendees here?

• What needs might they have that we haven't addressed?

• How can we make this smoother, easier, more delightful?

Key Principles:

• Listen closely to what attendees need and deliver on that

• Understand their ROI, not just yours

• Empathy plants the engagement seed—lead with solving their problem

• Solve attendee pain points at the event; it translates to how you'll take care of their business pain

S: Surprise and Delight

Unexpected joy creates lasting memories—and powerful reciprocity.

Here's something fascinating about human psychology: when you exceed expectations in unexpected ways, you create reciprocity. People feel compelled to give back, even if just through deeper attention, openness, and engagement.

That gelato cart that appeared poolside at the perfect moment? That handwritten note waiting in their hotel room? That unexpected training session with an Olympian? These aren't just "nice touches." They're strategic tools for creating emotional peaks that become lasting memories.

Real-World Example: At a Google leadership offsite, we knew attendees would be exhausted after an intensive morning session. So we surprised them with a gourmet food truck festival for lunch—complete with their favorite childhood comfort foods, customized based on pre-event surveys we'd conducted.

The cost? Marginal compared to our overall budget. The impact? Attendees were reenergized, delighted, and emotionally primed for the afternoon's creative brainstorming. Plus, they associated Google with that feeling of being truly cared for.

Your Action Step:

Identify the top 3 pain points attendees typically experience at events (long lines, bad coffee, boring transitions, etc.). Design specific "delight moments" that turn each pain point into an unexpected pleasure.

Key Principles:

• Unexpected moments spark joy

• Wink-and-a-smile touches offer playful vibes that are the antidote to stress

• Turning expected pain points into joy creates a huge expectation leap (but don't go the opposite way)

• Delight, nostalgia, and comfort put people in the right frame of mind to tune in to what you have to share (needs are met)

• Giving to attendees creates a psychological need to "repay" the giver, even if it's just listening or taking a call

S: Shifts (Strategic & Emotional Metamorphosis)

The ultimate measure of success: transformation.

Here's the question that should guide every event decision you make: What shift am I creating?

Not "What content am I delivering?" or "How many sessions am I including?" But: What belief am I transforming? What emotion am I evoking? What action will attendees take as a result?

Because events that don't create transformation are just expensive gatherings. The real ROI comes from change…in beliefs, behaviors, and business outcomes.

Real-World Example: When I designed events for SoftBank Vision Fund, we didn't measure success by attendance numbers or satisfaction scores (though those mattered). We measured it by shifts:

• From skepticism about AI → to conviction about its transformative potential

• From feeling isolated in their founder journey → to feeling supported by a community

• From uncertainty about next steps → to clarity and commitment to action and implementation

Every element of the event was designed to create these specific shifts. And we could measure the results: partnerships and alliances formed, investments made, strategies changed.

Your Action Step:

Before planning your next event, create a transformation map:

LEFT SIDE (Arrival State):

• What do attendees believe when they arrive?

• What emotions are they feeling?

• What behaviors or strategies are they currently using?

RIGHT SIDE (Departure State):

• What do you want them to believe when they leave?

• What emotions do you want them to feel?

• What actions do you want them to take?

Every element of your event should move attendees from left to right.

My Key Principles:

• Transform beliefs (from → to)

• Emotions journey: Where are they when they arrive? What do they feel when they leave?

• Strategic outcomes: The beliefs and emotions drive actions

Bringing It All Together: The SUCCESS Framework in Action

Here's why I love this framework: it's not about adding more to your event. It's about designing with intention.

You can have a two-hour workshop or a three-day conference. A 50-person dinner or a 5,000-person activation. The SUCCESS framework works at any scale because it's about how you design, not what you include.

Start with Shifts: What transformation are you creating?

Plan with Empathy: What do your attendees actually need?

Craft Your Story: What narrative arc supports the transformation?

Design Unforgettable Moments: What are your Top 3 memorable experiences?

Prioritize Connection: How are you facilitating peer-to-peer interaction?

Personalize Intentionally: Where can you show attendees they're seen as individuals?

Layer in Surprise: What unexpected delights will create emotional peaks?

When all seven elements work together, something magical happens. Your event transcends logistics and becomes an experience people don't just attend—they treasure, share, and act upon.

Your Implementation Challenge

Here's what I want you to do: Pick your next event and audit it against the SUCCESS framework.

For each element, ask yourself:

• Story: What's my narrative arc? Does every element support it?

• Unforgettable: What are my Top 3 moments? Am I protecting them or diluting them?

• Connection: Am I prioritizing content delivery over peer interaction?

• Curated: Where can I add personalization that truly matters?

• Empathy: What pain points haven't I addressed?

• Surprise: Where can I exceed expectations in unexpected ways?

• Shifts: What transformation am I creating? Can I measure it?

You don't have to master all seven elements overnight. Start with one. Maybe it's getting crystal clear on your event story. Maybe it's building in more connection time. Maybe it's identifying your transformation goals before you finalize your agenda.

Pick one. Master it. Then add the next.

Because excellence isn't built in grand gestures—it's built in the accumulation of intentional choices that honor what events can truly be: not just gatherings, but transformations.

The Bottom Line

After 23+ years planning events for Google, AWS, SoftBank, Airtable and Cognition, here's what I know for sure:

The events people remember aren't necessarily the ones with the biggest budgets or the most famous speakers or the fanciest venues (though those things can help).

The events people remember, and more importantly, the events that create real business impact, are the ones designed with the SUCCESS framework in mind.

Stories that resonate. Moments that matter. Connections that last. Personalization that honors individuality. Empathy that anticipates needs. Surprises that delight. And shifts that transform.

That's the secret sauce. That's what takes events from good to legendary.

And now you have the blueprint to create it yourself.

You've got this.

XX,
Gianna

What I'm Loving This Week: And for all my favorite vendors, partners and products, visit: https://www.giannagaudini.com/gianna-recommends

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Gianna's Gem: How to Slay a Cross-Functional Event Team Meeting

Hi there,

Last week, I wrapped up a massive product launch event that involved coordinating across seven different teams: marketing, sales, product, operations, creative, brand, and comms. Each team had their own priorities, timelines, and ideas about what "success" looked like.

Sound familiar?

If you've ever tried to plan a complex event with multiple stakeholders, you know the pain: the endless email threads, the meetings that spiral into debates about font choices, the decisions that get unmade three times before anyone commits, the endless Slack messages to try to regain clarity and “alignment” from a meeting that wasn’t well run.

But here's what I've learned after 15+ years of orchestrating events for Google, AWS, SoftBank, and Airtable: The quality of your cross-functional meetings directly determines the quality of your event.

When your meetings are productive, intentional,  motivational, and efficient, your event gets delivered on time, on budget, and on brand. When they're unprepared, unengaging, or dominated by the loudest voice in the room? Your event suffers—and so does your team's morale.

So today, I want to share the exact framework I use to run cross-functional team meetings that actually drive results and save time rather than waste it. These aren't theoretical best practices—they're battle-tested tactics I use every single week to keep complex events on track while keeping my team engaged and energized.

Gianna's Gem: Great events don't happen by accident. They happen because someone facilitated the h*** out of the planning process.

The Pre-Meeting Foundation: Set Yourself Up for Success

The biggest mistake people make with cross-functional meetings? They think the work starts when everyone joins the Zoom. Wrong. The real work happens before anyone shows up.

1. Define Your Meeting's North Star

Before you send a single calendar invite, get crystal clear on what this specific meeting needs to accomplish. Not what it could accomplish. What it must accomplish.

I use this simple framework:

Purpose: Why are we meeting? (One sentence.)
Outcome: What decision or deliverable will we have by the end? (Specific and measurable.)
Success Looks Like: How will we know this meeting was worth everyone's time?

Example:

Purpose: Finalize the event agenda and assign session owners.
Outcome: A locked agenda with confirmed speakers and session leads for each slot.
Success Looks Like: Every attendee leaves knowing exactly what they own and by when. No "I'll think about it and get back to you."

When you're this specific upfront, you eliminate 90% of the scope creep and tangential conversations that derail meetings.

2. Invite Intentionally (Not Everyone Needs to Be There)

Here's an uncomfortable truth: Most meetings have too many people in them.

I know, I know—you don't want anyone to feel excluded. You want to be inclusive. But here's what actually happens when you invite people who don't need to be there:

• Meetings take twice as long because everyone feels obligated to contribute something

• Decisions get diluted because too many voices are weighing in on details that don't concern them or that they aren’t responsible or accountable for

• The people who do need to be there get frustrated because their time is being wasted

My rule: Only invite people who either:

1. Need to make a decision in this meeting

2. Own a deliverable that will be discussed

3. Have critical context that impacts the decision

Everyone else gets a post-meeting summary. That's not exclusion—that's respecting their time. Those “I’s” aka “informed” folks on the RACI chart? Send them the recap since they don’t need to directly weigh in on a decision.

And this also saves money! I often ask an agency which team members need to be in stakeholder meetings, and which can be informed by their team leader in other stand-up meetings. Billable hours are real, so when you cut the folks required to attend meetings, they can be using your budget to actually get work done!

3. The Pre-Read That Actually Gets Read

You know what doesn't work? Sending a 12-page deck two hours before the meeting and expecting people to digest it.

You know what does work? A one-page pre-read that takes 5 minutes to review and actually prepares people to contribute.

Here's my template:

Meeting: [Name]
Date/Time: [Details]
Purpose: [One sentence] and  What We'll Decide: [Bullet points]

Your Prep:

• Review the attached [doc/deck/brief]

• Come prepared to discuss: [Specific question]

• If you have concerns about [topic], please flag them before the meeting

Background/Context: [2-3 sentences of essential context]

Open Questions Going Into the Meeting:

• [Question 1]

• [Question 2]

• [Question 3]

We did this when I worked at Amazon, and while I didn’t love everything about working there, the pre-read culture was super helpful as it set a standard for preparing in advance. Sometimes, we’d even take the first 10 minutes of a call to let everyone read the “PR FAQ brief” as we called them. Ideally, an option to pre-read is best as it allows some processing time (which I often find leads to more productive, thoughtful discussions).

This format does something magical: it tells people exactly what to prepare and what they'll be expected to contribute. No surprises. No winging it.

Pro tip: I send this 24 - 48 hours before the meeting, not 2 hours. People need processing time, not panic time.

During the Meeting: Facilitation Tactics That Keep Things Moving

Okay, everyone's on the call. Now what? This is where most meetings fall apart. Someone dominates the conversation. Side debates erupt. Time evaporates. You end with "let's circle back on this" instead of actual decisions.

Here's how to avoid that:

1. Start with the "Why We're Here" Reminder

Don't assume everyone read your pre-read (they didn't). Don't assume everyone remembers why this meeting was scheduled (they don't).

I start every meeting the same way:

"Thanks for being here. Quick reminder on why we're gathered: [one-sentence purpose]. By the end of this hour, we need to [specific outcome]. If we accomplish that, we'll all be able to [impact on the event]. Sound good?"

This takes 30 seconds and orients everyone to the same goal. It also gives you permission to redirect conversations later: "That's a great point, but it's outside the scope of what we need to decide today. Let's table it for now."

2. Assign Roles (Yes, Even in a One-Hour Meeting)

Here's a tactic I learned from my time at Google that transformed how I run meetings: explicitly assign roles at the start.

The roles I use:

Facilitator (oftentimes me): Keeps time, manages the agenda, redirects conversations, ensures everyone is heard.

Decider: The person with final authority on the decision we're making. (This is critical—there can only be one. If you have co-deciders, you'll spend the meeting watching them negotiate in real-time.)

Notetaker: Captures decisions, action items, and key discussion points. (This should NOT be the facilitator. You can't facilitate and take notes simultaneously.) I am the WORST at trying to take notes while facilitating. Good news - Ai can now handle this for you. :)

Timekeeper: Watches the clock and gives warnings when we're approaching time limits for each agenda item.

When you name these roles out loud, people step into them. The Decider feels empowered to make the call. The Notetaker knows they're responsible for capturing outcomes. The Timekeeper will actually interrupt when you're over time.

Without explicit roles? Everyone assumes someone else is handling it, and nothing gets handled.

3. The Parking Lot: Your Best Friend for Staying on Track

You know those moments when someone brings up a valid-but-off-topic concern and you don't want to dismiss them but also can't afford to go down that rabbit hole?

Enter: The Parking Lot.

I keep a running "Parking Lot" doc visible during every meeting (shared screen or collaborative doc). When something comes up that's important but not urgent for this specific discussion, I say:

"That's a great point—let's add it to the Parking Lot so we don't lose it. We'll address it either at the end if we have time, or in a follow-up."

Then I literally type it into the Parking Lot doc so the person sees I'm taking it seriously.

This does two things:

1. The person feels heard (because they were)

2. The conversation stays on track (because we didn't derail)

And here's the key: You actually have to revisit the Parking Lot. If you say you will and then don't, people stop trusting the process.

The "Strong Opinions, Loosely Held" Framework

Cross-functional meetings often fail because people confuse collaboration with consensus. They think everyone needs to agree before you can move forward.

Wrong.

Here's what I tell my teams:

"We're going to have a discussion where everyone shares their perspective. Then [the Decider] is going to make the call. You don't have to agree with the decision, but you do have to commit to it once it's made. That's what 'strong opinions, loosely held' means—advocate for your position, but once the decision is made, we move forward as one team."

This gives people permission to “disagree and commit” without the pressure to achieve false consensus. And it makes the Decider's job clear: listen to all inputs, weigh the trade-offs, make the call.

5. Decision-Making Framework: When to Discuss vs. When to Decide

Not every topic requires the same level of discussion. But most meetings treat everything equally, which is why they drag on forever.

I use this framework to categorize agenda items:

Type 1 (Inform): No discussion needed. Just share the information and move on.
"Update: The venue contract is signed. Here's the link if you want details."

Type 2 (Input): We need perspectives before deciding, but one person will make the final call.
"We're deciding between three keynote speakers. Here are the options. Let's hear pros and cons, then [Decider] will choose."

Type 3 (Consensus): Everyone needs to align because the decision impacts all teams equally.
"We're setting the event date. This affects everyone's timelines, so we need full agreement."

Type 4 (Debate): We have significant disagreement and need to thoroughly discuss trade-offs.
"Marketing wants a big public activation. Sales wants an intimate client dinner. Let's discuss the strategy and decide."

Label each agenda item with its type. This tells people how to engage and how much time to allocate.

6. The "Two-Minute Drill" for Efficient Decision-Making

When you're trying to make a decision and the conversation is going in circles, I use the "Two-Minute Drill":

"Okay, we've heard a lot of perspectives. Here's what we're going to do: Everyone gets two minutes max to make their final case. Then we decide. No rebuttals, no back-and-forth. Just your clearest, most concise argument."

Then I set a timer (visibly, so people see I'm serious).

This forces people to distill their thoughts. It eliminates the filibustering. And it creates urgency that drives to a decision.

The Post-Meeting Follow-Through: Where Most People Drop the Ball

You had a great meeting. Decisions were made. Everyone left aligned. You're done, right?

Wrong. The meeting isn't over until the proper follow-up is sent.

1. The "Within 24 Hours" Follow-Up Email

Here's my template for post-meeting follow-up (which I send within 24 hours, always):

Subject: [Event Name] Meeting Recap + Next Steps – [Date]

Hi team,

Thanks for a productive meeting yesterday. Here's what we decided and what happens next:

DECISIONS MADE:

• [Decision 1]

• [Decision 2]

• [Decision 3]

ACTION ITEMS:

Owner: Task: Due Date

Lucy: Finalize speaker lineup: Nov 20

etc.

PARKING LOT ITEMS (to address in next meeting or via separate discussion):

• [Item 1]

• [Item 2]

OPEN QUESTIONS:

• [Question we still need to resolve]

NEXT MEETING: [Date, time, purpose]

Let me know if I missed anything or if you have questions.

Thanks,
Gianna

Why this works:

• Decisions are clearly documented (no "wait, what did we decide?" confusion)

• Action items have owners and deadlines (accountability)

• Parking Lot items are acknowledged (people feel heard)

• Open questions are named (transparency about what's still uncertain)

2. The Accountability Check-In

Here's where most cross-functional meetings fail: There's no accountability mechanism between meetings.

Someone commits to delivering something by Friday. Friday comes and goes. The next meeting happens, and suddenly we're all scrambling because the thing didn't get done.

My solution: The midpoint check-in.

If action items are due in two weeks, I send a quick Slack message one week in:

"Hey team—just checking in on action items from our last meeting. How's everyone tracking? Any blockers I can help clear?"

This does two things:

1. It reminds people of their commitments

2. It surfaces issues early, when there's still time to course-correct

No one likes being checked in on. But everyone appreciates not being blindsided by missed deadlines.

Keeping the Team Motivated: The Human Element of Cross-Functional Collaboration

Okay, we've covered the tactical stuff—agendas, roles, decision frameworks. But here's what really separates good meetings from great ones: how you make people feel.

You can have the most efficient meeting process in the world, but if people leave feeling unheard, undervalued, or uninspired, you've failed.

Here's how I keep teams engaged and motivated:

1. Start with Wins

Before diving into the agenda, I always spend 3-5 minutes celebrating wins from the previous week:

"Before we jump in, I want to call out a few wins: Marco, the sponsor deck you created is phenomenal—two sponsors have already signed on. Lucy, your quick thinking on the venue issue saved us a huge headache. Priya, the event copy you drafted got rave reviews from leadership."

This takes less than five minutes and does something magical: It reminds people that progress is happening. It builds morale. It shows that you notice their contributions.

2. Give Credit Publicly, Give Feedback Privately

If someone dropped the ball on a deliverable, don't call them out in the meeting. Pull them aside afterward:

"Hey, I noticed the floor plan wasn't ready for today's discussion. What happened? How can I help?"

But when someone does great work? Broadcast it.

"Everyone, I want to pause here and acknowledge the incredible job Emma did on this. She went above and beyond, and it shows."

Gianna’s Gem: Public praise, private correction. Always.

3. End with Energy, Not Exhaustion

Most meetings end with "Okay, I think that's everything. Thanks, everyone."

Weak.

I end every meeting with:

"Alright team, we crushed it today. We made [X decisions], we're on track for [milestone], and we're building something really special here. Thanks for bringing your A-game. See you next week."

This leaves people feeling accomplished, not drained. It reminds them why their work matters. It creates momentum instead of fatigue.

The Secret Sauce: Making People Feel Like Partners, Not Pe-ons

Here's the real truth about cross-functional meetings: People don't just want to be informed. They want to be involved.

When you treat people like order-takers ("Just do what I'm telling you"), they disengage. When you treat them like partners ("I need your expertise to solve this"), they lean in.

How I do this:

Instead of: "We need the booth design by Friday."

I say: "We're trying to create an experience that feels immersive but not overwhelming. You're the design expert—what do you think would work best?"

Instead of: "Marketing wants a big activation, but we don't have budget."

I say: "Here's the challenge: Marketing's vision requires $50K more than we have. How do we deliver the impact they want within our budget constraints? Let's brainstorm."

Notice the difference? In the first version, I'm assigning tasks. In the second version, I'm enlisting problem-solvers.

Gianna's Gem: When you invite people to solve problems with you instead of for you, you unlock their best thinking—and their deepest commitment.

The Framework in Action: A Real Example

Let me show you how this all comes together with a real example from a recent event.

The Challenge: We were planning a 500-person conference with tight timelines, limited budget, and seven cross-functional teams who all had different priorities.

The Meeting Structure:

Week 1: Vision Alignment Meeting

• Purpose: Get everyone aligned on event goals and success metrics

• Outcome: Agreed-upon vision statement and top 3 priorities

• Format: I facilitated a discussion where each team shared their goals, then we identified overlaps and conflicts. By the end, we had a unified vision that everyone could rally behind.

Week 2-12: Weekly Working Sessions

• Purpose: Make decisions on venue, agenda, budget, and logistics

• Outcome: Locked decisions with clear owners

• Format: Each meeting followed the same structure: wins from last week, decisions needed this week, action items with owners and deadlines, parking lot for future discussions.

Week 13: Pre-Event All-Hands

• Purpose: Final alignment and team motivation

• Outcome: Everyone clear on their role and pumped to execute

• Format: Run-of-show walkthrough, Q&A, and a rousing "we've got this" closing.

The Result?

• Event delivered on time, on budget, on brand

• Zero last-minute scrambles or surprises

• Post-event survey: 94% of attendees rated it "excellent"

• Team morale stayed high throughout (no burnout or drama)

And here's the kicker: Multiple team members told me afterward that it was the smoothest event planning process they'd ever experienced.

Not because I'm a genius. Because I facilitated the hell out of our meetings.

Your Action Plan: Start With One Meeting

I know this feels like a lot. And you're probably thinking, "That's great for Gianna, but I don't have time to redesign my entire meeting strategy."

Fair enough.

So here's what I want you to do: Pick one upcoming meeting and try just three things:

1. Send a one-page pre-read 48 hours in advance with the meeting purpose, decisions needed, and what people should prepare.

2. Assign explicit roles at the start of the meeting: Facilitator, Decider, Notetaker, Timekeeper.

3. Send a follow-up within 24 hours with decisions, action items (with owners and deadlines), and next steps.

That's it. Three small changes.

And I promise you: your meeting will be more productive, your team will be more aligned, and you'll feel more in control.

Then, once you've experienced the difference, you can layer in the other tactics: the Parking Lot, the Two-Minute Drill, the midpoint check-ins.

Because here's what I've learned: Productive meetings aren't about working harder. They're about facilitating smarter.

And when you facilitate with intention—when you create structure, clarity, and psychological safety—magic happens.

Decisions get made. Deadlines get met. Teams stay motivated. And events get delivered with excellence.

Gianna's Gem: Your event is only as good as the meetings that planned it. Facilitate like your event depends on it—because it does.

You've got this.

XX,
Gianna

What I'm Loving This Week: And for all my favorite vendors, partners and products, visit: https://www.giannagaudini.com/gianna-recommends

Unreasonable Hospitality Dialogue Playing Cards

I’m a huge fan of playing cards to bond (current favorite is five card draw poker with my son) and also am famous for having conversations in my purse with me at all times for when you need to facilitate some engagement (I use them with my son’s friends all the time!)

Imagine my delight when I  discovered these stunning playing cards that double as conversation card decks from Will Guidara's Unreasonable Hospitality… they've become my instant favorite for creating meaningful connection at events—and even at home.

Here's why I love them: They're beautifully designed conversation starters that go way beyond surface-level small talk. Each “royal” card poses a thoughtful question designed to spark genuine dialogue and connection. I've been using them at dinner parties, team offsites, and even networking receptions to help people move past "So, what do you do?" and into real conversations. Sometimes I let the guests discover that there are convo cards and other times I advise about how to use them. 

The questions range from reflective ("What's a lesson you learned the hard way?") to playful ("What's your most unpopular opinion?") to aspirational ("What would you do if you knew you couldn't fail?"). They're the perfect tool for event planners who want to facilitate authentic connections without forcing awkward icebreakers.

I keep a deck in my bag for impromptu gatherings, and I've gifted several sets to clients who want to elevate their event experiences. At just $30, they're a game-changer for creating the kind of conversations people remember long after your event ends. Check them out here: https://www.unreasonablehospitality.com/products/dialogues-playing-cards

Because the best events aren't just well-planned—they're well-connected.

Gianna Gaudini is an event strategist, advisor, and author of the Amazon bestselling book "The Art of Event Planning." She's held leadership roles at Google, AWS, SoftBank Vision Fund, and Airtable, creating unforgettable experiences that drive business results. For more insights on creating exceptional events, visit GiannaGaudini.com or connect with her on LinkedIn.

Interested in having your event or venue featured in Gianna's Gems? Reach out at gianna@gaudini.com

Gianna's Gem: Nervous System Regulation- the Secret Weapon Event Planners and Their Attendees Need

Hi there,

Last week, I had one of those conversations that stops you in your tracks. I’ve wanted to write about nervous system regulation for a while and this conversation convinced me of the need to share about why it can be a life strategy and also a business strategy you may never have considered but need to if you want durability…in your own life, and in your business.

I was catching up with an industry colleague who just finished running her company's activation at AWS re:Invent…you know, that 60,000-person conference I've written about before that's essentially Disneyland meets the Super Bowl for tech folks.

"Gianna," she said, "re:Invent is always such an assault on the nervous system. The crowds, the noise, the overstimulation, the constant 'on' energy... by day three, everyone (attendees AND our booth staff) is always completely fried." I agreed with her, commiserating about this week-after-Thanksgiving assault of the nervous system (Vegas, crowds, holidays) during the busiest time of the year.

Then she told me something brilliant.

This year, her company partnered with a client to create something different: a nervous system regulation lounge right on the expo floor. In the tech world of grind-culture, this was a HUGE RISK, but it resonated deeply with attendees and booth staff and was a wild success! Not another branded booth with product demos and lead capture forms. An actual sanctuary designed specifically to help people downshift from sympathetic (fight-or-flight) to parasympathetic (rest-and-digest) nervous system states when they needed it most. For anyone who’s tried to catch an Uber during this event just to get back to your hotel room for a 15 minute meditation or disco nap, and found the wait to be an hour, you know what I mean!

The results? Wildly successful with attendees who literally queued up to experience some relief! But here's what really caught my attention: her booth staff reported that after spending time in the regulation lounge during their breaks, they felt calmer, more grounded, and had more strategic, meaningful conversations with prospects, which directly drove better business results.

Let me say that again: Creating space for nervous system regulation didn't just feel good. It drove revenue. MIND. BLOWN. 

We can take care of ourselves and win the business too!

This conversation crystallized something I've been thinking about for years but haven't yet written about: the absolute necessity of nervous system regulation—both for us as event and tech professionals navigating high-stress industries, and for the attendees we're designing experiences for.

The Science: What Your Nervous System Is Actually Doing (And Why It Matters)

Before we dive into solutions, let's talk about what's happening in your body when you're planning that conference, managing that crisis, or standing on an expo floor for 10 hours straight.

Your autonomic nervous system has two main branches:

The Sympathetic Nervous System (SNS) is your accelerator. It activates when you perceive threat or stress, triggering the famous fight-or-flight response. Heart rate increases. Cortisol and adrenaline flood your system. Blood flow redirects from your digestive system and prefrontal cortex (the part of your brain responsible for complex thinking, emotional regulation, and decision-making) to your muscles. You become hyper-vigilant, reactive, and focused on survival.

The Parasympathetic Nervous System (PNS) is your brake. It activates during safety and calm, triggering rest-and-digest mode. Heart rate slows. Cortisol drops. Blood flow returns to your digestive system and prefrontal cortex. You can think clearly, make strategic decisions, connect authentically with others, and access your creativity.

Here's the problem: modern event planning (and attending intensely stimulating events) keeps us in chronic SNS activation.

Tight deadlines. Budget pressures. Last-minute vendor changes. Stakeholder demands. Technology failures. And for attendees? Overwhelming crowds. Sensory overload. Back-to-back sessions. FOMO about missing the "right" networking opportunity. The pressure to be "on" and perform.

When your Sympathetic Nervous System is chronically activated, several things happen:

• Your decision-making deteriorates. That prefrontal cortex shutdown means you're operating from your reptilian brain—reactive instead of strategic.

• Your creativity evaporates. Innovation requires the cognitive space that SNS activation eliminates.

• Your emotional regulation fails. You snap at your team. You catastrophize problems. You lose perspective.

• Your body breaks down. Chronic cortisol wreaks havoc on everything from your immune system to your sleep quality to your digestive health.

• Your relationships suffer. When you're in fight-or-flight, you can't attune to others. Authentic connection becomes impossible.

And here's what hit me hardest about my colleague's story: If this is true for us as planners, it's equally true for our attendees.

The Event Planner Paradox: We're Dysregulated While Designing Experiences

Let's get real for a moment. How many of you have:

• Responded to an email at 11 PM while your heart was racing about tomorrow's site visit?

• Eaten lunch standing up in three minutes between back-to-back calls or skipped it completely or…eaten but not really felt like you were aware of eating?

• Felt your chest tighten when you saw your inbox hit 150+ unread messages?

• Had trouble falling asleep because your brain was spinning through the event run-of-show?

• Snapped at your partner/kids/team because you were stretched so thin?

• Felt simultaneously exhausted and wired, unable to truly relax even on "off" days?

This isn't just stress. This is nervous system dysregulation. And it's not sustainable.

I learned this the hard way. During my years at Google, Softbank, AWS, Airtable… I was executing flawlessly on the outside while slowly burning out on the inside. I was checking every box, meeting every deadline, exceeding every expectation—while my body was screaming for me to slow down. 

The wake up call came for me when I was trying to conceive my son. After multiple costly failed attempted to conceive, including rounds of IVF, I finally caved and took a full month of unused vacation time to see if that would help. Sure enough, that’s when I conceived.  My work kept me in such a state of chronic fight or flight, I needed a full month “off” from work for my body to feel safe enough to carry a child.

Was it a heart attack? No. It was a panic attack—my nervous system finally waving the white flag after months of chronic activation.

That moment changed everything for me. I realized that my "I'll rest after this event" mentality was fundamentally broken. Because in this industry, there's always another event. Another deadline. Another crisis. Another email waiting to be responded to…

Gianna's Gem: You cannot pour from an empty nervous system. The quality of the experiences you create is directly related to the state of your own regulation.

Why Tech and VC Professionals Need This Even More

If you're reading this and working in tech, venture capital, or similarly high-velocity industries, you're facing a perfect storm of nervous system stressors:

• Constant Context-Switching: Moving between Slack, email, Zoom, Notion, pitch decks, and product demos keeps your brain in a state of fragmented attention that's neurologically exhausting.

• Always-On Culture: The expectation that you're available across time zones, responding to messages at all hours, attending "optional" evening events that aren't really optional.

• High-Stakes Decision-Making: Whether you're deciding which startup to fund or which product feature to prioritize, the cognitive load is immense—and it's happening while your nervous system is already taxed.

• FOMO and Competitive Pressure: The fear that you're missing the next big thing, that your competitor just closed a deal you should have seen, that you're not networking enough/shipping fast enough/scaling quickly enough.

• Event Overload: Between investor dinners, demo days, conference activations, team offsites, customer events, and industry gatherings, you're constantly "on"—performing, pitching, connecting.

The result? An entire industry of brilliant people operating from dysregulated nervous systems, making suboptimal decisions while wondering why they feel simultaneously exhausted and anxious.

The Nervous System Regulation Lounge: A Case Study

Let me paint you a picture of what my colleague created with with her client at reInvent.

Walking into AWS re:Invent's expo hall is like walking into sensory chaos. Flashing lights. Competing music and booth “teaching theaters” blaring content. Thousands of conversations happening simultaneously. Booth staff shouting demos. The constant buzz of opportunity and overwhelm.

And then: an oasis. The “nervous system reset lounge” was designed with intention at every level:

Sensory Design:

• Soft, warm lighting (no harsh fluorescents)

• Sound dampening materials to reduce the chaos of the expo floor

• Comfortable seating that actually supported the body

• Plants and natural elements to trigger biophilic responses

• A water feature providing gentle white noise

Regulation Activities:

• Guided breathwork sessions every 30 minutes

• A quiet meditation corner with cushions and noise-canceling headphones

• Gentle stretching and movement prompts displayed on screens

• Grounding activities (like a sand zen garden)

• Hydration station with herbal teas and infused water

Time Structure:

• A cubby to “check and charge” your devices so you won’t have distraction and also get a nice recharge for your phone while you’re recharging your own batteries. Optional option to have a staff member come get you after a set amount tof time has passed so you can relax stress-free.

• Gentle encouragement to stay for at least 10 minutes (research shows it takes approximately 10 minutes to shift from SNS to PNS activation)

• No pressure to engage with product information or sales staff

• No sales messaging, just light branding that enticed people to learn more just because it was so unobtrusive.

Here's what happened:

For Attendees:

• People literally lined up to enter during peak expo hours (there was a “notify me” option so people didn’t have to stand in line and get more stressed when this happened)

• The average stay time was 17 minutes—in an environment where most booth interactions last under 3 minutes

• Attendees reported feeling "reset," "grounded," and "able to focus again"

• Social sharing was organic and enthusiastic—people genuinely wanted others to know about this space

• Brand affinity skyrocketed (more on this in a moment)

For Booth Staff:

• Team members who took regulation breaks reported feeling less frazzled and more present leading to…

• More strategic conversations (fewer rushed pitches, more listening and understanding)

• Their ability to read prospects improved (when you're regulated, you can attune to others)

• They closed more qualified leads because they were operating from their prefrontal cortex instead of survival mode

• End-of-day energy levels were significantly higher than previous years

For Business Results:

• Higher quality lead capture (people who were genuinely interested vs. people grabbing swag)

• Increased time spent with prospects (those strategic conversations)

• Better brand perception ("This company actually cares about my wellbeing")

• Measurable pipeline from conversations that happened in calmer, more grounded states

Gianna's Gem: When you help people regulate their nervous systems, they associate your brand with safety, care, and genuine value—not just products and pitches.

What Nervous System Regulation Looks Like for Event Planners

Okay, so you're convinced this matters. But how do you actually regulate your nervous system when you're in the thick of event planning?

Here are the practices that have transformed my own planning process and kept me sane through some of the most demanding events of my career:

1. The Morning Non-Negotiable

Before I dive into my to-do list, I spend 10 minutes regulating my nervous system. This isn't a luxury, it's the foundation that makes everything else that will happen that day so much more manageable and my priorities so much clearer.

My ritual:

• 2-5 minutes of breathwork (4-count inhale, 8-count exhale activates the vagus nerve and shifts you into parasympathetic mode) 

• 5 minutes of gentle stretching or yoga

• 5 minutes of journaling intentions for the day

Why it works: You're training your nervous system to start the day from a grounded place instead of immediately spiking into stress mode. This baseline regulation carries through your entire day.

The resistance you'll face: "I don't have 15 minutes!" Here's the truth: you're going to spend those 15 minutes somewhere—either proactively regulating, or reactively managing the mistakes, miscommunications, and meltdowns that happen when you operate from dysregulation.

2. The Micro-Regulation Breaks

You can't sustain regulation through 8+ hours of back-to-back meetings and crisis management. You need strategic breaks throughout the day.

Every 90 minutes, I take 5 minutes to:

• Step outside (even just to a window) and get natural light

• Do a body scan (notice where I'm holding tension)

• Take 10 deep breaths

• Stretch my neck, shoulders, and back

• Drink water (dehydration increases cortisol)

Why it works: These micro-breaks prevent the accumulation of stress. You're resetting your baseline instead of letting dysregulation compound throughout the day.

Pro tip: Set calendar reminders (or another mechanism that will enable you to remember your intention). Otherwise, you'll get sucked into the vortex and realize at 6 PM that you haven't moved or breathed properly all day.

3. The Sacred Lunch break

I know, I know—lunch is when you "should" be networking, squeezing in one more call, or powering through emails.

But here's what I discovered: when I protect even 20 minutes for lunch for actual nourishment and regulation, my afternoon productivity skyrockets.

My lunch protocol:

• Eat sitting down (not at my desk)

• Put my phone away completely

• Chew slowly and actually taste my food

• Take a 10-minute walk after eating

Why it works: Your digestive system only works properly in parasympathetic mode. When you eat while stressed (SNS activation), your body can't properly digest—leading to energy crashes, brain fog, and that horrible "wired but tired" feeling.

Plus, that midday reset prevents the 3 PM crash that has you reaching for your fourth coffee while making increasingly poor decisions.

4. The Transition Ritual

One of the hardest parts of event planning is the constant context-switching between strategic thinking, vendor management, stakeholder communication, budget reviews, and creative design.

I developed transition rituals between major tasks:

Before switching contexts:

• Close all unnecessary tabs and applications

• Take three deep breaths

• Set an intention for the next task

• Clear my physical space

Why it works: Research shows it takes approximately 23 minutes to fully focus on a complex task after switching. These micro-rituals reduce that cognitive switching cost and help you arrive fully present.

5. The Boundary Enforcement

This one's hard, but it's essential: you must create boundaries around your availability.

My boundaries:

• No work emails after 8:30 PM or before 7 AM

• One full day per weekend completely offline (admittedly still working on this)

• No working on phone during time with my son

Why it works: Your nervous system needs genuine recovery time to restore. If you're always "on call," you're training your system to stay in low-level SNS activation even during supposed downtime.

The pushback you'll get: "But what if there's an emergency?"

The reality: In 15+ years of event planning, I can count on one hand the number of true emergencies that required immediate response outside business hours. Everything else can wait until morning—and your rested, regulated brain will handle it better anyway.

Gianna's Gem: Boundaries aren't selfish—they're the prerequisite for sustainable excellence. You cannot serve others from depletion.

6. The Movement Integration

Sitting in meetings and hunched over computers creates physical tension that dysregulates your nervous system. Movement is one of the fastest ways to release that stored stress.

What works for me:

• Walking meetings whenever I don’t need to be reviewing something at my computer (I'm convinced I have better conversations when moving as I’m less distracted by my screen)

• Stretch breaks between calls (yes, really—put on one song and move)

• Evening yoga or stretching routine before bed when possible

• Weekend hikes to reset in nature with my family

Why it works: Movement metabolizes stress hormones. When you're stuck in your head and your body, you're trapping cortisol and adrenaline. Movement releases it. Nature also helps reduce cortisol, ground us and see the bigger picture.

Designing Nervous System-Friendly Events: A New Framework

Now let's talk about what this means for the events you're creating.

If nervous system regulation matters for you as the planner, it matters exponentially more for your attendees—because they're experiencing all the stressors of the event without the benefit of having designed it.

Think about the typical conference experience from a nervous system perspective:

Sympathetic Activation Triggers:

• Overwhelming crowds and noise

• Back-to-back sessions with no processing time

• FOMO about missing sessions or networking opportunities

• Constant stimulation (bright lights, loud music, competing demands for attention)

• Pressure to be "on" and performative

• Lack of quiet space or privacy

• Poor food choices (sugar and caffeine spikes, no real nutrition)

• Uncomfortable seating and physical exhaustion

• Information overload with no integration time

The result? By day two, your attendees are operating from survival mode. Their prefrontal cortex is offline. They're making poor decisions about which sessions to attend. They're having surface-level conversations because they don't have the capacity for depth. They're consuming content without retaining it.

And then we wonder why event ROI is hard to measure.

Here's the paradigm shift: What if we designed events specifically to support nervous system regulation instead of accidentally sabotaging it?

The Nervous System-Friendly Event: Practical Design Principles

1. Build in Genuine Recovery Time

The problem: We pack agendas wall-to-wall because we think more content = more value.

The reality: Attendees retain only 10-20% of content from back-to-back sessions with no processing time. With strategic breaks and integration periods, retention jumps to 40-50%.

What to do instead:

• Schedule 30-minute breaks between major sessions (not 10-minute bathroom sprints)

• Create dedicated "integration hours" where attendees can choose their own adventure: attend optional workshops, explore quietly, have one-on-one conversations, or literally just decompress

• Design your final session to end by 4 PM, giving people time to process before evening networking

• Build in a "pause and reflect" ritual after powerful keynotes (3-5 minutes of guided reflection)

What happens: Attendees actually absorb and integrate what they're learning. They return to sessions ready to engage rather than mentally exhausted. And paradoxically, they report getting MORE value from fewer sessions.

2. Create Restorative Zones Throughout Your Venue

Taking a page from my colleague's lounge, every event should have designated spaces for nervous system regulation.

Essential elements:

• Quiet Zone: Soft lighting, comfortable seating, sound dampening, no screens or networking expectations. Just space to be.

• Movement Zone: Gentle stretching guides, yoga mats, or even a simple walking path

• Sensory Regulation: Plants, natural materials, water features, calming scents

• Nourishment Station: Healthy snacks (not just coffee and cookies), herbal teas, infused water

• Technology Breaks: Phone-free zones or "phone parking" stations

Pro tip: Make these spaces visible and inviting, not hidden away like a shameful secret. Normalize the need for regulation by designing it prominently into your event flow.

What attendees will say: "This was the most thoughtful event I've attended. I actually had the space to think and connect meaningfully."

3. Rethink Your Sensory Environment

Most events assault the senses, assuming that "high energy" equals "good experience." But overstimulation dysregulates nervous systems.

Lighting:

• Natural light whenever possible (our circadian rhythms respond to it)

• Warm, soft lighting for registration and common areas (not harsh fluorescents)

• Dimmable options for different times of day

• Avoid strobing or rapidly flashing lights that can trigger stress responses

Sound:

• Intentional music choices (research shows certain tempos and frequencies regulate nervous systems)

• Sound dampening in high-traffic areas

• Quiet zones that are actually quiet

• Mindful volume levels (if people have to shout, it's too loud)

Smell:

• Fresh air circulation and outdoor spaces/lounges

• Subtle, calming scents (lavender, eucalyptus, citrus)

• Avoid overwhelming air fresheners or food smells

Touch:

• Comfortable, supportive seating (your attendees' backs will thank you)

• Temperature control (slightly cool is better than too warm) and blankets for those who may need extra warmth 

• Quality materials that feel good (tablecloths, name badge lanyards, swag items)

Gianna's Gem: Your sensory environment is constantly sending signals to attendees' nervous systems. Design it intentionally to signal safety and care, not chaos and overstimulation.

4. Upgrade Your Food Strategy

Food is one of the most overlooked nervous system regulation tools at events.

The typical approach: Sugar laden pastries for breakfast, heavy carb-loaded lunch, endless coffee, afternoon cookies, evening alcohol. This creates a blood sugar and cortisol roller coaster that dysregulates everyone.

The regulated approach:

• Protein-rich breakfast options (not just muffins and bagels)

• Balanced, nourishing lunch with real vegetables and quality vegetarian and animal protein options

• Healthy snack stations throughout the day (nuts, fresh fruit, veggie sticks with hummus)

• Hydration emphasis (herbal teas, infused water, coconut water—not just coffee and soda)

• Mindful non-alcohol service (quality over quantity with booze, mocktails that aren’t pure sugar and include adaptogens, with substantial food always available)

Why it matters: When blood sugar crashes, cortisol spikes. When attendees are dehydrated, cognitive function declines. When they're surviving on caffeine and sugar, they're in SNS activation.

Feed them well, and you're literally supporting their nervous system regulation.

5. Design Connection, Not Just Networking

Traditional networking creates SNS activation for most people (especially introverts). The pressure to perform, make small talk with strangers, and "work the room" is exhausting.

What to do instead:

• Structured connection activities with clear prompts (reduces social anxiety)

• Small group conversations facilitated by hosts (eliminates the "lost in a crowd" feeling)

• Shared experiences that create natural bonding (like my poker tournament example from the last Gem)

• "Introvert-friendly" zones where deep one-on-one conversations are encouraged

• Post-session integration circles where small groups discuss what they learned

What happens: Authentic connections form. People feel seen and valued rather than reduced to a badge scan. And paradoxically, business outcomes improve because relationships built from regulation are stronger than those built from stress.

6. Open with Regulation, Close with Integration

The opening ritual: Instead of immediately diving into content, start your event with a collective regulation practice.

Examples:

• 5 minutes of guided breathwork to help everyone arrive fully

• A mindful moment acknowledging the transition from "outside world" to "event space"

• Gentle movement or stretching to release travel tension

• A gratitude practice or intention-setting exercise

Why it works: You're creating a collective nervous system baseline. Everyone starts from the same grounded place instead of bringing their stressed-out travel energy into your opening session.

The closing ritual: Don't just end with "thanks for coming!" Create space for integration.

Examples:

• Guided breathwork or visualisation to start a session

• Reflection prompts ("What's one insight you're taking from today?")

• Journaling time with beautiful notecards that attendees can mail to themselves in six months

• A closing circle where people share their key takeaway

• A gentle transition ritual that honors the experience and prepares people to return to regular life

What attendees will feel: A sense of completion and integration rather than abrupt disconnection. They'll leave feeling nourished instead of depleted.

The Business Case for Nervous System Regulation

Let's talk ROI, because I know you're thinking: "This all sounds lovely, Gianna, but what about the bottom line?"

Here's what research (and my colleague's GitHub lounge) demonstrates:

When attendees' nervous systems are regulated:

• Retention increases dramatically. They actually remember your content instead of experiencing it in a fog.

• Engagement deepens. Regulated nervous systems can access curiosity, creativity, and genuine interest—not just surface-level participation.

• Decision-making improves. When their prefrontal cortex is online, they can evaluate your solutions strategically rather than reactively.

• Brand affinity soars. You become associated with care, safety, and genuine value—not just another vendor.

• Word-of-mouth amplifies. People don't rave about "another conference." They rave about "the event that actually cared about my wellbeing."

• Sales conversations improve. Your booth staff and sales team, operating from regulated nervous systems, can listen better, attune to needs, and close more strategic deals.

• Employee retention strengthens. Your event team doesn't burn out and leave the industry (or your company).

Gianna's Gem: Nervous system regulation isn't a nice-to-have wellness add-on. It's a strategic business decision that drives measurable outcomes.

Watch what happens. Notice how you feel as a planner. Notice how attendees respond. Collect feedback. Iterate.

Excellence isn't built in grand gestures—it's built in the accumulation of small, intentional choices that honor human nervous systems rather than overwhelm them.

The Bigger Picture: Events as Agents of Change

Here's what excites me most about this conversation: we have the opportunity to model a different way of working.

If tech and VC are facing a burnout epidemic (and all data suggests they are), and if our events are microcosms of our industry culture, then we can use events to show people what regulated, sustainable, human-centered work looks like.

When you create a nervous system-friendly event, you're not just making attendees comfortable. You're teaching them that:

• Rest is productive, not lazy

• Boundaries are professional, not selfish

• Regulation is strategic, not indulgent

• Humanity belongs in business

And when they return to their companies carrying that experience, they might just start asking: "Why don't we design our workplaces like that event designed their experience?"

That's the real ROI: events as agents of cultural change.

A Personal Note

I'm writing this from a place of hard-won wisdom. I spent years operating from a dysregulated nervous system, believing that was just "the cost of excellence."

The truth is, I wasn't excellent when I was dysregulated. I was surviving.

Durable Excellence came when I learned to regulate. When I protected my nervous system as fiercely as I protected my event budgets and timelines. When I designed events that honored human biology instead of fighting it.

The nervous system regulation lounge story reminded me of something crucial: the experiences we create for others begin with the state we create for ourselves.

You cannot design creatively from chaos. You cannot create connection from depletion. You cannot offer presence when you're barely holding it together.

So this Gem is an invitation—to yourself first, and then to your attendees:

What if we stopped glorifying exhaustion and started celebrating regulation?

What if we measured success not just by attendance numbers, but by how nourished people felt?

What if we used our events to model the sustainable, human-centered future we want to see in our industries?

The nervous system regulation revolution starts with you. In your morning ritual. In your lunch break. In your event design choices. In your willingness to say "my wellbeing matters, and so does yours."

Because here's what I know for sure: the future of events isn't about more content, more stimulation, more overwhelm.

It's about creating the conditions for human nervous systems to thrive—so that genuine learning, authentic connection, and strategic thinking can emerge.

And that future? It's being built one regulated breath, one quiet room, one nourishing meal, one mindful moment at a time.

Welcome to the revolution.

XX,

Gianna

What I'm loving this week: And for all my favorite vendors, partners and products, visit: https://www.giannagaudini.com/gianna-recommends

Cirque du Soleil ECHO, San Francisco

I took my family to see Cirque du Soleil's ECHO this past weekend, and I'm still thinking about the artistry and experience design days later. This production is a masterclass in creating immersive, multi-sensory experiences that honor the audience's journey from start to finish.

What stood out to me: 

The Thoughtful Welcome: As we entered the main tent, my son was immediately handed a booster seat—unprompted, unasked. This tiny gesture set the tone for the entire experience: "We've thought about you. We want you to see everything." That's nervous system regulation in action: anticipating needs before they become stressors.

Projection Mapping Excellence: The use of projection mapping wasn't just technical wizardry—it was storytelling. The cube structure transformed seamlessly throughout the show, creating infinite worlds within one space. As event designers, we often focus on physical set pieces, but ECHO demonstrates how technology can create emotional impact and narrative flow without overwhelming the senses. This one structural element served multiple purposes throughout the show, constantly surprising while maintaining coherent design. This is exactly what we should be doing with event spaces: designing elements that transform and reveal new dimensions rather than cluttering with more "stuff."

Experience Value: Here's what really matters: my son (who's 8) didn't check out once during the 90-minute show. No fidgeting. No "when is it over?" whispers. He was completely absorbed, because Cirque understood pacing, created moments of wonder, and respected the audience's attention span with varied acts and intentional transitions. They even leveraged the clowns from the show to “warm up the crowd” and create humor and intrigue while we waited for the show to begin. He loved them more than any of the acrobats!

The Takeaway for Event Planners: ECHO reminded me that the best experiences layer multiple elements (acrobatics, music, projection, narrative) in service of one cohesive story. They don't overstimulate—they guide your attention with precision. They create rhythm: moments of intensity balanced by moments of breath.That's exactly what nervous system-friendly events do: they orchestrate stimulation and regulation, energy and rest, spectacle and space.

If you're in the Bay Area and want to see world-class experience design in action, catch ECHO before it moves on. And bring your kids—they'll thank you for it.

Gianna's Gem: How to Take Your Events to the Next Level

Hi there, and happy 2026!

I’m having a lot of conversations with clients who want to take their events to the next level - this is awesome! I love that events are back and there’s a desire to continue to optimize them. I wanted to share some of the secret sauce more broadly with you gems in hopes that it will give you some food for thought as you start planning what your event strategy looks like in 2026…

By now, if you’re reading this, you’ve likely nailed the basics. You’ve got your planning documents lined up, your venue locked in or contract in progress, and you know exactly what your stakeholders need. That’s the foundation—and it’s critical.

But here’s where the magic happens: once the logistics are sorted, the real question becomes

How do you make this event unforgettable?

Because here’s the hard truth: your event can be flawlessly executed down to the last detail, but if your audience walks away bored, disengaged, or—worse—disappointed, you’ve missed a massive opportunity. Usually an expensive one.

The difference between good event planners and legendary ones? They never settle. They push beyond the paint-by-numbers approach and tap into creativity to craft something extraordinary. And that’s exactly what I want to help you do.

1. Master the Art of Surprise and Delight

Here’s my challenge to you: For every event—from intimate birthday parties to massive corporate conferences—aim to surprise and delight each attendee at least once.

The most memorable events are the ones you can’t stop talking about. Science backs this up: our brains are wired to remember novel, surprising stimuli. That’s why you’ll never forget your first trip to your favorite city, but visits five and six blur together.

The element of surprise gives your events that prized place in people’s memories. But I’m not talking about any surprise—I’m talking about moments of delight that make people say

“Well that’s clever!” or “I can’t believe they went to such lengths!”

Real-World Example: While at Google, I faced one of my most stressful requests ever. A top exec who was passionate about aviation wanted to skydive into our executive retreat’s welcome reception. We pulled it off (though it gave me my first gray hairs in my 30s), and the impact was incredible. It showed his human, playful side and got attendees excited in ways no icebreaker ever could. I still remember him showing me how he had to duct tape his loafers to his feet since he forgot to change into his sneakers - talk about a humanizing and humorous exchange after such a daring feat!

Another time, when Google’s self-driving cars were brand new, we secured test drives for our event—but could only accommodate a handful of people during lunch. To make it equitable, I hid golden tickets Willy Wonka-style under random seats. Before lunch, we announced everyone should check their chairs. Nobody felt left out because it was completely random, and the lucky winners had an unforgettable experience.

2. Create Smooth Transitions (Adults Are Just Tall Toddlers)

If you have kids, you know how challenging transitions can be. Here’s a secret: adults aren’t much different. You need to give them compelling reasons to move and make the transition enticing.

My wedding story: At a certain point during cocktail hour, my dad appeared brandishing a real saber. Everyone wondered what was happening as he corralled guests for the toast wielding what was more or less a sword. Then he raised the “sword” and used it to saber a champagne bottle—distributing champagne to guests in glasses bearing their table numbers. A potentially awkward transition became one of the wedding’s most memorable moments - the male guests couldn’t stop talking ot my Dad and asking questions about how he learned this trick.

Other transition tactics:

• Hire a local marching band to parade attendees into the general session

• Use a sleight-of-hand artist as a “Pied Piper” to lead people to the next venue

• Play energizing pump-up music or make dramatic announcements

• Deploy food (the ultimate motivator)—ice cream carts, churro stations, popcorn, anything mobile that people will follow

The golden rule: Always pull your audience toward the next experience. Never push them.

3. Eliminate Pain Points Before They Happen

Great events anticipate attendee needs before they arise. This means thinking through every possible friction point in the attendee journey.

Start with the basics:

• Clear signage (people shouldn’t have to search for anything)

• Comfortable seating (invest in quality chairs for long sessions)

• Temperature control (always err on the side of slightly cool)

• Accessible power outlets and WiFi that actually works

• Dietary accommodations clearly labeled and plentiful and strategically placed to minimize wait time and lines

• Quiet spaces for people to meditate and recharge

Pro tip: About a week before your event, conduct a deep-dive attendee journey audit. Walk through every single touchpoint and ask:

“What could go wrong here? How can we make this smoother?” It’s not always fun, but it works. Every. Single. Time.

4. Design for All the Senses: 

The best events engage all five senses, not just sight and sound.

Sound: Give your event its own soundtrack. Background music during arrivals can energize or calm attendees. Walk-on music for speakers sets the tone. Think about how music transforms movies—your event deserves the same treatment.

Smell: Hotels spend millions on signature scents. You can use fresh pine to invigorate, or fresh-baked cookies to lure people to your booth. I’ve even created signature scents for events and given take-home candles to guests.

Taste: Food creates powerful emotional responses. Ask yourself: Do I want energizing food? Comfort food? Communal sharing? I once attended an evening keynote where guests were served champagne and caviar as they entered the general session—immediately setting an elevated, celebratory tone for the entire conference.  I’ve also had wild success with cooking demos that captivate the senses and also are great at team building (like baking bread or making pizza in a woodfired oven).

Touch & Sight: Consider everything from the texture of materials to lighting that shifts throughout the day. These details compound to create an immersive experience that feels luxurious, relaxing, brings the outdoors in, or sets the right tone you’re evoking.

5. Evoke Intentional Emotions

Speaking of evoking - Surprise and delight should be first on your priority list, but they can’t be the only emotions your attendees experience. The best planners understand how to tap into the full range of human emotions.

Remember: Actions are inspired by emotions. If you want attendees to follow through on your call to action, identify what you want them to feel—this will influence what they think and do.

Nostalgia is incredibly powerful. Sequoia’s camping-themed CEO retreat taps into summer camp memories. WIZ’s booths always feature nostalgic references like Blockbuster video or a Sleepover party. Salesforce’s Trailhead events use camping themes complete with animals and projection-mapped waterfalls. When I need to evoke nostalgia, I host s’mores-making dessert receptions around a campfire—it reminds people of storytelling as kids and helps them bond.

Excitement and celebration can be created through unexpected elements—like that champagne and caviar entrance I mentioned earlier.

Trust and comfort are built through clear communication, comfortable spaces, and attention to attendee well-being.

The Bottom Line

Taking events from good to legendary isn’t about having a bigger budget or more resources. It’s about never settling for good. It’s about thinking beyond the checklist to create moments that surprise, transitions that delight, and experiences that engage all the senses.

Start with one thing. Pick one element from this list and implement it at your next event. Then build from there. Excellence isn’t built in grand gestures—it’s built in the accumulation of small, intentional choices.

The secret to life-changing, maybe even world-changing events? Simplify how much you’re doing, and take the RIGHT moments from ordinary to extraordinary. 

And now you’ve got a few techniques to do exactly that.

XX,

Gianna

What I’m loving this week: And as a reminder, you can find all my favorite partners and products here.

Inspiration for the new year from the soul: I met David Fischette at a BizBash Leaders Summit in Puerto Rico several years ago and was instantly drawn to his energy. He has a style and charisma about him that is magnetic and we went on to become industry friends and partners. I was thrilled to purchase his first book which is the perfect antidote to the winter doldrums - a bone broth for the soul. Hello, Fine Friends is a collection of real-life reflections, with each short chapter capturing a moment of wonder, gratitude, vulnerability, or revelation — the kind that often passes unnoticed in the rush of life.

This book is a companion for the quiet moments, which I am embracing in January — a collection you can open anywhere and always find something that meets you right where you are. Every story stands alone, yet together they reveal a journey of creativity, friendship, and personal growth. Each piece invites you to pause, reflect, and ask yourself how you might see, feel, or respond differently in your own life. These are simple stories about ordinary days, offered in hopes that they might spark extraordinary thoughts.

---

Gianna Gaudini is an event strategist, advisor, and author of the Amazon bestselling book “The Art of Event Planning.” She’s held leadership roles at Google, AWS, SoftBank Vision Fund, and Airtable, creating unforgettable experiences that drive business results. For more insights on creating exceptional events, visit GiannaGaudini.com or connect with her on LinkedIn.

Interested in having your product or venue featured in Gianna’s Gems? Reach out at gianna@gaudini.com

Gianna's Sexy Property Spotlight: Nobu Hotel & Eden Roc Miami Beach

Picture this…

You're lounging poolside at the exclusive adults-only Nobu Pool, cocktail in hand, as Miami's sherbet-hued sunset paints the Atlantic horizon in shades of pink and amber. The ocean breeze carries the scent of Japanese umami flavors from the renowned Nobu Restaurant, where Chef Nobu Matsuhisa's legendary black cod with miso awaits your dinner reservation. You have a glass of Chandon in hand from the champagne cart that’s conveniently located right as you enter the pool off the beach. 

This isn't just a hotel stay—it's an immersive international lifestyle experience where Old Hollywood glamour meets contemporary Zen Japanese minimalism in the heart of Miami Beach's chic Mid-Beach district, neighboring hot spots like The Edition, Faena, Andaz, Fountainbleu and The 1 Miami hotels.

Welcome to Nobu Hotel Miami Beach and Eden Roc Miami Beach—two iconic properties seamlessly woven together to create one of Miami's most unique and sophisticated beachfront destinations. Named #1 Best Resort in Greater Miami Beach by Travel + Leisure's World's Best Awards 2022 and recognized by Condé Nast Traveler, this isn't your average beach resort. It's where cultural cachet meets coastal cool and the best part? Few know about it - which is why I’m giving you the inside scoop Gems!

Why It’s a Miami South Beach Icon

Designed in 1955 by legendary architect Morris Lapidus—the visionary behind Miami's iconic MiMo (Miami Modern) architectural style—Eden Roc has hosted everyone from Frank Sinatra to Elizabeth Taylor in its storied halls. The hotel's baroque fountain, grand front entrance, and the iconic "EDEN ROC" sign atop the building remain as lasting fixtures on the Miami Beach skyline. Famous for his catchphrase "too much is never enough," Lapidus created a space where Italian Renaissance elegance meets beachfront exuberance.

In 2016, this legendary property welcomed Nobu Hotel Miami Beach—a collaboration between Chef Nobu Matsuhisa, Oscar winner Robert De Niro, and Hollywood producer Meir Teper. Renowned designer David Rockwell masterfully blended Lapidus's iconic architecture with Japanese minimalist aesthetics, creating 206 exquisite guest rooms featuring live-edge wood furniture, washi paper art, cherry blossom décor, and traditional lanterns. The result? A contemporary Japanese beach house that honors both its heritage and its innovation.

The Sexy Factor – What Makes This a Gianna's Gem

• The Celebrity Pedigree: From Chef Nobu Matsuhisa and Robert De Niro's vision to Morris Lapidus's legendary architecture, this property is star-studded DNA incarnate.

• The Architectural Significance: Eden Roc is one of Miami's most architecturally significant hotels—a MiMo masterpiece that's been captivating design enthusiasts worldwide for nearly 70 years.

• The Adults-Only Nobu Pool: 21+ exclusivity, soaring ocean views, VIP cabana service, and exotic cocktails. Need we say more?

• The Cultural Cachet: Featured in Steely Dan's "Brooklyn (Owes the Charmer Under Me)" as a symbol of luxury and in back-to-back I Love Lucy episodes. This place is pop culture royalty.

• The In-Room Nobu Dining: 24-hour access to world-class Japanese fusion delivered to your room. Order the black cod with miso at 2am in your plush robe. Living the dream.

• The Historic Ballrooms: Host your conference where Frank Sinatra crooned and Hollywood legends partied. The energy is palpable.

• The Japanese Beach House Aesthetic: Washi paper art, cherry blossom décor, traditional lanterns, live-edge wood furniture. It's zen luxury at its finest.

• The Sunset Rituals: Private serene dinners overlooking the Atlantic at golden hour, exclusively available to Nobu pool guests. Romance? Check.

The Breakdown

• 621 spacious oceanfront guest rooms (including 206 Nobu rooms, 96 suites, and 3 lavish penthouse suites)

• 4 pristine pools including the exclusive adults-only Nobu Pool with ocean views

• 22,000 sq ft Esencia Wellness Spa featuring 18 treatment rooms, hydrotherapy circuits, whirlpools, cold plunge pools, saunas, and signature Nobu spa treatments

• 3 distinct restaurants and bars including the world-famous Nobu Miami, and Ocean Social.

• Direct Atlantic Ocean access with exclusive beach area, spacious seating, and located directly next door to water sport rentals

The Accommodations

I arrived after a severely delayed flight in need of a good  night sleep and was grateful as I was handed an evian water at arrival and entered my tranquil, Japandi-inspired hotel room where I could see twinkling lights of Miami’s lagoon and waterfront as I settled in. A beautiful platter of fruit, sculpted and styled, and delicious cheese awaited me with a handwritten note (parts of it inscribed in Japanese) to welcome me. The lanterns dimmed to create the light hue I needed as I wound down and I slept like a baby in the pillow soft bed. My Oura ring sleep score was the highest it’s been since before December!

Every Nobu guest room is truly a sanctuary of serenity, featuring: Custom Nobu mattresses and Fili d'Oro luxury linens for cloud-like comfort, Natura Bissé bath amenities and waterfall showers, Welcome tea service and 24-hour Nobu in-room dining, Floor-to-ceiling windows with sweeping ocean, Intracoastal, or Miami skyline views and Yoga mats in suites for sunrise stretches with ocean vistas. They also offer the chicest of chic neoprene Nobu black beach bags (with convenient zippered pouches inside) for purchase if you’d like to keep one for just $45. This was sophisticated and offered pain-oint elimination for the oft-forgotten beach bag - and was the best souvenir I’ve purchased at a hotel recently by far.

Want ultra-luxe? The Signature Zen Suites feature wrap-around balconies, panoramic Atlantic views, oversized soaking tubs, and butler service—the ultimate in beachfront luxury.

The Culinary Journey - Nobu Miami

The crown jewel of the property centers around the world-famous nobu restaurant where I dined with my family on New Years Eve with zero disappointment aside from the 35 degree weather that evening (thank goodness for Nobu’s wide variety of tea!) 

Chef Nobu Matsuhisa's genre-defining Japanese-Peruvian fusion has captivated international tastemakers for 16 years in Miami Beach. Adorned with gold cherry blossom décor, washi paper art, and traditional lanterns, the restaurant offers an immersive dining experience. Want exceptional? You can reserve the exclusive 10-seat Teppanyaki Room or the rare private Chef's Table—one of the only ones in the world. My favorite dishes were the miso cod, the crispy brussels, and the miso teriyaki young chicken. My son loved the sushi so much, he ordered a second roll in lieu of dessert!

Ocean Social: Chef Tristen Epps creates soulful coastal cuisine in an unparalleled oceanfront setting where you can enjoy the Miami sunsets as you savor drinks and delicious unpretentious but delicious food that’s approachable for families as well. The seafood-forward menu celebrates the freshest locally-sourced ingredients infused with Miami's vibrant Caribbean and global influences. Perched where sea meets sky, it's the perfect spot for sunset cocktails.

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Lobby Bar - Set in Lapidus's iconic 16-seat lounge and reimagined by David Rockwell, the Lobby Bar features bronze window shades, theatrical backdrops, and elegant stone counters. People enjoy handcrafted cocktails and snacks from Nobu restaurant in a sexy, glamorous environment.

The Conference & Events Excellence

Here's where Nobu Hotel Miami Beach and Eden Roc truly flex their muscles for groups wanting a taste of authentic South Beach. With over 70,000 square feet of stunning indoor and outdoor meeting and event space, these properties seamlessly blend Old Hollywood glamour with cutting-edge functionality.

Nobu Penthouse Event Spaces (4,000 sq ft)

Four sophisticated penthouse venues with stunning ocean views from every room:

• Aozora (1,225 sq ft): Soundproof walls, flexible space perfect for conferences and receptions, connects to outdoor terrace with ocean and Miami skyline views. Capacity: 20 seated, 60 standing.

• Tsuki (1,250 sq ft): Soundproof walls, can combine with Aozora for double the space, adjacent outdoor terrace with sweeping vistas. Capacity: 20 seated, 60 standing.

• Taiyo (475 sq ft): Intimate lounge-style space with comfortable seating and floor-to-ceiling windows overlooking oceanfront vistas. Connects to Taiyo Terrace (511 sq ft). Capacity: 16 guests.

• Penthouse Terraces: Multiple outdoor terraces (up to 511 sq ft) offering ample seating with sweeping Miami Beach and city skyline views—perfect for cocktail receptions and al fresco dining.

Historic Eden Roc Ballrooms & Meeting Rooms

Step onto the same stage where legends performed:

• Mona Lisa Room: The intimate formal dining room where Nat King Cole first performed "Mona Lisa." Perfect for elegant dinners and executive meetings.

• Pompeii Ballroom: Where Hollywood's elite once gathered. This classic ballroom (8,963 sq ft—the largest space) combines rich history with modern accents for conferences, galas, and receptions.

• Multiple Meeting Rooms: Over 27,000 sq ft of flexible meeting space perfect for boardroom sessions and brainstorm meetings.

Nobu Restaurant Private Spaces

• Semi-Private Room (330 sq ft): Custom cherry blossom window panels, separated by sheer curtains, ideal for intimate 30-person seated dinners.

• The Patio: Temperature-controlled enclosed patio with its own bar. Flexible floor plans for receptions and dinners. Entire patio: 100 seated, 120 standing.

• Chef's Table: One of the world's only private Nobu Chef's Tables—an ultra-exclusive culinary experience.

Outdoor & Garden Venues

• Ocean & Poolside Venues: Over 24,750 sq ft of outdoor space for beachfront ceremonies, sunset receptions, and tropical celebrations.

• Garden Spaces: Lush outdoor settings perfect for welcome receptions and al fresco dining experiences.

The Wellness Sanctuary - Essencia Spa

The Essencia Wellness Spa is a temple of tranquility. Featuring 18 treatment cabins with floor-to-ceiling windows overlooking the resort and ocean, the spa offers signature Nobu treatments including the Nobu Zen Massage, Nobu Stretching Ritual, and Japanese Silk Treatment. 

The hydrotherapy circuit (which became my daily routine as I healed a leg injury) features whirlpools, cold plunge pools, saunas, and hydro-experience steam showers, providing the perfect reprieve from Miami's tropical sun.

The state-of-the-art fitness center (also a daily part of my routine) features Artis Line TechnoGym equipment, a dedicated yoga studio, daily group fitness classes, and oceanfront views that make working out truly indulgent and 100 times better than the gyms located in windowless basements. Nobu Hotel guests enjoy complimentary access to all spa and fitness facilities.

The Location

Centrally positioned in Miami Beach's vibrant Mid-Beach district at 4525 Collins Avenue, the property strikes the perfect balance—close enough to the action, far enough from the chaos - it really is perfect for someone like me in their 40’s who wants a fun vacation without the over-stimulation. You're minutes from:

• Lincoln Road's boutiques and cafes

• Ocean Drive's Art Deco glamour

• Wynwood Art District's galleries

• Bal Harbour Shops' luxury retail

• Miami International Airport (12 miles / 25 minutes)

• The Pérez Art Museum, Vizcaya Museum and Gardens, and Miami Design District are all just a short drive away.

The Accolades: If my words of praise aren’t enough to convince you to visit and plan your next group event here, here’s further validation for the property:

• Travel + Leisure World's Best Awards: #1 Best Resort in Greater Miami Beach (2022), Top 8 Continental U.S. Resorts (2022), Top 100 Hotels Worldwide (2022)

• Condé Nast Traveler Readers' Choice Awards: #1 Best Hotel in Miami (2022), Top 3 Best Resorts in Miami (multiple years)

• U.S. News & World Report: Best Hotels Gold Badge (2023, 2025)

• ConventionSouth Readers' Choice Award: Winner (2023, 2024)

• Leading Hotels of the World: Member since 2018

Nobu Hotel Miami Beach and Eden Roc Miami Beach aren't just about where you sleep—they're about how you live. From the moment you walk through those iconic doors, you're immersed in a world where Japanese minimalism meets Miami maximalism, where Old Hollywood glamour dances with contemporary cool, and where every detail—from the custom Nobu mattress to the handcrafted cocktails at the Lobby Bar—is designed to elevate your experience and get you into a Zen state of mind to both indulge and unwind in an unparalleled location.

Whether you're planning an intimate boardroom strategy session in the Nobu Penthouse, hosting a 500-person gala in the historic Pompeii Ballroom, or simply seeking a sophisticated beachfront escape with world-class dining and wellness, this is Miami Beach at its absolute finest. This is where legends are made, deals are closed, and memories become stories.

Welcome to paradise, Gianna-style. 

Property Information: Nobu Hotel Miami Beach & Eden Roc Miami Beach

4525 Collins Avenue, Miami Beach, FL 33140

Phone: (305) 531-0000

Meetings & Events: (305) 674-5502

Website: www.nobuhotels.com/miami-beach

Gianna Gaudini is an event strategist, advisor, and author of the Amazon bestselling book "The Art of Event Planning." She's held leadership roles at Google, AWS, SoftBank Vision Fund, and Airtable, creating unforgettable experiences that drive business results. For more insights on creating exceptional events, visit GiannaGaudini.com or connect with her on LinkedIn.

Interested in having your event or venue featured in Gianna's Gems? Reach out at gianna@gaudini.com

Create your Own Serendipity and Manifest the 2026 of your Dreas

hi there and happy last day of 2025!

I’m taking a much needed family vacay after an epic year. Rather than break my intention of pausing on work this week to reflect and recharge, I’m re-sharing one of my most popular Gianna’s Gems from 2025…and this one’s all about manifesting the 2026 you want and deserve! So dream big…10X!

But you know I love stories, so first a few NEW stories as a preamble to the re-published blog:

As I draft this, a gal with hot pink hair sitting next to me on my flight asks me what the best car I can imagine is…I ask her why and she tells me her boss said he’ll get her one as a bonus gift…(she works for Formula 1).

So I pause and tell her about the new car I manifested for myself this year and how my son helped me pick it out and custom design the details (message me if you want to know what he picked out!)…then I share his pro tips and his dream car with her. It seems serendipitous to be having this convo the same month my first new car in 12 years was delivered…and she tells me “I asked you because you have good energy”.

A funny story about the car…I had been meaning to buy a new car for a few years, but I’m not a big car person, much to my son’s dismay, so I kept putting it off, even though I had it on my vision board. In July, I was driving home, singing to myself in a great mood, when some girl reversed full speed backwards into me! I hadn’t ever had this happen to me before…and even though she admitted fault, and gave me insurance, she later wouldn’t return insurance’s calls, and so I had to use my own insurance to cover the damage. I was shocked that someone would do this and held the anger in my for a day or two until I realized - why did this happen FOR me (not TO me)? With that, I decided to use the opportunity to have my car get a fresh coat of glossy paint so it was in pristine condition to be sold. And then…I designed my dream car! So it became a great motivating factor to move on that vision.

One more story from traveling today:

I awoke at 4:30 am to make it to the airport on time. I had planned out my morning meticulously, including time to shower, Uber scheduled in advance, journaling en route to the airport, checking flight status all morning. And despite making it through crowded TSA lines flawlessly using the TSA pre + Clear me in separate terminal trick, 20 min before my flight, I learned it was delayed 2 hours. ARGH! I could have slept in! I started heading to AMEX lounge thinking I’d work for a couple hours, and when it was full, I started feeling stressed and annoyed. However, I used that to clue into a need to reset and rather than get annoyed, I went back to the yoga lounge I had passed and did a 20 min meditation then a 30 min stretching/yoga session using a youtube app. I left feeling refreshed, restored, well stretched before my 6 hour flight and as I was standing in line for the plane, another lady told me she saw me in there and we started a great conversation about the benefits of meditation!

It’s crazy how wild manifesting and mindset is…so here you go Gems - a few pro tips to set you up for success in life and in your events in 2026!

***

Have you ever noticed how some people seem to effortlessly create their dream lives while others constantly struggle against obstacles and blame others for their misfortune? The difference often lies in the power of manifestation combined with strategic planning. These two powerful tools can work together, especially when planning events that leave lasting impressions and full disclosure: I use them daily!

I didn’t think anyone noticed that I do this intentional manifesting, but last week, I received a rare gift: my best friend sent me a lengthy, but incredible email outlining all the reasons she loves me and what makes me unique. She specifically acknowledged my intentional approach to creating a life I want and not expecting others to do it for me (below verbatim): 

“you have a relentless focus on creating the life you want. From the day I met you you’ve known what you wanted and gone after it and more importantly you’ve achieved it… from Google, to Garrett, to your son, publishing your book, placing in your first marathon, to running your own company now…”

The Science Behind Manifestation

What Manifestation is not: just  wishful thinking – it's a powerful combination of psychology and focused action. When we clearly envision our desired outcomes, our reticular activating system (RAS) – the part of our brain that filters information – becomes primed to notice opportunities aligned with our goals. This explains why when you're thinking about buying a certain car, you suddenly see that model everywhere.

Gianna’s Gem: Below are two real life ways I did this which became my reality and how you can create yours.

• When I was impacted early in my career during the infamous recession of 2008, I used it as an opportunity to take a pause from the grind to visualize my life in landscape mode and imagine what my dream job looked like. I made a list of 50 companies I wanted to work for (in order) which was hard and took a lot of research, but guess what? Google was the #1 company on my list and within a year, I went on to run events for Google and stayed there in my dream job for nearly a decade!

• In my twenties, I read an article by Oprah that said you should create a list of 100 qualities you want in a romantic partner. I took the time to do this, which gets challenging towards the end of the list and even got as detailed as “he plays scrabble”. Within a few months, I met the love of my life (and now husband of 14 years) and… He actually made me play scrabble on Facebook with him three times before asking me on a date. Crazy right?!

But here's the real magic: manifestation works because it creates a feedback loop between our thoughts, emotions, and actions. When we visualize success with emotional intensity, we:

• Develop stronger motivation to pursue our goals

• Build confidence in our ability to achieve them

• Make decisions aligned with our desired outcomes

• Recognize and seize relevant opportunities

• Stay resilient in the face of challenges

Your Simple Guide to Manifestation:

1. Crystal Clear Vision Start by getting incredibly specific about what you want to create. For event planning, this means visualizing every detail – from the reactions on guests' faces to the way the room feels. Write it all down, or do a “pre-event attendee journey audit session” creating a vivid picture that engages all your senses.

2. Emotional Connection Spend time feeling the emotions you'll experience when your vision becomes reality. How will you feel when your event unfolds perfectly? Let yourself experience that joy, pride, and satisfaction now. This emotional investment is key to maintaining motivation and making aligned choices.

3. Strategic Action Planning Here's where manifestation meets practical planning. Break down your vision into actionable steps. Create timelines, delegate tasks, and establish clear metrics for success. Remember – manifestation without action is just daydreaming.

The Pre-Mortem: Your Secret Weapon For Nailing Events

Now, let's talk about one of the most powerful tools in your planning arsenal: the pre-mortem. While manifestation focuses on the perfect outcome, a pre-mortem helps ensure that outcome by identifying and addressing potential issues before they arise.

How to Conduct an Effective Pre-Mortem

1. Headline: Start with what headline you want written about your event. That will help you envision the end result in one sentence which really drives home the most critical goals you’re aiming to achieve and prioritize them above all else.

2. Preventative Scenario:  Begin by imagining it's the day after your event. Everything went wrong. What happened? Have your team imagine this scenario in detail. This might feel counterintuitive to manifestation, but it's actually complementary – you're identifying obstacles to clear the path for your vision.

3. Comprehensive Analysis:  List every possible failure point: i.e. vendor mishaps, weather issues, technical difficulties, timing problems, guest experience challenges, etc.

4. Preventive Solutions: I conduct a deep dive attendee journey audit with my clients about a week before my event where my goal is to poke holes in every part of the guest experience. Is it fun? Not always. Does it work? Always! We always end up solving problems we hadn’t thought of in advance which is why doing the work up front is better than having to troubleshoot onsite.

5. Integration with Success Planning Now, fold these preventive measures into your main event plan. This creates a robust strategy that combines positive visualization with practical problem-solving. 

6. Conduct a Staff Briefing + Share at an All Hands: I always find that when I run my event strategy by the entire company and present it at an All Hands, and also conduct a staff briefing, questions arise that perhaps might have slipped my team’s radar (maybe from someone in a different country or different team). Sharing plans in advance can help alleviate any questions that arise onsite when there’s less time to respond elegantly.

Bringing It All Together

The beauty of combining manifestation with pre-mortem planning lies in its comprehensive approach. You're simultaneously holding space for your perfect vision while pragmatically addressing potential obstacles. This dual focus creates a powerful framework for success.

Remember, true manifestation isn't about passive hoping – it's about active creation. When you pair your clear vision with strategic planning and proactive problem-solving, you create an unstoppable formula for success. By embracing both the magic of manifestation and the pragmatism of pre-mortem planning, you're setting yourself up for events that don't just meet expectations – they exceed them in ways you might not have even imagined.

Remember, the most successful events (and lives) aren't just well-planned – they're well-envisioned, thoroughly protected, and mindfully manifested into reality.

Happy New Year - make it a blissful, and well-intentioned 2025!

XX,

Gianna

What I'm Loving This Week: And for all my favorite vendors, partners and products, visit: https://www.giannagaudini.com/gianna-recommends

”Partytrick” you’ll want to use ASAP this season (and beyond): 

If you're hosting personal celebrations or smaller-scale events and want to streamline your planning without sacrificing creativity, Partytrick is a game-changer. This free all-in-one platform transforms event planning from overwhelming to effortless with expertly designed templates, built-in guest management, and smart mood boards where every gorgeous image is tagged with actual product links—no more endless scrolling trying to find where to buy that perfect centerpiece! 

Whether you're planning a birthday dinner, holiday gathering, or intimate celebration, Partytrick takes you from inspiration to execution with cohosting tools for collaboration, RSVP tracking, task assignments, and expert hosting tips all in one beautifully designed portal. It's like having an event planner's toolkit at your fingertips, designed by professionals but built for anyone who wants to spend less time stressing and more time actually enjoying the celebrations they create. Best part? It's completely free—no fees, no credit card required, no catch.

And…I couldn't be more excited to join Partytrick as an official advisor that will quickly become part of your toolkit so you can spend more time with your guests and less time on the tactics. If you have questions, or want to learn more, feel free to reach out!

You can check also out the fun templates and product recommendations by signing up here: https://lnkd.in/gvzv458H

Because the best moments don't always just happen...they're intentionally planned.

Gianna Gaudini is an event strategist, advisor, and author of the Amazon bestselling book "The Art of Event Planning." She's held leadership roles at Google, AWS, SoftBank Vision Fund, and Airtable, creating unforgettable experiences that drive business results. For more insights on creating exceptional events, visit GiannaGaudini.com or take the Master Class: https://www.giannagaudini.com/learn-from-me

Because once you commit to excellence in one small area, it bleeds into everything else.

Remember - your attendees are no different: They're asking: "Is this a brand that sweats the details? That thinks before acting? That cares about how I feel, not just whether I showed up and agreed to scan my badge?"

How you plan your events is how you run your business.

How you write your emails is how you'll treat your customers.

How you do anything is how you do everything.

So: What are your small moments signaling?

Start Here: If you're feeling overwhelmed, start with one thing. Not ten. One.

Personal:

• Make your bed tomorrow morning

• Write one thoughtful email this week instead of firing off a quick response

• Floss your teeth tonight (even though you're tired)

Professional:

• Rewrite one attendee outreach email to feel warm and personal

• Ask "why" before adding the next thing to your event agenda or 2026 plans

• Spend five extra minutes writing compelling marketing copy instead of the standard boring text.

Excellence isn't built in grand gestures. It's built in the accumulation of small, intentional choices.

Start with one. And watch how it changes everything.

XX,

Gianna

p.s.

What I’m loving this week: And for all my top vendors and partners, check out my Gianna Recommend’s Page.

I have to give a shout out to one of my favorite companies. I not only am a proud advisor to them, but I use them frequently for my own events (everything from holiday parties to multi-million dollar celeb evens!) Women-ownedEva is my favorite one-stop platform to book whatever it is I need to make an event more entertaining: From comedians to musicians, unique team-building activities to A-List speakers, even dress-up party costumes and makeup artists…I can find and book it here. I use Eva for both inspiration and new ideas as well as to handle logistics like payment, insurance and riders for me. And since I’m a fangirl, they’ve provided me with my own discount code to give you 10% off any booking with the code: EVAGVIP. Or, DM me for a personal connect.

What I'm Loving This Week: Monet

Speaking of revolutionizing the events industry, I'm thrilled to announce that I've joined an early stage but very hot event tech startup, monet.io as an advisor.

Here's what really blows my mind: Monet can generate entire showfloor layouts for conferences and expos—something that traditionally takes weeks of back-and-forth with venue teams, agencies, sponsors, and operations. The platform doesn't just create a generic floor plan; it uses intelligent algorithms to recommend optimal sponsor booth placements based on traffic flow, sponsor tier, and strategic visibility.

Think about what this means for event planners managing large-scale conferences: instead of manually juggling sponsor requirements, attendee flow, and venue constraints in CAD software or PowerPoint, Monet does the heavy lifting while you focus on the strategic decisions. It's like having an expert event designer and operations manager working 24/7 on your team.

For sponsors, this means better ROI—their booth placement isn't arbitrary, it's data-driven. For attendees, it means better navigation and experience. For planners, it means hours (sometimes days) of work condensed into minutes.

If you're managing complex events—especially in the enterprise space where showfloors, sponsor management, and multi-stakeholder coordination are involved—I encourage you to check out what the Monet team is building. They're not just creating software; they're creating space for event professionals to do what we do best: design experiences that matter. Drop me a line if you want an intro and a Gianna’s Gems VIP discount on their product.

Learn more at monet.io

Gianna Gaudini is an event strategist, advisor, and author of the Amazon bestselling book "The Art of Event Planning." She's held leadership roles at Google, AWS, SoftBank Vision Fund, and Airtable, creating unforgettable experiences that drive business results. For more insights on creating exceptional events, visit GiannaGaudini.com or connect with her on LinkedIn.

Interested in having your event or venue featured in Gianna's Gems? Reach out at gianna@gaudini.com

Gianna's Gem: Practicing the Pause and Embracing Space

Hi there,

During this hectic holiday week, I want to take a pause to talk about mindfulness. If you’re like most parents (or people for that matter), December can become a blur of holiday parties, closing out year end work projects and EOY planning, gift buying, wrapping, and moving that adorable Elf on the Shelf around every night…

Let me tell you about something I discovered while wrapping gifts this past week—something that sounds counterintuitive in our optimize-everything culture but that might just be the most radical practice you can adopt as an event planner (or honestly, as a human being trying to thrive rather than just survive).

In our current world—especially the of us who plan events for a living —we're masterclass multitaskers. We're listening to podcasts while working out or doing errands. Talking on the phone while gift-wrapping or cooking. Responding to slack, whatsapp and texts while in a Zoom meeting or in the carpool line. We've optimized every moment, convinced that doing two (or three, or five) things simultaneously equals productivity. We wear our busyness like a badge of honor (not admitting that I know this from experience!).

But this past week, I tried something different. I had the intention of being more mindful—of slowing down and doing one thing at a time, even for just a few minutes each day.

Gianna’s Gem: In a world that moves too quickly, the ultimate trick for slowing down time is to be mindful and savor every minute.

The Gift Wrapping Meditation

I usually outsource gift-wrapping, and have recommended this approach to others in the past—it's efficient, it saves time, and honestly, I've always told myself I'd rather spend the time with my son, enjoying the holiday magic, rather than wrapping gifts for him and others. But this year, I decided to wrap half the gifts myself. And something unexpected happened.

While wrapping, I found it was almost like meditation. Sure, it took more time. Yes, it took me away from my computer and my endless to-do list. But it also helped me slow down. To be creative with ribbons, decorations, handwriting, and paper. With my hands engaged and nothing but soft Christmas jazz playing, I became reflective at the end of a long day. And most surprisingly? I actually really enjoyed the calm quiet of it to actually check in with my thoughts and feelings.

Each crease in the paper became intentional. Each ribbon curl required presence and I savored the beautiful output  at the end of each creative iteration. I wasn't thinking about tomorrow's client call or tonight's dinner prep. I was just... wrapping a gift. Fully present. Completely focused on the gratitude I have for life.

And you know what? When my family and friends unwrapped the gifts, I felt that much more connected to the experience having lovingly used my time, CHOSEN to spend my time on them.

Savoring the Season (Without a Screen)

I've also been trying to consciously put my phone down and look around to savor this time of year. To actually see the holiday lights instead of photographing them for Instagram. To feel the winter air and smell the pine needles instead of rushing through the day to get to the next task.

Am I perfect at this? Far from it. But that's why they call it a mindfulness practice—because it's exactly that: a daily practice. And the more you do it, the easier it gets to tap into the present.

Which means you actually enjoy life more. You remember the things that matter. And here's what really surprised me: I find I'm actually better at the tasks I need to get done once I tend to them with 100% engagement.

Why Multitasking Is Making You Worse at Everything

Here's something that'll make you rethink your next Zoom-while-Slacking session: neuroscience has definitively proven that multitasking is a myth. What we think of as multitasking is actually rapid task-switching, and every switch has a cognitive cost.

Studies show that when you multitask, your IQ drops by an average of 10 points—putting you at the cognitive level of someone who's just pulled an all-nighter. Your error rate increases by up to 50%. You retain less information and make poorer decisions. Ever hear the saying “penny-wise, pound foolish”? That embodies what happens when you multitask.

But here's the real kicker for event planners: multitasking kills creativity. That brilliant solution to your budget challenge? That innovative way to restructure your agenda? Those inspired ideas come from deep focus, not fragmented attention.

When you split your attention between multiple tasks, you're operating from your brain's shallow processing mode. You're executing, not creating. You're reacting, not strategizing then responding with intention.

Gianna's Gem: The quality of your work is directly proportional to the quality of your attention. Single-tasking isn't a luxury—it's a competitive advantage.

The Event Planner Paradox: Rushing Through Planning, Missing the Experience

As event professionals, we spend months creating experiences designed to make people feel something. To create moments worth remembering. To help attendees be present.

And then we rush through the planning process itself, multitasking our way through vendor calls while answering emails, reviewing floor plans while in stakeholder meetings, finalizing run-of-show while on another Zoom.

See the irony? We're so busy optimizing the process that we miss the very thing that makes great events possible: thoughtful, intentional, fully present planning.

The best event concepts don't come when you're juggling five things at once. They come when you sit with a problem long enough to let your brain actually work on it. When you give yourself the space to ask 'why?' instead of just executing 'what.'

My one exception: Phone calls while on walks. I am known for taking a phone call on a walk, If I don’t need to be in front of a screen (think catch up calls, check-ins). Why? Because I actually feel more engaged when I don’t have my screen open to distract me from the conversation. Plus, it gives my body some exercise and fresh air - and better health leads to better decisions and mood. Win - win!

Practicing the Pause: How to Build Mindfulness Into Your Planning Process

Okay, so you're convinced that mindfulness matters. But how do you actually practice the pause when you have three concurrent events, a dozen vendor calls, and stakeholders who expect instant responses?

Here are the practices that have transformed my planning process—and my sanity:

1. The Single-Task Power Hour

Every morning, block one hour for single-task deep work. No Slack. No email. No interruptions. Just you and one strategic task that requires your full attention. I am religious about prioritizing this time which sets up my entire day for success.

Use this hour for tasks like: strategic planning, reviewing event decks and plans, copywriting, creative brainstorming for activation concepts, complex budget modeling, thoughtful stakeholder communication, or event flow design.

Why it works: Your brain needs approximately 23 minutes to fully focus on a complex task after switching. That hour of uninterrupted focus is worth more than three hours of fragmented attention.

2. The Vendor Call Ritual

If you need to be in front of a screen rather than taking a phone call on a walk, try this: Before every vendor call, take 60 seconds to:

• Close all unnecessary tabs and applications

• Take three deep breaths (inhale 4, exhale 8 to activate parasympathetic and get our of flight or flight)

• Review what you need from this conversation

• Set an intention to be fully present

Why it works: When you're fully present in vendor conversations, you catch details you'd otherwise miss. You build better relationships. You ask better questions. And you make better decisions.

3. The Site Visit Slowdown

During site visits, resist the urge to photograph everything while simultaneously answering texts and slacks coming in. Instead:

• Put your phone in airplane mode and designate one person to be the “photographer” who isn’t also leading the attendee experience design

• Walk the space slowly, imagining the attendee experience

• Sit in different areas and actually feel the energy, hear how “live” the space is, and check the lighting

• Notice details you'd miss while multitasking: smells, sound quality, temperature, quality of furnishings, signage

Why it works: The venue insights that separate good events from great ones rarely appear in the sales packet. They come from presence and observation. This will save you countless hours later on when you’re onsite as there won’t be those “surprises” you missed when not present on your site visit.

4. The Email Batching Boundary

Stop checking email constantly. Instead, set three designated email windows each day: morning, midday, and end of day. Outside these windows, close your inbox.

When you do check email, give it your full attention. Read thoroughly. Respond thoughtfully. Don't skim while simultaneously on another task.

Why it works: Context switching between tasks can decrease your productivity by up to 40%. Batching similar tasks (like email) reduces switching costs and increases quality of responses.

You will also have time to respond when you’re in a more calm/thoughtful mode rather than frantic mode “swatting” emails away.

5. The Meeting Pause

Build in 5-10 minute buffers between back-to-back meetings. Use this time to:

• Stand up and stretch

• Take a few conscious breaths

• Capture any critical action items from the previous meeting

• Clear your mental slate before the next conversation

• Use the restroom (without your phone!) and consciously set your intention for the next meeting.

Why it works: Without transition time, your brain is still processing the previous meeting while trying to engage in the current one. Those 5 minutes increase your presence and effectiveness dramatically.

6. The Creative Pause Walk

When you're stuck on a creative challenge (event theme, activation concept, experience design), get up and take a 10-minute walk. No phone. No podcast. Just you and the problem.

Why it works: Your best creative insights rarely come when you're staring at a screen. They come when you create space for your brain to make unexpected connections.

Embracing Space: How to Design Events That Breathe

If practicing the pause matters in our planning process, it matters even more in the events we create. Yet most event agendas are packed wall-to-wall with content, leaving attendees exhausted rather than energized.

The best events I've planned have something in common: they intentionally build in space. Not empty time—strategic space designed to enhance the experience.

Here's how to embrace space in your next event:

1. The Extended Break

Instead of cramming breaks into 10-minute bathroom-and-coffee sprints, schedule 30-minute extended breaks between major sessions.

What happens: Attendees actually have time to process what they just learned. Real networking conversations happen. People return to the next session ready to engage rather than mentally exhausted. And…your business benefits because when customers are talking to prospects (or your sales and product team), that’s the best sales method there is!

Pro tip: Design your break areas to encourage mingling and lingering. Comfortable seating. Great coffee. Quiet spaces for reflection alongside social spaces for conversation.I like designing my common spaces to resemble “a giant living room” where people feel comfortable and want to stick around.

2. The Breathing Room Session

Build open time into your agenda where attendees can “choose their own adventure”: attend optional workshops or breakout sessions, explore the expo floor, have one-on-one conversations, or literally just decompress (bonus point if you have a meditation lounge available which is all the rage now).

What happens: Attendees feel trusted to manage their own experience. They make connections that matter to them rather than being herded through a mandatory agenda. They stay at your event rather than retreating to their own hotel room “sanctuary”.

What you'll hear: "This was the most valuable time of the conference—I had three breakthrough conversations during the open session, and learned tactical skills I can apply tomorrow at work."

3. The Reflection Moment

After powerful keynotes or intensive sessions, build in 3-5 minutes of structured reflection time before moving to the next thing.

Prompt attendees with a simple question: "What's one insight you're taking from this session? What will you do differently as a result?"

What happens: Instead of information washing over them, attendees actually process and internalize what they heard. Retention increases dramatically.

Better still, leave a notecard on every chair at the last keynote session where they can write the one thing they want to be reminded about six months from now. Then gather them and mail them to attendees in six months. They are pleasantly reminded of their intention AND of you!

4. The White Space Design

Just like visual design needs white space to let key elements breathe, event design needs temporal white space.

Design principle: If you're tempted to pack "just one more session" into the day, and struggling to find the right topic and/or speaker, that's probably the session that should be cut. Quality over quantity. Always.

What happens: Your agenda feels curated rather than crammed. Attendees leave energized rather than overwhelmed. And paradoxically, they retain more from fewer sessions.

5. The Mindful Morning Start

Instead of starting at 8:00 AM sharp with content, consider beginning at 9:00 AM and creating a mindful opening experience:

• Optional early arrival for networking breakfast and a later keynote to accommodate morning commutes (hello parents with school drop off!)

• Exceptional lounge with space with product demos open early, and lots of comfortable small lounges built for organic conversation

• Arrival music and ambiance that sets a calm, intentional tone.

• Start the keynote with a 5 minute mindful meditation for all attendees to help them shift and down-regulate their keyed up nervous system. A wonderful moderator did this before a keynote session I gave for the Four Seasons Tech Summit this year, and I found myself participating back stage as well and it was just incredible plus helped me bring my A game as a speaker on stage and calm the jitters.

What happens: Attendees arrive centered rather than frazzled. They engage more deeply in the first session because they're actually present, not still mentally commuting.

The Resistance You'll Face (And How to Handle It)

Here's what will happen when you start building space into your planning process and your events: you'll face pushback.

"We don't have time for single-tasking when we have three concurrent events!"

"Why are we building in so many breaks? Attendees came here for content!"

"Can't we just add one more session? We have the room!"

Here's how I respond:

To the multitasking defense: "Single-tasking isn't slower—it's smarter. The time I invest in focused planning prevents mistakes that cost exponentially more time to fix. Would you rather I catch that venue capacity issue now during focused review, or discover it two days before the event while I'm distracted by five other tasks?"

To the packed agenda argument: "Research shows that attendees retain only 10-20% of content from back-to-back sessions with no processing time. With strategic breaks and space, retention jumps to 40-50%. We can deliver more content and have them remember less, or deliver less content and have them remember more. Which serves our objectives better?"

To the "just one more session" temptation: "The events people remember most fondly aren't the ones that exhausted them with options. They're the ones where they had space to think, connect, and integrate what they learned. We're designing for impact, not for volume."

Gianna's Gem: The courage to build space into your events—and defend it against the inevitable pressure to fill it—is what separates strategic event leaders from tactical executors.

The Real ROI of Practicing the Pause

Let's talk about what happens when you commit to mindfulness in planning and space in events:

Better Strategic Decisions

When you give yourself space to think deeply about venue selection, agenda design, or experience strategy, you make better choices. Not faster choices—better ones. The kind that your future self thanks you for.

Fewer Costly Mistakes

Multitasking increases error rates by 50%. When you're fully present reviewing contracts, designing timelines, or managing budgets, you catch issues before they become emergencies. That no-resell clause you would have missed while half-listening to the venue contract review? You caught it because you were fully present.

Deeper Stakeholder Relationships

When you're fully present in stakeholder conversations instead of simultaneously answering Slacks, something magical happens: people feel heard. They trust you more. They communicate more openly. Misalignments surface early instead of exploding late.

More Memorable Events

Events with intentional space consistently receive higher satisfaction scores than packed agendas. Attendees remember the conversations they had during extended breaks. They implement the insights they processed during reflection moments. They leave energized rather than exhausted.

Greater Personal Wellbeing

Event planning is demanding work. When you practice the pause, you protect your own mental health and prevent burnout. You remember why you love this work instead of just grinding through it. And if you’re a manager, employee retention saves you so much more time in the long term from having to re-hire a team that’s burned out or taking the blame for unforced errors made by your team.

Your Mindfulness Practice Starts Now

Here's my challenge to you this week:

Pick one practice from this piece.

Just one. Not all of them. One.

Maybe it's the single-task power hour each morning. Maybe it's building 30-minute breaks into your next event agenda. Maybe it's simply putting your phone down during your next site visit and actually experiencing the space (or if you’re not a planner, putting down your phone for ten minutes while you do something with 100% attention).

Commit to that one practice for seven days. Notice what changes. Notice what you discover when you're fully present. Notice how the quality of your work—and your life—shifts when you stop optimizing every moment and start experiencing them instead.

Because here's what I've learned from gift-wrapping, from mindful planning, from building space into my day…and events:

The pause is where the magic happens. The space is where the meaning emerges. The presence is where the excellence lives. And you’ll remember it…and aren’t events (and life) about the memories you make?

You don't have to be perfect at this. I'm FAR from it. But that's why it's called a practice. Show up. Try. Be kind to yourself (and others) when you forget. And try again tomorrow.

The world will always demand you optimize, multitask, and pack every moment with productivity.

The true rebellion—and the true excellence—is in choosing to pause instead.

Happy holidays,

Gianna

What I'm Loving This Week: And for all my favorite vendors, partners and products, visit: https://www.giannagaudini.com/gianna-recommends

”Partytrick” you’ll want to use ASAP this season (and beyond): 

If you're hosting personal celebrations or smaller-scale events and want to streamline your planning without sacrificing creativity, Partytrick is a game-changer. This free all-in-one platform transforms event planning from overwhelming to effortless with expertly designed templates, built-in guest management, and smart mood boards where every gorgeous image is tagged with actual product links—no more endless scrolling trying to find where to buy that perfect centerpiece! 

Whether you're planning a birthday dinner, holiday gathering, or intimate celebration, Partytrick takes you from inspiration to execution with cohosting tools for collaboration, RSVP tracking, task assignments, and expert hosting tips all in one beautifully designed portal. It's like having an event planner's toolkit at your fingertips, designed by professionals but built for anyone who wants to spend less time stressing and more time actually enjoying the celebrations they create. Best part? It's completely free—no fees, no credit card required, no catch.

And…I couldn't be more excited to join Partytrick as an official advisor that will quickly become part of your toolkit so you can spend more time with your guests and less time on the tactics. If you have questions, or want to learn more, feel free to reach out!

You can check also out the fun templates and product recommendations by signing up here: https://lnkd.in/gvzv458H

Because the best moments don't always just happen...they're intentionally planned.

Gianna Gaudini is an event strategist, advisor, and author of the Amazon bestselling book "The Art of Event Planning." She's held leadership roles at Google, AWS, SoftBank Vision Fund, and Airtable, creating unforgettable experiences that drive business results. For more insights on creating exceptional events, visit GiannaGaudini.com or take the Master Class: https://www.giannagaudini.com/learn-from-me

Because once you commit to excellence in one small area, it bleeds into everything else.

Remember - your attendees are no different: They're asking: "Is this a brand that sweats the details? That thinks before acting? That cares about how I feel, not just whether I showed up and agreed to scan my badge?"

How you plan your events is how you run your business.

How you write your emails is how you'll treat your customers.

How you do anything is how you do everything.

So: What are your small moments signaling?

Start Here: If you're feeling overwhelmed, start with one thing. Not ten. One.

Personal:

• Make your bed tomorrow morning

• Write one thoughtful email this week instead of firing off a quick response

• Floss your teeth tonight (even though you're tired)

Professional:

• Rewrite one attendee outreach email to feel warm and personal

• Ask "why" before adding the next thing to your event agenda or 2026 plans

• Spend five extra minutes writing compelling marketing copy instead of the standard boring text.

Excellence isn't built in grand gestures. It's built in the accumulation of small, intentional choices.

Start with one. And watch how it changes everything.

XX,

Gianna

p.s.

What I’m loving this week: And for all my top vendors and partners, check out my Gianna Recommend’s Page.

I have to give a shout out to one of my favorite companies. I not only am a proud advisor to them, but I use them frequently for my own events (everything from holiday parties to multi-million dollar celeb evens!) Women-ownedEva is my favorite one-stop platform to book whatever it is I need to make an event more entertaining: From comedians to musicians, unique team-building activities to A-List speakers, even dress-up party costumes and makeup artists…I can find and book it here. I use Eva for both inspiration and new ideas as well as to handle logistics like payment, insurance and riders for me. And since I’m a fangirl, they’ve provided me with my own discount code to give you 10% off any booking with the code: EVAGVIP. Or, DM me for a personal connect.

What I'm Loving This Week: Monet

Speaking of revolutionizing the events industry, I'm thrilled to announce that I've joined an early stage but very hot event tech startup, monet.io as an advisor.

Here's what really blows my mind: Monet can generate entire showfloor layouts for conferences and expos—something that traditionally takes weeks of back-and-forth with venue teams, agencies, sponsors, and operations. The platform doesn't just create a generic floor plan; it uses intelligent algorithms to recommend optimal sponsor booth placements based on traffic flow, sponsor tier, and strategic visibility.

Think about what this means for event planners managing large-scale conferences: instead of manually juggling sponsor requirements, attendee flow, and venue constraints in CAD software or PowerPoint, Monet does the heavy lifting while you focus on the strategic decisions. It's like having an expert event designer and operations manager working 24/7 on your team.

For sponsors, this means better ROI—their booth placement isn't arbitrary, it's data-driven. For attendees, it means better navigation and experience. For planners, it means hours (sometimes days) of work condensed into minutes.

If you're managing complex events—especially in the enterprise space where showfloors, sponsor management, and multi-stakeholder coordination are involved—I encourage you to check out what the Monet team is building. They're not just creating software; they're creating space for event professionals to do what we do best: design experiences that matter. Drop me a line if you want an intro and a Gianna’s Gems VIP discount on their product.

Learn more at monet.io

Gianna Gaudini is an event strategist, advisor, and author of the Amazon bestselling book "The Art of Event Planning." She's held leadership roles at Google, AWS, SoftBank Vision Fund, and Airtable, creating unforgettable experiences that drive business results. For more insights on creating exceptional events, visit GiannaGaudini.com or connect with her on LinkedIn.

Interested in having your event or venue featured in Gianna's Gems? Reach out at gianna@gaudini.com

Gianna's Gem: How You Do Anything Is How You Do Everything

hi there!

I recently got into a conversation with my son about making his bed. It went something like “what’s the purpose of making it if I’m just going to get back into it tonight”?

My response to him: "Show me someone who makes their bed every morning, and I'll show you someone who becomes a CEO."

At first, he thought I was joking. A made bed? How could that translate into life success?

But then I explained: "It's not about the bed. It's about how you approach the small things when no one's watching. Because how you do anything is how you do everything."

That conversation changed how my son perceived excellence—and I find that I’ve been repeating this phrase to him, my clients, and also myself all week long.

Gianna's Gem: The small, invisible choices you make when no one is watching reveal how you'll show up when everyone is.

The Power of Small Acts of Thoroughness

Think about the people in your life you truly trust. The ones you turn to when it really matters.

I'd bet money they're the same people who:

• Actually floss their teeth (not just the night before a dental appointment)

• Respond to emails thoughtfully, not just quickly to zero out their inbox

• Remember your birthday without a Facebook reminder and send a thoughtful text or email rather than a quick instagram like

• Proofread before hitting send

• Show up five minutes early instead of five minutes late

• Follow through on what they say they'll do no matter what

These aren't coincidences. These are patterns.

Because here's the truth: Excellence isn't an isolated act. It's a habit.

When you take care in the small, seemingly insignificant moments—making your bed, writing a thoughtful thank-you note, double-checking the details—you're training yourself for thoroughness. You're building the muscle of follow-through.

And that muscle? It shows up everywhere.

Gianna's Gem: Thoroughness isn't about perfection—it's about intentionality. It's asking yourself, "Does this reflect my standards?" even when the stakes feel low of maybe when not any people would even notice.

What This Looks Like in Real Life

Let me give you a personal example.

A few days ago, I hosted a small dinner party—nothing fancy, just eight people catching up. The day after, I sent every guest a personalized thank you for coming, and not a generic email to everyone, instead I wrote something unique to each guest such as:

“Carly, I loved hearing about your daughter's performance in The Nutcracker ballet last night. I can tell how proud you are of her dedication. Also, I found that book recommendation you mentioned about interior design—just ordered it. Thanks for always bringing such thoughtful conversation and recommendations to our gatherings."

That text took maybe two minutes to write instead of 20 seconds.

But here's what it did: It made her feel seen. It told her I was actually listening, not just hosting. It showed her that that I cared about curating her as part of my inner circle and appreciated her contributions and even her presence.

Not three hours later, she recommended me for a major consulting opportunity. Why? Because she likely recognized that if I’m that thoughtful about a casual dinner party, I'll be meticulous with a client's million-dollar project.

Not because the email was anything extraordinary. Because it signaled how I operate. How you do anything is how you do everything.

The Translation: How Brands Reveal Themselves Through Events

Now, let's talk about what this means for brands—and why your events are sending signals you might not even realize.

Every event you host is a preview of what it's like to work with you.

Your attendees aren't just evaluating your product or your keynote speaker. They're watching how you operate. They're noticing the details. They're asking themselves: Is this a company that takes care of people? Is this a partner I can trust?

And here's the uncomfortable truth: attendees are making judgments about your brand based on things you might consider "small."

The registration email that felt generic and rushed? That signals you're transactional.

The swag that was clearly chosen because it was cheap, not because it was meaningful? That signals you don't value quality.

The name badge with a typo? That signals you don't sweat the details.

The staff member who didn't know the answer to a basic question? That signals you don't invest in your people.

These aren't isolated incidents. They're data points that attendees use to predict what working with you will be like.

If you cut corners on the event experience, they assume you'll cut corners on customer support. If your follow-up email is thoughtless, they assume your account management will be too. If your branded materials feel like an afterthought, they assume your product might be one as well.

Gianna's Gem: Events don't just showcase your brand—they are your brand in action. Every detail is a promise you're making about how you treat people.

The Difference Between Checking Boxes and Creating Experiences

I see this all the time: companies that approach events like a checklist.

✅ Secure venue

 ✅ Book keynote speaker
✅ Order swag
✅ Send registration link
✅ Done!

But here's the question they never ask: Why?

• Why this venue? (Not just: Did we book a venue?)

• Why this speaker? (Not just: Did we get a speaker?)

• Why this swag? (Not just: Did we order something?)

When you're just checking boxes, you're not thinking—you're executing.

And attendees can feel the difference.

Let me give you a concrete example. I recently attended two tech conferences in the same month. Both had:

• 500+ attendees

• Branded swag

• Networking receptions

• Keynote speakers

But the experiences couldn't have been more different.

Conference A: The Box-Checkers

The swag? Cheap pens and cheaper notebooks with the logo printed low quality—items I've seen at a dozen other conferences.

The welcome email? A wall of text with logistics but zero personality or excitement.

The registration desk? Understaffed, with volunteers who couldn't answer basic questions.

The networking reception? Poor quality generic wine and cheese in a poorly lit ballroom with no icebreakers, no structure, no intentionality. Just people awkwardly standing around.

What this signaled to me: This company doesn't think deeply about experience. They do the minimum. If I become their customer, I'll probably get the minimum too.

Conference B: The Thoughtful Operators

The swag? A beautifully designed leather-bound notebook with logo embossed and an insert with writing prompts related to the conference themes, plus a high-quality water bottle that “cleans itself” that I actually now use every day. They also gave us a choice of one high quality item to select on the website and have shipped home after the conference - a win win for getting something you actually want and not having to carry a heavy item home with you

The welcome email? Personalized with my name, a note about why they were excited I was attending, a curated "top 3 sessions" recommendation based on my profile along with a personal introduction to another attendee they thought I’d enjoy connecting with and a human’s cell phone to contact in case I needed onsite support.

The registration desk? Appropriately staffed with team members who greeted attendees warmly, answered questions confidently, and handed out a one-page "day-of guide" with everything I needed to know.

The networking reception? Structured with "conversation starter" cards at each table, thoughtfully paired small bites and healthy buffet stations (not just cheese cubes), and staff circulating to make introductions between attendees with common interests.

What this signaled to me: This company thinks about every detail. They care about how I feel, not just whether I showed up. If I become their customer, they'll probably anticipate my needs before I even ask.

One of these companies earned my business. Guess which one.

Quality Over Quantity: Why "More" Isn't Better

Here's a trap I see brands fall into constantly: they think more is better.

More swag items. More speakers. More networking events. More, more, more.

But attendees don't want more. They want better. They want intentional.

I'd rather receive one thoughtfully chosen, high-quality item than five cheap ones. I'd rather attend one well-curated session than sit through three mediocre ones. I'd rather have one meaningful conversation than collect 50 business cards or badge scans I'll never follow up on.

Gianna's Gem: Abundance without intention is just noise. Quality always beats quantity when it comes to creating memorable experiences.

Think about the last event you attended that truly impressed you. I'm willing to bet it wasn't because they gave you the most stuff or packed the most activities into the day.

It impressed you because someone asked "why" at every decision point:

• Why are we including this session? What value does it provide?

• Why this particular swag item? Will attendees actually use it, or will it end up in a landfill?

• Why this flow for the day? Does it respect attendees' energy and attention spans?

• Why this vendor? Do they share our values and standards?

When you ask "why" before you act, you eliminate the meaningless and amplify what matters.

The Human Moments That Make or Break Trust

Let's talk about the moments that attendees remember most—and they're rarely the ones you think.

It's not the keynote speech (though that matters). It's not the swag (though that's nice).

It's the human moments where they felt seen, valued, and cared for.

The Welcome Email

You have two choices when someone registers for your event:

Option A (Box-Checking): Subject: Registration Confirmed

"Thank you for registering for TechConf 2025. Your confirmation number is 847392. The event will be held on March 15 at the Marriott Downtown. Check-in begins at 8 AM. See you there!"

Option B (Thoughtful): Subject: We're So Glad You're Coming, [Name]!

"Hi [Name],

We just saw your registration come through and wanted to say—we're thrilled you're joining us at TechConf 2025!

We know your time is valuable, so we've built this day specifically for people like you: [job title] who are trying to [solve relevant challenge]. We think you'll especially love the session on [relevant topic]—we built it based on feedback from folks in your role.

A few things to make your day easier:

• Check-in opens at 7:45 AM (we recommend arriving early to grab coffee and settle in before things kick off)

• Lunch is included, and we've got options for every dietary need

• Our team will be in bright blue shirts—flag us down if you need anything

Looking forward to meeting you on March 15!

[Name]
[Title]"

Which email makes you feel like a valued guest vs. a registration number?

The second version takes three extra minutes to write. But it signals: We see you. We thought about you. We care that you're coming.

The Onsite Introduction

Here's another moment that matters more than you think: how your staff introduces attendees to each other.

I've been to events where staff would say: "Oh, you should meet Sarah—she's in tech too."

Cool. Now what? We awkwardly exchange pleasantries and move on.

Compare that to: "Sarah, meet Mark—he's the VP of Product at [Company]. Mark, Sarah just gave the most interesting presentation on AI-powered analytics. Given your focus on data strategy, I thought you two would have a lot to talk about. I'll leave you to it!"

That's a human moment. Someone took the time to understand both people, saw a genuine connection, and facilitated a meaningful introduction.

That's not checking a box. That's creating value.

The Follow-Up

Post-event follow-up is where most brands completely drop the ball.

The typical approach: Send a generic "thanks for attending" email with a link to session recordings. Maybe throw in a "let us know if you have questions."

The thoughtful approach: Send a personalized note referencing something specific about their experience.

"Hi [Name],

It was great to meet you at TechConf last week! I loved our conversation about [specific topic]—I've been thinking about your point on [insight they shared].

I wanted to follow up with a few things:

• Here's that article I mentioned: [link]

• You expressed interest in [topic]—we're actually hosting a smaller roundtable on that next month if you're interested

• I'd love to hear how you're thinking about [challenge they mentioned] now that you've had time to reflect

No pressure to respond—I know your inbox is probably buried. But I genuinely enjoyed our conversation and wanted to keep the connection going.

Best,
[Name]"

One of these follow-ups gets deleted. One gets a response and builds a relationship.

The difference? Five minutes of thought.

What This Means for Your Brand (and Your Life)

Whether you're planning an event or packing your lunch for tomorrow, the principle is the same:

Excellence is a habit, not a one-off occurrence.

The way you approach the small, unsexy, behind-the-scenes work reveals how you'll show up when it counts.

If you rush through your registration emails, you'll rush through customer onboarding.

If you pick swag based on price alone, you'll probably make other decisions based purely on cost, not value to your attendees which ends up wasting money in the end (penny saved, pound foolish!).

If you don't train your staff to be helpful and knowledgeable, you're signaling that people aren't a priority.

And attendees—just like colleagues, clients, and partners—are always watching.

They're asking: "Is this someone who cares? Is this someone who's thorough? Is this someone I can trust?" And you're answering with every decision you make and action you take.

So here's my challenge to you—both personally and professionally:

In Your Personal Life:

Ask yourself:

• How do I show up in the moments when no one's watching?

• Do I respond to emails thoughtfully or reactively?

• Do I follow through on the small commitments I make to myself? (The made bed. The flossed teeth. The morning routine.)

• Am I building the habit of thoroughness, or am I cutting corners because "it doesn't matter that much" and I “don’t have time”?

Because here's the truth: It does matter. The small things are never small and believe e, they do and will pay off.

In Your Events:

Ask yourself before every decision:

• Why are we doing this? (Not: Are we doing it?)

• What does this signal about our brand? (Not: Is this good enough?)

• Does this create genuine value, or are we just checking a box?

• Would I want to experience this if I were an attendee?

• Have we taken the time to be human—to see people, not just registrants?

The Made Bed Moment - at the very least, get your kid to start making theirs!

I'll leave you with this.

After that conversation with my son, he started making his bed every morning. 

But here's what really shocked me - he shared with me what he discovered after doing this for a week: It really wasn’t about the bed.

It's about starting his day with a small act of completion that creates a ripple effect on the success he has through the rest of his day. It proves to himself that he’s someone who finishes what he starts—even the insignificant stuff. It's about creating order where he has control  (which for 8 years olds can some times feel like not a lot).

And you know what? That 90-second habit changed how he’s now approaching everything else.

He’s responding to my questions more thoughtfully. He’s preparing for his spelling test instead of winging it. 

Because once you commit to excellence in one small area, it bleeds into everything else.

Remember - your attendees are no different: They're asking: "Is this a brand that sweats the details? That thinks before acting? That cares about how I feel, not just whether I showed up and agreed to scan my badge?"

How you plan your events is how you run your business.

How you write your emails is how you'll treat your customers.

How you do anything is how you do everything.

So: What are your small moments signaling?

Start Here: If you're feeling overwhelmed, start with one thing. Not ten. One.

Personal:

• Make your bed tomorrow morning

• Write one thoughtful email this week instead of firing off a quick response

• Floss your teeth tonight (even though you're tired)

Professional:

• Rewrite one attendee outreach email to feel warm and personal

• Ask "why" before adding the next thing to your event agenda or 2026 plans

• Spend five extra minutes writing compelling marketing copy instead of the standard boring text.

Excellence isn't built in grand gestures. It's built in the accumulation of small, intentional choices.

Start with one. And watch how it changes everything.

XX,

Gianna

p.s.

What I’m loving this week: And for all my top vendors and partners, check out my Gianna Recommend’s Page.

I have to give a shout out to one of my favorite companies. I not only am a proud advisor to them, but I use them frequently for my own events (everything from holiday parties to multi-million dollar celeb evens!) Women-ownedEva is my favorite one-stop platform to book whatever it is I need to make an event more entertaining: From comedians to musicians, unique team-building activities to A-List speakers, even dress-up party costumes and makeup artists…I can find and book it here. I use Eva for both inspiration and new ideas as well as to handle logistics like payment, insurance and riders for me. And since I’m a fangirl, they’ve provided me with my own discount code to give you 10% off any booking with the code: EVAGVIP. Or, DM me for a personal connect.

What I'm Loving This Week: Monet

Speaking of revolutionizing the events industry, I'm thrilled to announce that I've joined an early stage but very hot event tech startup, monet.io as an advisor.

Here's what really blows my mind: Monet can generate entire showfloor layouts for conferences and expos—something that traditionally takes weeks of back-and-forth with venue teams, agencies, sponsors, and operations. The platform doesn't just create a generic floor plan; it uses intelligent algorithms to recommend optimal sponsor booth placements based on traffic flow, sponsor tier, and strategic visibility.

Think about what this means for event planners managing large-scale conferences: instead of manually juggling sponsor requirements, attendee flow, and venue constraints in CAD software or PowerPoint, Monet does the heavy lifting while you focus on the strategic decisions. It's like having an expert event designer and operations manager working 24/7 on your team.

For sponsors, this means better ROI—their booth placement isn't arbitrary, it's data-driven. For attendees, it means better navigation and experience. For planners, it means hours (sometimes days) of work condensed into minutes.

If you're managing complex events—especially in the enterprise space where showfloors, sponsor management, and multi-stakeholder coordination are involved—I encourage you to check out what the Monet team is building. They're not just creating software; they're creating space for event professionals to do what we do best: design experiences that matter. Drop me a line if you want an intro and a Gianna’s Gems VIP discount on their product.

Learn more at monet.io

Gianna Gaudini is an event strategist, advisor, and author of the Amazon bestselling book "The Art of Event Planning." She's held leadership roles at Google, AWS, SoftBank Vision Fund, and Airtable, creating unforgettable experiences that drive business results. For more insights on creating exceptional events, visit GiannaGaudini.com or connect with her on LinkedIn.

Interested in having your event or venue featured in Gianna's Gems? Reach out at gianna@gaudini.com

Gianna’s Gianna's Gem: How We Cut Through 60,000 Attendees at AWS re:Invent With a Poker Tournament

Hi there,

Last week, I attended the “Super Bowl of tech events”, AWS Re:Invent. An event I formerly planned while on the AWS Training and Cert team, and now as a consultant, help clients attend and stand out in meaningful ways. It’s an event that is a necessary evil (IMHO) as there’s the cost in NOT showing up when your competition is there, but it’s also extremely challenging to get attendee attention in an event with 60K attendees and 500 events happening simultaneously.

This year, I wanted to try something different…an executive event so magnetic that attendees would remember it days later. The concept? A poker tournament that proved sometimes the best business conversations happen when you're betting on a pair of jacks. 

There's a reason why tech executives—from the All-In podcast hosts to Silicon Valley's most successful founders—are obsessed with poker. It's not just a game; it's a masterclass in decision-making under uncertainty, reading people, managing risk, and knowing when to go all-in. Poker mirrors the executive experience itself: incomplete information, calculated bets, and the ability to maintain composure when the stakes are high.

Let me break down why this event succeeded in executive engagement—and how you can apply these principles to your next high-stakes gathering.

The Hook That Actually Hooked Them

Here's the thing about executive events during massive conferences like re:Invent: your audience is drowning in dinner invitations and cocktail hours. Everyone's offering drinks. Everyone's promising "networking." So how do you stand out?

Gianna's Gem: The best event invitations don't promise networking—they promise an experience that’s engaging and offers a clear CTA (call to action).

This event led with a poker tournament, and the prize was worth playing for: two US Open tickets and VIP hospitality (valued at $3K). As one attendee shared with me during the cocktail hour, "That's what got my attention." Not another wine-and-cheese reception. Not another "please come network with us" ask. An actual, competitive, engaging activity with a prize that signals "we know you're successful, and we're offering something worthy of your time in an intimate setting where we’ll also feed and entertain you."

Poker is also a "birds of a feather" signal. When you invite executives to a poker tournament, you're not just offering entertainment—you're curating a room of people who share a common language, appreciate strategic thinking, and understand the thrill of calculated risk. It's instant bonding through shared values.

The psychology here is brilliant. Poker tournaments create what behavioral economists call "active participation"—you're not just showing up, you're invested. You're thinking. You're engaged. And most importantly? You're sitting next to someone for extended periods, which is how real relationships actually form. 

Layering Delight and elevating emotion strategically: The Magician Element

But here's where this event went from good to unforgettable: we brought in a magician. Not just any magician—a skilled performer who wove card tricks into the poker theme and created awe and delight before the tournament got started.  The laughter and delight that rang out in the air when he shocked and awed the most discerning and cerebral executives set the mood that this was going to be a memorable event of Executive caliber. PS - Dennis is my favorite magician in residence from The Battery and you can book him using a discount code for my Gems here.

Second, we had an AI-generated portrait station where attendees could get custom caricature drawings generated by a bot in real-time. This wasn't just entertainment; it was experiential. While guests waited for their portraits, they naturally networked and filmed the cute bots (and then shared on their social feeds). When they received their drawings, they immediately pulled out their phones to share on social media—tagging the event, tagging each other, creating organic buzz that extended far beyond the room.

Gianna's Gem: The best events create moments of unexpected delight that disrupt the "just another corporate dinner" narrative and elevate emotions which later translate to brand affinity as your brand is associated with positive emotions and experience.

Think about the emotion this creates. You're at a business event, but suddenly you're experiencing genuine wonder. That magician isn't just entertainment—he's a pattern interrupt. He's creating that "you had to be there" moment that makes attendees want to share the experience. It's story-telling-worthy without trying too hard. It's memorable without being gimmicky.

The tie-in to the poker theme shows intentionality. This isn't random entertainment; it's curated to enhance the narrative of the evening. Cards. Strategy. The element of surprise. It all coheres.

The Psychology of Premium Food & Drink

Now let's talk about what happened before and after the tournament during the 7-8pm and 10-11pm reception windows. This is where the strategy is in the details and execution. The menu was enticing and premium:

• Raw bar

• Grilled and carved tomahawk steaks, salmon

• Poke Bar

• High quality passed appetizers

• Premium wines, cocktails and ports

Gianna's Gem: Exceptional food and wine aren't luxuries at executive events—they're neurochemical strategies for building trust and closing deals.

Here's what most people miss: when we share exceptional food and drink, our brains release oxytocin—the bonding hormone. Cortisol drops. People feel like they’re being taken care of and feel gratitude. That executive who was skeptical about your pitch? They just shared a perfectly seared tomahawk steak and bourbon with you while discussing their favorite vacation spot. You're no longer vendor and client—you're two people who just had a memorable experience together.

The raw bar and premium wines signal something else crucial: "We value quality, and we value you." These choices say, "We're not cutting corners on this relationship."

And let's be honest—at a massive conference like re:Invent, where attendees are running between sessions and grabbing whatever they can, offering a genuinely excellent meal solves a real pain point. You're not just feeding them; you're rescuing them from another mediocre beer and pizza experience.

The Intimate Architecture of Poker Tables

Here's something I love about a poker tournament for Executive event design: poker tables force intimate conversation.

Unlike cocktail receptions where people drift and network superficially, poker creates what I call "enforced intimacy"—you're literally sitting shoulder to shoulder next to people for extended periods. But here's the magic: rather than feeling stuck at a dinner table next to people, you actually start to bond at these tables and get to know the other players in a more authentic (rather than forced) networking setting.

Gianna's Gem: The best business relationships aren't built in 30-second elevator pitches—they're built in 30-minute conversations where business happens to come up naturally.

While you're focused on your cards, conversations naturally spring up around your kids, your company challenges, your golf game, your thoughts on the keynote you just saw. The poker becomes the vehicle for the conversation in a subtle way.

The reception windows (7-8pm pre-tournament and 10-11pm post-tournament) were strategically set as well and intended to give our sales and leadership opportunities to circulate, make introductions, and capitalize on the goodwill created by the experience. People who just had fun together are far more receptive to business conversations and naturally start inquiring more about the products (people psychologically feel a need to repay positive gestures).

Giveaways That Keep Giving

The event didn't stop when guests left. Three smart takeaways ensured the evening had durability for our brand:

1. AI-generated caricature drawings - Every attendee left with a personalized piece of art. This wasn't just a standard giveaway; it became another interactie component of the experience that delighted people, generated social posting/videos of the cute AI drawing bots, and became a conversation starter that sits on someone's desk for months after the event, reminding them of the positive experience they had wth our brand.

2. Custom card decks - Branded but tasteful, these reinforce the poker theme while serving as a practical item people will actually use and see regularly (and over the years) as a reminder of our event, whether they’re used for playing card games or performing magic tricks!

3. The US Open tickets prize - This created social sharing opportunities throughout the event ("Who's winning?" "What's at stake?") and post-event as the winner celebrated their prize on social and via word of mouth.

4. We created a physical prize for the Poker Tournament winner (DM me for a photo of what this was!) so they could place it proudly on their desk and likely share about it on social and with many other people they encountered daily in meetings, etc.

Gianna's Gem: Great event swag isn't about randomly placing your logo on merchandise that will likely be chucked —it's about creating physical reminders of the emotional experience you created together.

These weren't random tchotchkes. Each item tied back to the experience and served as a memory anchor. Months from now, when that executive sees their caricature or shuffles those custom cards, they're not thinking about your product—they're remembering how you made them feel.

The ROI of Experiential Executive Events

Let's talk business impact. Events like these cost more than a standard dinner. The magician, the premium food, the prizes, the custom giveaways—it adds up. So why is it worth it?

Because you're not buying dinner—you're buying mindshare.

At a conference with 60,000+ attendees and hundreds of competing events, you created the one people actually attended and talked about / shared about afterwards. You created the one that felt exclusive without being exclusionary (we had different levels so everyone felt they could participate, and others who just wanted to watch as spectators which was also entertaining). You created real conversations, not forced networking.

And here's what research consistently shows: deals happen when relationships exist. Relationships happen when shared positive experiences create trust. Trust happens when people let their guard down. And people let their guard down when you create an environment that's genuinely enjoyable—not transactional.

Key Takeaways for Your Next Executive Event

If you're planning a high-stakes executive event, here's what this poker tournament teaches us:

1. Lead with the hook, not the ask

• Don't invite people to "network." Invite them to compete, experience, enjoy.

• Make the experience the story, not your company.

2. Layer your experience strategically

• Activity (poker tournament) = engagement and enforced conversation

• Surprise element (magician/AI photo bot) = delight and shareability

• Premium F&B = trust-building and pain point elimination

• Structured timing (pre/post reception) = sales opportunities

3. Design for the story they'll tell

• "We went to another vendor dinner" vs. "You won't believe the poker tournament they threw"

• Which story would you rather have attendees telling?

4. Create memory anchors

• Physical items (caricatures, card decks) that trigger positive recall

• Prizes that generate social proof and aspiration

• Moments (card tricks, winning hands) that become "you had to be there" stories

5. Solve real problems

• At a massive conference, great food solves the "I'm exhausted and haven't eaten well" problem

• At a week of networking, structured activity solves the "another awkward cocktail reception" problem and adds some play, delight and awe into the long week

• Memorable experiences solve the "how do we stand out" problem

The Bigger Picture

What I love most about this event is that it understood something fundamental: in an age where everyone's doing "immersive experiences" and "activations," sometimes the most innovative thing you can do is create genuine human connection.

Poker isn't new. Magic isn't new. Great food isn't new.

But combining them thoughtfully, with strategic timing, premium execution, and authentic hospitality? That creates something your competitors can't easily replicate—because replication requires understanding not just what you did, but why it worked.

Gianna's Gem: The best events aren't the ones with the biggest budgets—they're the ones where every dollar spent ladders up to a cohesive experience that makes people feel something.

This poker tournament didn't just feed executives and hope for the best. It created an emotional journey: anticipation (the invite), excitement (the competition), delight (the magic), connection (the intimate table conversations), satisfaction (the food and wine), and lasting impression (the takeaways).

That's not event planning. That's experience design. And in the world of high-stakes executive engagement, that's what separates the forgettable from the unforgettable.

In a world where AI can automate so much, the experiences we create—the moments of genuine connection, delight, and human warmth—become more valuable, not less.

So the next time you're planning an executive event, ask yourself: Am I designing an obligation or an experience? Am I offering another dinner or a story they'll want to tell?

The answer to that question might just determine whether your event gets forgotten by Tuesday or remembered for years.

What I'm Loving This Week: Monet

Speaking of revolutionizing the events industry, I'm thrilled to announce that I've joined an early stage but very hot event tech startup, monet.io as an advisor.

Here's what really blows my mind: Monet can generate entire showfloor layouts for conferences and expos—something that traditionally takes weeks of back-and-forth with venue teams, agencies, sponsors, and operations. The platform doesn't just create a generic floor plan; it uses intelligent algorithms to recommend optimal sponsor booth placements based on traffic flow, sponsor tier, and strategic visibility.

Think about what this means for event planners managing large-scale conferences: instead of manually juggling sponsor requirements, attendee flow, and venue constraints in CAD software or PowerPoint, Monet does the heavy lifting while you focus on the strategic decisions. It's like having an expert event designer and operations manager working 24/7 on your team.

For sponsors, this means better ROI—their booth placement isn't arbitrary, it's data-driven. For attendees, it means better navigation and experience. For planners, it means hours (sometimes days) of work condensed into minutes.

If you're managing complex events—especially in the enterprise space where showfloors, sponsor management, and multi-stakeholder coordination are involved—I encourage you to check out what the Monet team is building. They're not just creating software; they're creating space for event professionals to do what we do best: design experiences that matter. Drop me a line if you want an intro and a Gianna’s Gems VIP discount on their product.

Learn more at monet.io

Gianna Gaudini is an event strategist, advisor, and author of the Amazon bestselling book "The Art of Event Planning." She's held leadership roles at Google, AWS, SoftBank Vision Fund, and Airtable, creating unforgettable experiences that drive business results. For more insights on creating exceptional events, visit GiannaGaudini.com or connect with her on LinkedIn.

Interested in having your event or venue featured in Gianna's Gems? Reach out at gianna@gaudini.com

Gianna's Gem Sexy Property Spotlight: Sardinia Beckons at Forte Village Resort

Mediterranean Elegance Meets Self-Contained Paradise

I've been fortunate to celebrate milestone events and experiences at some of the world's most exceptional properties…Forte Village Resort in Southern Sardinia didn't just meet my high expectations for my husband Garrett's 50th birthday—it surpassed them in ways I didn't anticipate. This isn't just another luxury resort; it's a 116-acre self-contained Mediterranean island paradise where Italian sophistication, world-class wellness, dining and entertainment, and genuine hospitality create something truly extraordinary.

But first…a story: I learned in social psychology at UCSD that one should "never let a good crisis go to waste”. In fact, it’s been proven that when you can solve a customer’s issue (even if it’s your own fault), the customer will feel more favorably about your brand. That’s exactly what happened with my first experience at Forte Village. Imagine the stress when my husband and I arrived in Sardinia for his 50th where we were hosting other international couples, with NO LUGGAGE. That’s right - our checked bags didn’t make it to the island and we were unclear when we’d receive them. Not to mention, the drama delayed our arrival to the resort to 10pm so we were exhausted and concerned about how we’d manage the next day.

The GM of the resort, Marco, went above and beyond. He got on the phone and had the hotel’s shops opened for us (at 11 pm!) so we could buy workout clothes, swimsuits and toothbrushes, and had room service dinner delivered and waiting at our hotel room when we arrived. It was such a thoughtful gesture that it moved me to tears. That kind of kindness and above and beyond welcome when we were stressed and tired turned a nightmare into an experience that comforted me that all would be ok (and it was!)

Why Forte Village Is Unlike Anything Else

Let's address what makes this property genuinely unique apart from the exceptional customer service and hospitality: Forte Village offers eight hotels in different styles and at different price points, all on one sprawling property, giving you flexibility without sacrificing access to the resort's incredible amenities. Whether you choose the adults-only retreat at Villa del Parco & Spa, the beachfront elegance of Le Dune, or the family-friendly Bouganville, every guest can access the resort's 21 restaurants (up to 23 in peak season), numerous pools, pristine beach, and world-renowned Acquaforte Thalasso & Spa.

This is the beauty of Forte Village: you get all the benefits of exploring Sardinia's stunning coastline and rich culture, but in a beautifully self-contained environment where everything you need is at your fingertips. No car required. No worrying about dinner reservations across town. Just pure, uninterrupted indulgence which was perfect for hosting a group holiday…less time coordinating, less room for hiccups with transportation, and more time to bond and relax in the sun together.

The Hotels: Something for Everyone

Eight Hotels, One Seamless Experience

The genius of Forte Village's multi-hotel concept is that it allows different guests to curate their ideal experience while sharing access to exceptional facilities. Traveling with multi-generational family? Book the kids at Bouganville with its proximity to Leisureland and the waterpark, while grandparents enjoy the tranquility of Villa del Parco. Planning a corporate retreat with varying budgets? Mix and match hotels while everyone accesses the same caliber of dining and activities.

The adults-only Villa del Parco & Spa, a member of The Leading Hotels of the World, sits adjacent to the spectacular spa complex—perfect for couples or executives seeking serenity. Meanwhile, families gravitate toward the welcoming energy of Le Palme and Castello, where kids' facilities are just steps away. My husband and I loved Castello which had a patio overlooking the cerulean water, had a private adult-only pool just steps away from the water, and its own restaurant.

Planning a Milestone: My Husband's 50th Birthday

When it came time to celebrate Garrett's 50th, I wanted something that combined intimacy, spectacular setting, and flawless execution. I researched hosting his main dinner off property, and there was no other venue that came close to the beauty of Forte Village’s oceanfront views, so I was thrilled that they offered two Michelin-star pop-up oceanfront restaurants where I could customize everything from the menu to the decor and even a custom 5-0 Italian cheesecake.  I paired it with a professional photographer to get group and couples shots (who doesn’t want their family photo taken in this paradise?!) and a Jeffersonian Dinner format, and guests were literally moved to tears as we celebrated with a Red Italian moon (it’s unreal) and then dancing in the moonlight at a pop up disco overlooking the water. EPIC.

Working with the culinary team, we created a custom menu that told the story of Garrett's favorite flavors—from local Sardinian seafood to Italian classics reimagined with modern molecular gastronomy techniques. The setting was pure magic: a private table at the water's edge, the Mediterranean as our backdrop, the sound of waves providing the soundtrack to our evening.

But it was the details that elevated it from special to spectacular. The culinary team didn't just execute a menu; they created theater. Each course arrived with the chef's personal explanation of its inspiration, the sourcing of ingredients, and the technique behind it. The wine pairings showcased perfect Sardinian vintages I'd never encountered (and as a certified Court of Master Sommelier, that's saying something). The staff's attention to our preferences—and attention to every detail, and the whole restaurant our own…it was priceless.

Pro tip for event planners: This bespoke dining experience isn't just for personal celebrations. Forte Village's ability to create intimate, high-touch culinary moments makes it ideal for executive dinners, board retreats, or client cultivation events where you need to impress without trying too hard. It’s why dignitaries from around the world visit the property on a regular basis.

Culinary Excellence: 21 Restaurants, Endless Possibilities

With 21 restaurants on property (expanding to 23 during peak summer months), Forte Village has solved the age-old resort problem: dinner fatigue. You could spend three weeks here and never repeat a restaurant (although the Italian lunch was so amazing I went back to one restaurant three times).

The diversity is staggering: Start your morning with the breakfast buffet at Le Dune, grab lunch at the Fish Market with its impossibly fresh daily catch, experience Michelin-starred cuisine at Beachcomber by Heinz Beck, savor traditional Sardinian specialties at Bellavista and Belvedere, enjoy high protein Brazilian churrasco at the Ristorante Brasiliano (like a pro soccer team I spotted did), or indulge in Asian fusion flavors at one of their international concepts.

What impressed me most? Even the "casual" dining here is exceptional. The pizza at the resort's pizzeria rivals what you'd find in Naples. The poolside lunch options feature locally sourced ingredients prepared with care—this isn't your typical chlorine-scented burger situation. Even the gelato is insane. There’s a wine bar open in the center of the property that’s perfect for pre-dinner aperitifs and a gelato cart near the ocean for afternoon delights.

For event planners: The sheer variety means you can host multi-day programs without attendees experiencing restaurant fatigue, and dietary restrictions are handled with Italian grace rather than reluctance. Each restaurant features a different vibe and decor and the food and service at each was 10/10!

The Acquaforte Thalasso & Spa: A World-Class Wellness Sanctuary

Let's talk about what might be Forte Village's crown jewel: the Acquaforte Thalasso & Spa. This isn't your standard hotel spa with a few treatment rooms and a sauna. This is a medical-grade wellness destination that has revolutionized thalassotherapy.

The Revolutionary Six-Pool Thalassotherapy Circuit

The spa's signature experience is its six-pool thalassotherapy circuit, featuring pure Sardinian seawater drawn from 100 meters offshore at a depth of 10 meters. I only wish I had experienced it before my last day there so I could have planned a group experience. 

Here's what makes it extraordinary:

The first three pools operate at high temperatures with elevated saline concentrations—particularly rich in magnesium and sodium. The magnesium pool is so dense you literally float, creating a zero-gravity massage effect while the minerals work their anti-inflammatory magic on your muscles. The heat creates vasodilation, and combined with the high saline density, it increases metabolic exchanges through osmosis, providing powerful detoxification and drainage. You walk out of that pool feeling like your skin is smooth as silk and your muscles feel like butter!

The final three pools feature lower temperatures and reduced saline concentrations, completing the regenerative program by stabilizing mineral salt exchanges in your body. The cold plunge effect provides vasoconstriction, toning your entire body and leaving you feeling energized and renewed.

The entire circuit, developed 25 years ago by Dr. Angelo Cerina and his medical team, is unlike anything else in the world. It's not just relaxing—it's clinically effective for everything from muscle recovery to skin rejuvenation.

Beyond the Pools: A Complete Wellness Ecosystem

The 30 treatment rooms offer everything from traditional massages to cutting-edge aesthetic medicine treatments. The Ayurvedic Park, tucked in the most secluded corner of the gardens, provides yoga, Pilates, and authentic Ayurvedic massages using aromatic Indian oils and traditional techniques.

The new Arctic Sauna—an open-air, seafront sauna—provides a stunning wellness experience with ocean views. There's also a Turkish hammam, steam rooms, sensory showers, and a private spa area that can be reserved exclusively for families or small groups with its own four thalasso pools, sauna, hammam, and treatment spaces.

The Forte Lab: Where Wellness Meets Science

What sets Acquaforte apart from every other luxury spa? The Forte Lab—a state-of-the-art diagnostic center led by Dr. Cerina and Dr. Joanna Hakimova. Before recommending treatments, they conduct comprehensive health assessments, creating fully personalized programs based on your actual needs rather than generic spa menus.

This medical approach means athletes (and professional sports teams regularly train here) can work with physiotherapists, osteopaths, and chiropractors on performance optimization and injury recovery. Regular guests benefit from customized nutrition plans, targeted treatments, and fitness programs designed around their health data.

The Gym & Performance Center: Pro-Level Fitness

Speaking of athletes: the Performance Center is why so many professional sports teams choose Forte Village for training camps. This isn't a hotel gym with a few treadmills and dusty dumbbells. It's a two-story, 310-square-meter facility with cutting-edge equipment, personal training programs, and integration with the spa's thalassotherapy treatments for optimal recovery.

The Sports Academy programs are legendary—offering professional-level coaching in soccer, tennis, rugby, cycling, boxing, fencing, climbing, go-karting, and more. Parents, imagine your kids training with pro soccer coaches while you're getting a thalasso massage. That's the Forte Village magic.

The Pools: Multiple Options for Every Mood

Beyond the spa's therapeutic pools, Forte Village features numerous swimming pools scattered throughout the property—each with its own personality and purpose.

Whether you want an infinity pool overlooking the Mediterranean, a family pool with activities for kids, a quiet adult pool for uninterrupted reading, or the excitement of the Aquapark with its slides and water features, you'll find your perfect spot. The poolside service is impeccable, with spa water infused with citrus, plush loungers, and lunch service that's genuinely delicious.

The Beach: Private Paradise

The resort's pristine white sand beach stretches along the property with dedicated sections for different hotels. Sun loungers and parasols are included with your stay, and the beach staff provides the same attentive service you'll find poolside. The water is that impossible Mediterranean blue that looks Photoshopped until you're standing in it.

The beachfront walking and jogging path became part of my daily ritual—there's something restorative about starting your day with ocean views and the sound of waves, knowing that an exceptional breakfast and a day of possibilities await you back at the resort. And you could walk endlessly - in fact, I never made it to the end of the beach…which made exploring an adventure each day. We even made it to a few different off-property beach restaurants that were just a walk away from our resort. No car needed!

For Families: A Paradise for All Ages

While Garrett and I experienced Forte Village as a couples' retreat, I was struck by how brilliantly they've designed the property for families without compromising the adult experience.

Children's Wonderland is a miniature paradise with a Barbie House, Mario's Village, a vegetable garden, children's theater, science academy with hands-on experiments, and two monitored pools. The cinema and creative filmmaking adventures keep kids engaged and learning.

Leisureland caters to teenagers with bowling, go-karts, and evening discos—giving parents peace of mind that teens are entertained in a safe, supervised environment.

The Aquapark features multiple slides and water features that keep kids (and let's be honest, adults) entertained for hours.

Sports Academy programs allow children to train like pros in soccer, tennis, and other sports—creating memories and skills they'll carry for life. The soccer camp, in particular, is world-renowned, with professional coaching that would cost thousands at dedicated sports facilities.

Evening entertainment in Piazza Luisa brings families together with circus shows, musical performances, and family-friendly entertainment that's sophisticated enough for adults to enjoy.

The genius? All these family amenities are strategically located so that parents choosing the adults-only Villa del Parco never feel like they're at a kids' resort, while families at Bouganville have everything at their fingertips.

Location & Setting: The Best of Sardinia, Self-Contained

Forte Village is located in Santa Margherita di Pula on Sardinia's southern coast, about 48 kilometers from Cagliari Airport. The location offers the perfect balance: you're close enough to explore Sardinia's treasures—including the ancient Roman ruins at Nora just eight miles away—but you're never obligated to leave the resort's 116 acres of subtropical gardens and Mediterranean beachfront.

This is what I mean by "self-contained paradise": you have access to authentic Sardinian culture, cuisine, and natural beauty without the logistical headaches of navigating a foreign country, finding restaurants, or coordinating transportation for your group. Everything you need is here, executed at the highest level.

For corporate groups, this eliminates the risk of attendees getting lost, late, or distracted by outside options. For families, it means you can truly relax without planning every moment. For couples, it creates a cocooned romance where the rest of the world fades away.

Service: Italian Hospitality at Its Finest

Here's what separates good properties from great ones: service that feels genuine rather than scripted. Forte Village's staff embodies Italian hospitality—warm, attentive, knowledgeable, and genuinely invested in your experience.

They remember your name. They anticipate your preferences without you asking. When you return to your room after dinner, you'll find it's been turned down with care—fresh towels arranged, lights dimmed perfectly, perhaps a small treat on your pillow that actually makes you smile rather than roll your eyes.

The concierge team can arrange anything from private boat excursions to in-villa chef services to surprise celebrations. Nothing is too much trouble, and everything is handled with efficiency and grace.

For Event Planners: Why Forte Village of with Checking out

As someone who's planned events for Google, AWS, SoftBank Vision Fund, and other F500 companies, I'm always assessing properties through the lens of: "Could I host a successful corporate event here?"

Forte Village is exceptional for:

Executive Retreats & Board Meetings: The combination of privacy, luxury, and comprehensive amenities means executives can focus without distraction. The adults-only hotel options provide quiet spaces for strategic thinking, while the variety of restaurants allows for different meeting formats—from formal dining to casual beachside strategy sessions.

Incentive Travel: The range of hotels at different price points allows you to reward different performance tiers while keeping everyone on property. The activities and sports facilities create team building opportunities, and the spa provides the relaxation that makes incentive travel memorable.

Family-Friendly Corporate Events: This is rare—a property sophisticated enough for C-suite dinners that also accommodates families. Your executives can bring spouses and kids without worry, knowing everyone will be well cared for.

Multi-Day Conferences for International Groups: With 21+ restaurants, multiple pool options, extensive activities, and world-class spa facilities, you can keep attendees engaged and energized throughout a multi-day program. No one leaves early because they're bored. They were hosting an International Film Festival (we spotted White Lotus actors) while we were there.

Wellness-Focused Programs: If your company culture emphasizes wellness, Forte Village's medical-grade spa and fitness facilities allow you to walk the talk with substance rather than token yoga sessions.

Seasonal Considerations

The resort is now open 10 months a year (a significant expansion from the original 5-month season), with the spa's thalassotherapy pools covered from October through May to maintain warmth and comfort year-round.

Peak season (July-August) offers the full 23 restaurants and maximum entertainment options, but shoulder seasons provide a more intimate experience with milder weather and fewer families—ideal for couples or corporate groups.

Communication - my only concern through the year-long planning process was the delayed response time in planning Garrett’s birthday, but that was due to it being off-season and some of the pop-up restaurants details coming closer to summer. Knowing the Italian timeline and seasonality now, I don’t think I would worry as much in the future, especially having seen the flawless execution.

The Bottom Line

Forte Village Resort delivers something increasingly rare in luxury hospitality: a completely self-contained experience where every element—from dining to wellness to activities to service—operates at the highest level. You're not making trade-offs or compromises. You're not wishing the spa was better or the food was more diverse or the beach was prettier. Everything is exceptional.

For Garrett's 50th birthday, I wanted a property that could create a once-in-a-lifetime celebration without too much time wasted in transit and options for every preference. Forte Village not only met that brief—they exceeded it in ways that made me, a professional event planner with impossibly high standards, feel truly taken care of.

The property has earned its reputation as one of the world's leading resorts and its collection of World Travel Awards. It's been awarded the "Family First" award by Condé Nast Traveller, and multiple hotels within the resort are members of The Leading Hotels of the World. These aren't marketing claims—they're recognition of genuine excellence.

Would I return? I'm already planning our next visit, this time with my son Giacomo who’s dying to train with the pro soccer team!

Would I recommend it for your next event or personal getaway? Without hesitation. Whether you're planning an executive retreat, an incentive program, a milestone celebration, a family holiday, or a wellness-focused escape, Forte Village has the sophistication, facilities, and service to make it extraordinary. Just make sure to carry on (not check) your bags!

Rating: 10/10

For more information about Forte Village Resort and to be put in touch with their exceptional sales team, contact me for a direct introduction and to discuss how this property could be perfect for your next corporate event, social celebration, family holiday, or incentive program.

Want your property to be featured in Property Spotlight? We'd love to visit and feature your property - there are limited spaces left for 2026, inquire at gianna@gaudini.com.

Gianna Gaudini is an event strategist, advisor, and author of the Amazon bestselling book "The Art of Event Planning." She's held leadership roles at Google, AWS, SoftBank Vision Fund, and Airtable, creating unforgettable experiences that drive business results.

Vitamin G: The daily dose you can never have too much of

Hi there and Happy Thanksgiving week!

In the spirit of giving thanks, let’s talk about the science-backed superpower you're probably underusing.

I call it Vitamin G, and it's one of the few things in life you truly can't overdose on. Unlike supplements that need careful dosing or habits that require moderation, gratitude is the rare practice where more is always better (for those of you who know me, this is music to my ears!). The science backs up what ancient wisdom has always known: a consistent gratitude practice doesn't just make you feel good—it literally rewires your brain for success, health, and deeper connections.

My Daily Dosage of Vitamin G

Every night before dinner, my family takes turns sharing what we're grateful for. It's become our sacred ritual—a moment where phones are nonexistent, distractions fade, and we genuinely connect over the good in our lives. Some nights it's profound ("I'm grateful for having been born and getting to experience this world"- spoken by my 8 year old), other nights it's simple ("I'm grateful for Mom’s roast chicken"), but every night it matters.

My morning practice is equally non-negotiable. Before my feet hit the floor, while I'm still wrapped in the warmth of my bed, I say three things I'm grateful silently in my head, followed by a simple spoken "thank you!” as I jump out of bed. It's my way of setting the energetic tone for the day—choosing abundance over scarcity before the world makes any demands on me.

These bookend practices frame my days in gratitude, and I genuinely believe they're as essential to my wellbeing as exercise, sleep, or nutrition.

I use gratitude intermittently through the day too…in fact, I use a practice calling “popposites” where when a worry or negative thought creeps into my brain, I have trained my brain to "counter it” with a gratitude or even a “why is this happening FOR me, not TO me”?  

I’ve also implemented a complaint penalty in the house where if one of us is caught complaining (usually my son), we have to immediately follow it by something we’re grateful for.

I also make sure that every day, I ask myself “what have I done for someone else today” and “who have I sent a note of appreciation to today”? And make sure I make good on that daily. It makes me feel good, realize how much I have to give and how many people I have in my life to be grateful for, and it lifts others up as well - a win win, my favorite formula!

Finally, before bed, I write in my journal about what went well and what my intention for the next day is. Yes, I’d rather be sleeping or reading a book, but this practice really helps me reflect on my life every day and remember that no matter what stressors occurred, there were always an abundance of good moments to be grateful for and a fresh start the next morning.

These practices are simple, easy, free…but have had a profound effect on the quality of my life and of those around me.

What Happens in Your Brain When You Practice Gratitude

Here's where it gets fascinating: gratitude isn't just a feel-good emotion—it's a neurochemical event. When you genuinely feel grateful, your brain releases dopamine and serotonin, the same neurotransmitters targeted by antidepressants. You're essentially giving yourself a natural mood boost without a prescription.

But it goes deeper. Regular gratitude practice strengthens neural pathways in the prefrontal cortex, the area of your brain responsible for decision-making, emotional regulation, and cognitive function. Think of it as a workout for your brain's positivity muscles. The more you practice gratitude, the easier it becomes to notice and appreciate the good—even in challenging circumstances.

Research has also shown that gratitude reduces activity in the amygdala, your brain's threat-detection center. This means you become less reactive to stress and more resilient when life throws curveballs. You're literally training your brain to default to optimism instead of anxiety.

How Gratitude Transforms Your Health

The health benefits of gratitude extend far beyond brain chemistry. Studies have shown that people who maintain regular gratitude practices experience:

• Better sleep quality: When you fall asleep thinking about what went well instead of what went wrong, your nervous system calms, and sleep comes easier.

• Stronger immune function: Grateful people have higher levels of immunoglobulin A, an antibody that plays a crucial role in immune defense.

• Lower blood pressure and reduced inflammation: Gratitude activates the parasympathetic nervous system, which counters the stress response that causes inflammation and cardiovascular strain.

• Reduced symptoms of depression and anxiety: Gratitude shifts your focus from what's lacking to what's present, interrupting the negative thought loops that fuel mental health struggles.

When you're grateful for your body and your health, you're also more likely to make choices that honor them—eating well, moving regularly, and prioritizing rest. Gratitude creates a positive feedback loop where appreciation leads to better care, which leads to more to be grateful for.

Gratitude as a Manifestation Accelerator

Here's something I've experienced firsthand: gratitude is one of the most powerful manifestation tools available. When you elevate your mood through genuine appreciation for what you already have, you shift your energetic frequency. You move from a state of lack ("I don't have enough") to a state of abundance ("I have so much"), and that shift changes everything.

The universe—or whatever you believe in—responds to the energy you put out. When you're vibrating at the frequency of gratitude and abundance, you naturally attract more experiences, opportunities, and people that match that frequency. It's not magical thinking; it's energetic alignment.

When you're genuinely grateful for your current relationships, you show up as a better friend, partner, and colleague—which naturally deepens those connections. When you're grateful for your work, you bring more creativity and enthusiasm to it—which often leads to recognition and new opportunities. Gratitude doesn't just help you appreciate what you have; it multiplies it.

Beware of The Dark Side: What Happens When We're Ungrateful

The flip side is equally powerful—and far less pleasant. When you operate from a place of ingratitude, complaint, and focus on what's missing, you're essentially programming your brain for dissatisfaction. Your neural pathways strengthen around negativity, making it easier to spot problems and harder to recognize blessings.

Chronic ingratitude is associated with:

• Higher levels of stress hormones: Your body stays in fight-or-flight mode, which suppresses immune function and accelerates aging.

• Weaker relationships: People don't enjoy being around those who constantly complain or take things for granted. Ingratitude erodes connection.

• Missed opportunities: When you're focused on what's wrong, you become blind to what's right—including opportunities sitting right in front of you.

• A scarcity mindset: Ingratitude trains your brain to see the world through a lens of "not enough," which becomes a self-fulfilling prophecy.

The cost of ingratitude isn't just emotional—it's physical, relational, and professional. It keeps you stuck in patterns that repel the very things you're hoping to attract.

Why Gratitude Is the Exception to Every Rule

We're told that balance is key. Too much of anything—even good things—can become problematic. Except gratitude. Gratitude is the rare exception where excess is impossible. You can't be too grateful. There's no upper limit on appreciation.

The more grateful you become, the richer your life feels—not because your circumstances necessarily change, but because your perception does. And perception is reality. Two people can live the same life and have wildly different experiences based solely on whether they've cultivated gratitude or complaint.

Your Vitamin G Prescription

If you're not already practicing gratitude daily, consider this your prescription for Vitamin G:

• Start small: Three things before you get out of bed. Three things before dinner. That's it.

• Be specific: Instead of "I'm grateful for my family," try "I'm grateful for the way my son loves my terrible jokes and the way her laugh makes me light up"

• Feel it and share it: Don't just list things. Pause and actually feel the warmth of appreciation. That's where the brain chemistry shift happens. Bonus if you then share that thought with whoever may have ignited it. You’ll light up their day in the process.

• Stay consistent: Like any practice, the benefits compound. A week won't change your life, but a year will transform it.

Gianna’s Gem: Gratitude isn't just a nice idea or a fluffy self-help concept. It's a scientifically validated practice that changes your brain, improves your health, strengthens your relationships, and helps you manifest more of what you truly want. It's medicine, magic, and momentum all wrapped into one simple practice.

And the best part? It costs nothing, requires no equipment, can be done at any time, and you can start right now.

So here's my challenge: What are three things you're grateful for in this very moment? Say them out loud. Feel them. And then watch what happens when you make this a daily, non-negotiable practice.

And to all of you Gem readers, thanks for taking the time to read and share my Gems. Thanks for your feedback, and direct notes when one of them resonates with you. Your genuine engagement is what keeps me writing week after week and I am grateful for each of you. 

Drop me a note about what you’re grateful for and I’ll send you one back! Let’s get in the holiday spirit of giving together.

What I'm Loving This Week:

And for all my favorite vendors, partners and products, visit: https://www.giannagaudini.com/gianna-recommends

Short and sweet this week - Here are my two favorite podcasts that give me a spark of gratitude when I need a mental jump start:

• The Mel Robbins Podcast

• Feel Better, Live More Podcast

Gianna Gaudini is an event strategist, advisor, and author of the Amazon bestselling book "The Art of Event Planning." She's held leadership roles at Google, AWS, SoftBank Vision Fund, and Airtable, creating unforgettable experiences that drive business results.

GIANNA'S GEM: GIANNA'S GEM: Why Smart Event Leaders Never Source Venues Alone

Hi there,

As you read last week, finding the right venue can be more strategic than one might think for events. As I’m thinking about the coming year and kicking off strategic planning with my clients, Third Party Event Contracting and Venue sourcing are top of mind! Let’s break down how to make your venue search more time and cost efficient, effective, and strategic so you can spend more time on the things you love.

Now…Here's what separates sophisticated event leaders from overwhelmed ones: they understand that venue sourcing isn't a task to muscle through on your own—it's a strategic opportunity that demands the right partner at the right time. Whether you're evaluating 15 cities for a leadership summit or negotiating complex event meeting space for a multi-day conference, how you source determines not just what you pay, and what contract terms you secure, but what you're able to create.

The most successful planners I know approach venue sourcing like master architects approach construction: they know when to leverage technology for efficiency and when human expertise becomes non-negotiable. Let me break down why going it alone costs you more than just time—and how the right sourcing strategy actually costs you nothing.

Your Strategic Partner Is Your Secret Weapon for Budget Optimization and Seamless Execution. 

When you try to source venues directly without a strategic intermediary, you're leaving money on the table in ways that compound quickly:

You're paying retail rates. Hotels price differently based on who's asking. A planner calling directly gets standard rates. An experienced intermediary with established hotel relationships and volume leverage gets preferential pricing that can mean 15-30% savings on your total budget.

You're missing negotiable concessions. Waived resort fees, complimentary meeting space, food and beverage minimums converted to cover room rental, early check-in for VIPs, upgraded suites, complimentary site visits—these aren't advertised perks. They're negotiated wins that require knowing what's possible, what's standard, and what language unlocks them. And often, the relationships involved matter when these concessions are requested.

You're absorbing hidden time costs. Every hour you spend comparing proposals, chasing down availability, clarifying contract terms, and managing revisions is an hour you're not spending on the strategic work that actually moves your event forward. 

You're navigating without market intelligence. Which properties over-promise and under-deliver? Which sales teams are responsive versus those that ghost after signing? Which venues have hidden costs that appear only in final invoices? Intermediaries carry this intelligence—you're starting from scratch every time. Many of these intermediaries have site visited the properties or helped other clients with events and have insights that will prove golden when it comes to decision and execution time.

The Real Estate Agent Model: Premium Service That Costs You Nothing

Here's what transforms sourcing from expense to advantage: like real estate agents, professional venue intermediaries are paid commission by the hotel, not by you. The hotel has already budgeted for this commission as a standard cost of doing business—it's baked into their sales structure whether you use an intermediary or not.

When you work with an intermediary (like my sourcing partners and I) you get:

• Preferential rates we negotiate through our relationships and volume

• VIP treatment and concessions that aren't available to direct bookers

• Expert guidance through complex venue vetting and contract negotiation

• Complimentary site visit coordination and on-property support

• Protection and advocacy if issues arise before or during your event

The hotel pays our commission from their existing budget. Your rate doesn't increase—in fact, it typically decreases because of the leverage we bring. This isn't an added fee; it's a standard industry practice that works in your favor when you know how to use it.

Think of it this way: would you buy a house without a real estate agent simply because "it's free to contact the seller directly"? Of course not—you'd miss critical negotiation opportunities, market insights, and protective advocacy. The same logic applies to venue sourcing, where the financial stakes are often just as significant.

When to Use AI Platforms: The Power of Exploratory Efficiency

Not every sourcing scenario demands a human intermediary—and knowing when to leverage technology is part of strategic sophistication. This is where AI-powered platforms like BoomPop, become invaluable (p.s. check our Gianna Recommends section below for more on why they are my fave online venue/event planning platform).

I’m prud to say I’m an advisor to BoomPop because they've solved a specific sourcing pain point brilliantly: they're perfect for smaller, less complex events where speed and efficiency matter more than intricate negotiation. That’s why sometimes I recommend an intermediary human planner to my clients, and other times I recommend BoomPop. No need to compete here - below is a breakdown on when to use AI and when to go with a human touch:

Use an ai platform for sourcing like BoomPop when:

You're in exploratory mode. Comparing pricing and availability across multiple regions or cities to determine feasibility? BoomPop's AI can surface options across geographies instantly, giving you the market intelligence you need to make strategic location decisions without spending days chasing down quotes.

Your event is straightforward. A one-day offsite with a single meeting space, AV, and standard F&B? This is BoomPop's sweet spot. Their platform streamlines sourcing for events that don't require complex breakout configurations, multiple function spaces, or extensive customization.

You don't need (or don't have time for) site visits. For secondary events, recurring team meetings, or situations where you're familiar with the market and just need efficient booking, BoomPop removes friction and saves you valuable planning hours.

Budget and time efficiency are top priorities. BoomPop can save you both money and coordination time for straightforward events, giving you a clear comparison of options without the back-and-forth of traditional sourcing.

The platform works beautifully as your first pass for exploratory research or your complete solution for simpler events. It's smart technology doing what technology does best: making straightforward processes faster and more transparent.

When Humans Become Non-Negotiable: Complex Events Demand Expert Partners

But here's where the equation changes: as your event complexity increases, human expertise shifts from "nice to have" to "essential for success." This is where my partner and I step in—and where the return on working with experienced intermediaries becomes exponential.

You need a human intermediary when:

You require significant concessions. Waiving meeting space rental fees, converting F&B spend to cover room costs, eliminating resort fees, securing complimentary suite upgrades—these aren't checkbox requests. They require relationship capital, market knowledge, and negotiation finesse that only comes from years of partnership with properties. We know which properties have flexibility, which concessions are realistic, and how to structure requests so hotels say yes.

Your venue needs are complex. Multiple breakout rooms, varied function space configurations, intricate AV requirements, phased arrivals, VIP accommodations, welcome receptions, closing dinners—when your event has layers, you need someone who can vet venue capabilities thoroughly and ensure operational feasibility before you commit.

VIP treatment matters. Site visits with decision-makers require white-glove coordination. Key stakeholder accommodations need to be flawless. Leadership expects seamless experiences. When reputation is on the line, you need an intermediary who commands respect at properties and ensures your group receives priority treatment.

You're navigating high-stakes negotiations. Contract terms, attrition clauses, cancellation policies, force majeure language—these aren't boilerplate details. They're risk management tools that protect your budget and your organization. We negotiate these terms as advocates for you, not as neutral parties hoping for a quick close.

You need a strategic advisor, not just a booking agent. Which venue aligns with your event objectives? How do you evaluate trade-offs between location, cost, and experience? What hidden operational challenges should you anticipate? These aren't transactional questions—they're strategic ones that benefit from seasoned perspective.

The Strategic Sourcing Decision Tree

Here's how sophisticated event leaders think about sourcing partners:

For exploratory research planning simple offsites and creating event websites/reg all in one platform → BoomPop
👉 Fast, efficient, budget-friendly, perfect for straightforward needs and executing a straightforward platform all in one

For complex, high-stakes, or VIP events → Human intermediaries (like us)
👉 Negotiation power, concession expertise, relationship capital, strategic guidance

For multi-phase programs → Hybrid approach
👉 Use BoomPop to explore options and narrow the field, then bring in human expertise to negotiate final terms and manage complex logistics

The common thread? Never source alone when partnership creates measurable advantage. And since that partnership costs you nothing—just like a real estate agent—the question isn't whether you can afford an intermediary. It's whether you can afford not to have one.

What This Means for Your Next Event

Every venue decision is actually three decisions in one:

1. Where should we host this event? (Market selection)

2. Which property best serves our objectives? (Venue evaluation)

3. How do we optimize budget while maximizing experience? (Negotiation strategy and relationship)

The right sourcing partner—whether AI platform or human intermediary—transforms these from overwhelming variables into strategic advantages. You gain market intelligence, preferential pricing, expert negotiation, and time back to focus on what actually makes your event successful: the experience you're creating for attendees.

The most successful events don't just happen—they're sourced strategically, negotiated expertly, and executed with the kind of partnership that makes complexity look effortless.

Questions about this? Book time here: 👉 intro.co/giannagaudini

Take my venue negotiation Master Class: 👉https://www.giannagaudini.com/learn-from-me

Gianna Gaudini is an event strategist, advisor, and author of the Amazon bestselling book "The Art of Event Planning." She's held leadership roles at Google, AWS, SoftBank Vision Fund, and Airtable, creating unforgettable experiences that drive business results.

What I’m Loving This Week: And for all my favorite vendors, partners and products, visit: https://www.giannagaudini.com/gianna-recommends

Better Events Podcast Curious about what it really takes to succeed in the world of corporate events? I had the pleasure of chatting with industry peers and leaders, Logan Clements and Mary Davidson on their Better Events Podcast to discuss:

• How to design with intention.

• Attendee journey frameworks

• Common gaps hotels overlook when serving planners

• Career shifts for those looking to level up

• What sets corporate events apart and how to break into the space

  Whether you’re a nonprofit pro or an event planner eyeing corporate gigs, have a listen for practical advice and behind-the-scenes insights from my career.
  
  Listen on Spotify: https://lnkd.in/gKqYTpRN or
  Apple Podcast: https://lnkd.in/gac2Qzhr
  
  Psst - listeners also can get 20% off my masterclass with the code: GiannaVIP applied at checkout. https://lnkd.in/g7dby54r

Gianna Gaudini is an event strategist, advisor, and author of the Amazon bestselling book "The Art of Event Planning." She's held leadership roles at Google, AWS, SoftBank Vision Fund, and Airtable, creating unforgettable experiences that drive business results.

GIANNA'S GEM: How We Pulled Off a User Conference in Brazil with 60 Days sans Site Visit

Why the Best Events Aren't Built on Perfect Plans—They're Built on Trust and Team

Here's a story about what happens when you cancel a user conference, get acquired by a company, and then decide to plan a last-minute event in said company’s first market, Brazil, with barely two months of runway. Spoiler: it taught me more about what truly matters in event planning than a decade of perfectly executed programs ever could.

The Challenge That Changed Everything

Picture this: Windsurf gets acquired by Cognition AI. We cancel Windsurf's planned user conference slated for San Francisco, November 2025. Then, in a plot twist worthy of a telenovela, we decide to host a user conference in São Paulo with a planning timeline so compressed it would make even seasoned planners break out in hives (not that I did, but may have sprung a few gray hairs along the way). Two months. In Brazil. A country we'd never worked in before that takes no less than two days of plane travel (each way) from San Francisco.

The math was brutal: as flights take two days each way, a traditional site visit would consume a full week of our already impossible timeline. We had to launch registration immediately, which meant committing to a venue we'd never physically seen and locking it in within a week of kicking off a search (!). Every event planner reading this just felt their stomach drop—I know, because mine did too.

Why This Story Matters: The Success Formula Nobody Talks About

We pulled it off. Not just pulled it off—we exceeded our attendance goals, delivered an experience that had attendees showing up in custom Cognition-branded polo jerseys they'd competed for against Devin in a math game activation onsite, and created the most engaged user conference audience I've seen in my entire career. One attendee even brought his wife to teach her about AI agents. When was the last time that happened at your conference?

But here's what made it work, and it wasn't perfect planning or unlimited budgets or even divine intervention (though I'll admit to some heavy manifesting). It was four things that matter more than any venue or vendor contract:

• A United Team

• Unwavering Positive Attitude

• Seamless Collaboration

• A Trusted Agency Partner

Let me break down why these four elements transformed what could have been a disaster into one of the most memorable events I’ve planned recently:

The Power of Partnership: Why a Decade of Trust Made the Impossible Possible

I've worked with my production agency for over a decade (message me if you need an intro!). That relationship became the bedrock of this entire production. When we couldn't do a site visit, they activated their local agency partner in São Paulo—boots on the ground who knew the market, spoke the language, and understood the cultural nuances we couldn't possibly grasp from California.

But here's the critical learning: even trusted partners can't replace your own eyes on complex venues. We thought we had it figured out remotely. We booked what looked like a perfect historic venue—the Jockey Society—with a second floor perfect for an executive track. Then one of our team members traveled to Brazil for work a month before the event and discovered that second floor wasn't up to our standards.

Crisis? No. This is where trust and collaboration turn problems into solutions. We pivoted fast—launched a new venue search, moved the executive track to a different venue and different day. Did it create extra work? Absolutely. But our agency partnership and team unity meant we could adapt without panic. And pivot we did! Within just a few days, we’d locked in the Rosewood on an even more optimal date (day before F1) and had a contract signed in less than a week before someone else could swoop in and challenge it.

Learning #1: Build relationships with agencies, and any partners before you need them. 

When you're planning an event in an unfamiliar market with an impossible timeline, decade-long partnerships become your insurance policy. I also had my favorite photographer I’ve worked with for close to two decades onsite. I didn’t have to micromanage him - every time I wanted a shot captured, he’d already taken it. That’s the power of working with trusted team members and building relationships that last decades and through many companies and clients. You learn each other's preferences and can start working even more seamlessly anticipating each other's needs.

The Brazil Reality Check: What They Don't Tell You in Planning Guides

Let's talk about what working in Brazil actually means for event planners:

The Response Time Reality

Brazilians operate on a different timeline. Vendor responses that take hours in the US can take days in Brazil. There's a language barrier, yes, but there's also a cultural approach to efficiency and quality standards that differs from what we're accustomed to. This isn't good or bad—it's just different, and you need to plan for it. I didn’t get our menus for the event until the week prior, but I relaxed and trusted that this was normal and low and behold, food/beverage was one of the highest rated aspects of the experience.

The Buffer Principle

We built substantial buffer time into every deadline, and we needed every minute of it. For two days straight, we worked around the clock—literally overnight shifts—to deliver the exceptional experience we'd promised. Would I recommend working 48 hours straight? No. But I would recommend building in twice the buffer time you think you need when working internationally. Not to mention, Government shutdown in the US caused half of our team’s flights (including my own) to be severely delayed or canceled, so definitely leave yourself and speakers buffer as well. We had to rejigger a few speakers and staff members as a result, but luckily it still worked out seamlessly.

The Load-In Reality

Load-in in Brazil requires significantly more time than comparable US events. The infrastructure, processes, and logistics simply move differently. Budget extra time, extra hands, and extra patience.

Learning #2: International events require international-sized buffers. Triple your timeline estimates. Double your team. And accept that "normal" doesn't translate across borders.

Why Unique Venues and Exceptional Food Still Matter—Maybe More Than Ever

Despite the compressed timeline and logistical challenges, we didn't compromise on two things: a unique and venue that paid homage to local culture, and food quality. And these small details matter.

The Venue Choice

We chose the Jockey Society—historic, distinctive, and completely unlike any convention center or hotel ballroom. Open-air terraces overlooked the horse track with sweeping views of São Paulo - it’s cool and classy (like our Cognition brand!). During keynotes and meals, attendees could step outside, feel the breeze, and remember they were in this beautiful, vibrant city. The venue wasn't just a backdrop—it was part of the experience.

The Food Philosophy

We curated a diverse, healthy menu that honored local favorites: great wines, caipirinhas, fresh coconuts you could drink from straws, and authentic Brazilian cuisine alongside international options. We treated our attendees like royalty, and they noticed and were so happy, we had virtually no attrition.

Learning #3: People remember how you made them feel, and nothing makes people feel valued like exceptional food and hospitality or a friendly greeting in a memorable setting. Don't cut corners here, even when timelines and budgets are tight. We had translation and the most exceptionally talented (and might I say gorgeous) brand ambassadors supporting the experience onsite. They truly went above and beyond and having staff that actually cares and is helpful and informative is a major signal of hospitality and also of how your company treats its customers and community.

The Audience That Changed My Perspective on Engagement

Here's what stunned me most: the Brazilian audience repaid our investment with the highest level of engagement I've ever witnessed at a user conference.

Minimal attrition throughout the entire day—from morning keynotes through afternoon breakouts, hands-on labs, demos, and evening networking. Every seat filled in the keynotes. Every breakout full. People actually showed up to absorb the experience, not just check the boxes, or grab the swag and part of the session and jet.

In the US, we're accustomed to networking-focused conferences where learning sometimes takes a back seat to deal-making and socializing. In Brazil, attendees came to learn. They wanted to understand our products, see real use cases, test features hands-on. They asked questions. They stayed for every session. They wore those Cognition jerseys with genuine pride, not ironic detachment. They did our “man on the street” video interviews, stood and kindly practiced their English when I asked them what we could do better (see my blog on why I love feedback), and one of them even asked if I was going to be sending out an event survey!

Learning #4: Different markets have different motivations. Understanding what your audience truly values—and delivering on that—creates engagement that no marketing budget can buy.

The Real Lessons: What Two Months Leading up to in Brazil Taught Me About What Matters

After a decade of planning events, here's what this compressed, chaotic, completely imperfect Brazil conference planning sprint clarified for me:

Trust Beats Timelines: A trusted agency partner with local expertise is worth more than a perfect project plan. When things go sideways (and they will), relationships are what save you.

Team Unity Is Your Superpower: A collaborative team that can pivot gracefully when the unexpected happens will outperform a larger team with perfect processes every time. Our team stayed positive, adapted constantly, and supported each other through two days of round-the-clock work—that attitude made everything possible, and might I say FUN?

Cultural Intelligence Trumps Assumptions: What works in San Francisco or New York doesn't automatically translate to São Paulo. Respect the local market, work with people who understand it, and be humble enough to learn from what surprises you.

Excellence Is Universal: Despite language barriers and cultural differences, people everywhere recognize and appreciate when you've invested in creating an exceptional experience. The food, the venue, the care we took—it all communicated respect, and our attendees responded with enthusiasm and engagement.

Buffer Time Is Event Insurance: When working internationally, especially in markets with different operational rhythms, build in buffer time you think is excessive. Then add more. You'll use it, and you'll be grateful you have it.

The Bottom Line: What Actually Delivers Unforgettable Events

Perfect planning is overrated. Perfect partnerships are priceless. You can have the most detailed project plan in the world, but if you don't have a team that trusts each other, maintains positive attitudes under pressure, and can collaborate through chaos, your event will suffer. And if you don't have agency partners who know you, understand your standards, and have local expertise you can rely on, you're flying blind.

The Brazil conference succeeded not because we had more time or resources (we had less of both), but because we had the right people in the right relationships approaching challenges with the right mindset - which was, we would succeed (if humbly) at all costs with determination and grit and a bit of humor and levity too.

For Planners Considering International Events:

• Build agency partnerships before you need them

• Invest in local expertise—you can't Google (Or Claude/GPT) your way through cultural nuances

• Budget significantly more time and expense for travel and logistics

• Don't compromise on venue uniqueness and food quality—they're worth the investment and try to focus on what’s important locally even if it’s different from what you’re used to

• Understand that your audience's motivations may differ from your domestic expectations

• Assemble a team that values collaboration and maintains positivity under pressure

• Accept that some things won't go as planned, and that's okay—flexibility is a feature, not a bug

The Brazil Bottom Line:

Would I do it again with two months' notice? Honestly? Probably not—the overnight shifts and stress took years off my life. But would I encourage planners to take calculated risks on international events with the right team and partners? Absolutely.

Because sometimes the events that push you furthest outside your comfort zone teach you the most valuable lessons. And sometimes—when you have trust, team unity, and a little bit of samba in your soul—the impossible becomes not just possible, but extraordinary.

Ready to discuss how the right partnerships and team can transform your next event from logistically challenging to genuinely unforgettable? Always happy to chat. 

What international event challenges have pushed you to grow as a planner? I'd love to hear your stories—drop me a note and let's compare notes on what we've learned in the field.

Book me here 👉 intro.co/giannagaudini

Let me guide your team 👉https://www.giannagaudini.com/learn-from-me

Gianna Gaudini is an event strategist, advisor, and author of the Amazon bestselling book "The Art of Event Planning." She's held leadership roles at Google, AWS, SoftBank Vision Fund, and Airtable, creating unforgettable experiences that drive business results.

Gianna’s Gem: Stop Running Events. Start Building A Portfolio That Moves The Needle.

Hi there,

If you're reading this in Q4, you're in the perfect position to get ahead of the curve. While most event teams are scrambling to close out this year's calendar and reactively filling next year's dates, the truly strategic organizations are using this window to step back and build an intentional portfolio for the year ahead. 

This is exactly why Q4 is my favorite time to work with clients—there's still time to influence budgets, challenge assumptions, and architect a portfolio that's tied to business priorities before you're locked into legacy commitments and resourcing pressures. The difference between organizations that plan their portfolios in Q4 versus those that piece them together in Q1? About six months of strategic advantage, clearer ROI stories, better sponsorship opportunities and pricing, and the confidence that comes from knowing every event on your calendar has a defensible reason for existing. Let's talk about why that matters and how to make it happen

The Business of Events vs. The Events Business: Why Strategic Portfolio Planning Is Your Competitive Edge

Here's something that I’m thinking a lot about lately: the difference between just running events and strategically deploying a portfolio of experiences that moves the business needle. After years of leading events at Google, Airtable, AWS, and now consulting with AI, VC and tech companies of all sizes, I've seen too many organizations treat their event calendar like a random collection of activities rather than what it should be—an integrated, purposeful channel designed to guide audiences through every stage of their relationship with your brand.

Let me tell you why this matters more than ever, and how to get it right.

The Fundamental Shift: Speaking Business Language, Not Just Event Language

Most event teams are stuck in what I call "the events business"—focused on logistics, budgets, task lists, and execution. Yes, those things matter. But they're table stakes. The transformational leap happens when you shift to "the business of events," where strategy leads, outcomes drive decisions, and every single experience is purposefully designed to achieve specific business results.

This isn't semantic wordplay. It's the difference between being seen as a cost center and being recognized as a revenue and relationship driver. When you speak in business language—pipeline acceleration, customer lifetime value, market penetration, brand equity—now you’re driving real outcomes for your company, not just executing someone else's vision. I’ll never forget at my very first agency role, my CEO, Dave Mana, told me “Never be an order taker”. 22 years later, I have never forgotten that and help my clients and agencies also think more strategically rather than tactically.

Your Event Portfolio Is Not Just A Calendar—It's An Integrated Ecosystem

Let’s clear up a misconception: An event portfolio isn't a calendar of things happening. It's an integrated series of events, specifically selected and engineered to motivate audiences to act at each stage of their relationship with your company.

Think about that. Every event should have a strategic reason for existing based on where your audience is in their journey with you. The customer journey has fundamentally changed, and we're now responsible for the entire lifecycle—pre-sale and post-sale, acquisition through expansion, awareness through advocacy.

Your flagship customer conference? It's phenomenal for deepening relationships with existing customers, building community, and driving adoption. But it's actually one of the least effective ways to reach new prospects. That reality should fundamentally shape how you allocate resources, when you plan hosted conferences during your sales cycle and the split between your brand and business goals and how you’ll achieve them with each type of events.

Regional roadshows? They're your secret weapon for prospect acquisition. Go to where your customers and prospects are instead of expecting them to travel to you.

Third-party industry conferences? Fish where the big fish are. They’re powerful for brand awareness, thought leadership, meeting new customers and nurturing your executive prospects and also  reassuring existing customers that you're still relevant in the market. Plus, there’s an opportunity cost of NOT showing up to these when your competitors are there in a big way.

The Portfolio Planning Process: Three Strategic Steps

After conducting countless portfolio assessments with different size organizations, I've refined this into a systematic approach that actually works. To distill it down into a high level overview:

Step 1: Current State Assessment—Know Where You Stand and What Else is Happening in the World

This is where brutal honesty meets strategic opportunity. You need two critical inputs:

The Macro Environment: What are the industry trends? What are competitors doing with their event strategies—where are they exhibiting and at what level? What's their hosted event approach? What geographical and event marketing trends are shaping the landscape?

The Internal Assessment: Your current event strategy, goals, and actual results. The reality of your portfolio by event type and customer journey stage. Your spend distribution between owned and third-party events, and within sponsorships, your ratio of booth investment to activation investment.

The intersection point between these two assessments is where your event strategy should be built. Complete an honest portfolio assessment for your current mix. Are you too heavily invested in one area? How does your current distribution compare to your overall marketing objectives?

This moment of clarity is gold. I've watched organizations realize they're spending 70% of their budget on customer-focused events while their biggest business challenge is new logo acquisition. That's a strategic misalignment that no amount of execution excellence can overcome.

Step 2: Develop Clear Portfolio Objectives—Connect Events To Business Strategy

This is where you get rigorous about prioritization and allocation. The key question isn't "What events should we do?" It's "Given our business priorities, where should we concentrate our investment?"

Pick your priorities. Choose two primary dimensions from: Product, Objective, Industry, Audience Type, Geography, or Department. You cannot be all things to all people. The companies that try to evenly distribute their event investment across all dimensions end up creating mediocre impact everywhere instead of market-moving momentum somewhere specific.

Ask yourself the hard questions (or have someone like me guide you through them):

• What's the right balance of objectives? (Awareness vs. lead generation vs. pipeline acceleration vs. customer adoption vs. brand awareness, vs. loyalty and advocacy)

• Who are our priority audiences?

• What are our priority industries and geographies?

• Which press and/or analysts matter most? Which partners and competitors?

• Which products or solutions are most important right now?

• What about pure brand plays?

• What other marketing campaigns are we planning for the year that events can feed into?

Once you have clarity on prioritization, establish your recommended distribution. I typically see effective portfolios allocating investment between owned and third-party events based on their acquisition vs. retention goals, then layering in spend by marketing objective to ensure balance. 

Gianna’s Gem: A general rule of thumb is that earlier stage companies typically spend 60% of their budget on third party hosted events and 40% on owned events, whereas more mature companies switch to 60% budget spend on owned events vs. 40% spend on third party events.

Step 3: Select Appropriate Events—Format Matters More Than You Think

Now comes the tactical execution of your strategy. Three critical steps here:

Select the correct event formats based on what you're trying to achieve. Roadshows for prospect acquisition. Customer conferences for community building and expansion. Third-party conferences for awareness and ecosystem alignment. Digital events or field marketing training days for scalable education.

Invest time and budget in activating accordingly. A strategic portfolio with poor execution is just an expensive plan. Your activation approach should be as thoughtfully designed as your strategy.

Establish consistent evaluation criteria so you're comparing events against objective standards rather than gut feelings or political pressure. Every event should be measured against the same framework aligned to your portfolio objectives. 

Gianna’s Gem: There is NO BAD DATA, so no matter what, measure what happens at your events and you will walk away learning something - marketing gold!

Why This Matters: The Value Proposition of Strategic Portfolio Planning

When you approach your event program as a strategic portfolio rather than a collection of activities, everything changes:

• Your investment decisions become defensible because they're tied to business priorities

• Your team can communicate impact in language executives actually care about

• You can identify gaps and redundancies that are draining resources

• You create a framework for saying no to events that don't serve your strategy

• You shift from reactive to proactive, from tactical to strategic, from cost center to growth driver

The organizations I work with that embrace portfolio planning don't just run better events—they fundamentally transform how their companies view and value the event function. They earn seats at the strategy table because they speak strategy language and deliver measurable business outcomes.

The Bottom Line: Strategy + Execution = Sustainable Event Excellence

Strategic portfolio planning isn't about making your event calendar more complex. It's about making it more intentional and repeatable. It's about having the clarity and conviction to invest heavily in the experiences that will genuinely move your business forward, and the discipline to divest from those that won't and optimize along the way based on what you learn.

This is the work that separates good event programs from truly exceptional ones. This is how you build sustainable excellence rather than scrambling event to event, quarter to quarter, wondering if your events are really achieving the results you desire and are worth the investment.

Some strategies are worth the investment in getting right. This is one of them.

What I'm Loving This Week: And for all my favorite vendors, partners and products, visit: https://www.giannagaudini.com/gianna-recommends

The Inner Game of Tennis by W. Timothy Gallwey

I love playing tennis… but that’s not what drew me to this book. The Inner Game of Tennis revolutionized my understanding of performance under pressure, and it's become one of the most influential books in my approach to both events and strategic planning. Gallwey's central insight is that your biggest opponent isn't external—it's the interference you create in your own mind.

He introduces the concept of Self 1 (the conscious, telling self) and Self 2 (the unconscious, doing self). Self 1 is the voice that judges, criticizes, tries to control every detail, and creates performance anxiety. Self 2 is your natural ability, trained reflexes, and intuitive capacity to execute at a high level when you get out of your own way.

Why I loved it: This framework completely transformed how I approach high-stakes planning and execution. The best event strategists I know have learned to quiet Self 1's anxiety and trust their trained judgment. They've done the work (the portfolio assessment, the stakeholder interviews, the data analysis), and then they trust themselves to synthesize that into clear strategic direction without overthinking it into mediocrity.

They know that peak performance comes from relaxed concentration rather than tight control. That's the mindset shift that allows you to present bold portfolio recommendations to executives without hedging, to make tough prioritization calls and to execute with conviction.

For anyone managing complex strategic initiatives, this book offers a mental framework that reduces interference and amplifies your natural strategic capability. It's taught me that confidence isn't the absence of doubt; it's the ability to act decisively despite it. Read it. Trust yourself. Execute brilliantly.

Ready to assess your current portfolio and build a strategic roadmap that connects your events to business impact? Let's discuss how portfolio planning can transform your program from successful to indispensable.

Book me here 👉 intro.co/giannagaudini

Let me guide your team 👉https://www.giannagaudini.com/learn-from-me

Gianna Gaudini is an event strategist, advisor, and author of the Amazon bestselling book "The Art of Event Planning." She's held leadership roles at Google, AWS, SoftBank Vision Fund, and Airtable, creating unforgettable experiences that drive business results.

Gianna's Sexy Property Spotlight: Andaz Maui at Wailea Resort

Chic, Thoughtful Design Meets Hawaiian Paradise

I've stayed at countless Hawaiian hotels in my life (it was a favorite family vacation spot growing up and also a favorite incentive trip for companies I’ve worked for), and the Andaz Maui at Wailea Resort isn't just another beachfront property—it sets a gold standard in how a modern resort should think about the entire guest experience and is a 10/10 for the overall experience and value. Whether you're planning a corporate event, milestone birthday or wedding, or personal escape, this renovated gem delivers on every level and for relatively reasonable cost.

Why This Property is a Standout: The Details Matter

Let's talk about the things that make or break a hotel stay. You know what's annoying? Arriving before your room is ready with nowhere to go. The Andaz Maui gets it. Their arrival Lounge features showers, a microwave, cold beverages, and a comfortable “living room” like lounge to decompress—because your vacation (or work trip) shouldn't start with sitting awkwardly in the lobby for three hours.

And can we discuss the room amenities? Every guest receives a beach bag and two reusable water bottles. Forgot yours at home? No problem. They've thought of it. The rooms themselves are intelligently designed to maximize every square foot—think carved-out storage under the bed for shoes, extra wall-rack right by the door for hanging towels and wet swimsuits and complimentary Hawaiian snacks and beverages you need stocked and replenished throughout your stay… the water stations and ice on every other floor and “spa water” infused with citrus at every pool…It's this kind of smart space planning and thoughtfulness about what guests want and need that makes you wonder why other hotels haven't figured this out yet.

But here's where they really won me over: premium Nespresso pods (not generic coffee) and DryBar hairdryers in every room. As someone who has suffered through countless bad hotel coffees and hairdryers that turn my hair into a frizz disaster, these were welcome surprises I don't even find at supposedly "luxury" properties. The little things? They're actually the big things. Case in Point: I’ll never forget this past year I was planning a Milestone Birthday for a dear client at a luxury hotel in Napa, and she showed up to the final evening event (where I had scheduled a photographer to take professional photos of the couple and their guests), with WET HAIR! When she told me it was because the hotel’s hairdryer was so bad it wouldn’t dry her hair, I was appalled. So hotels - don’t do this to your guests! They deserve better.

Sophisticated, Smart, Timeless Design 

The Andaz Maui has done an A+ job on maintaining classic Hawaiian traditions and aesthetics and upgrading them to be fresh, modern, chic and versatile. The aesthetic is clean, natural, and unmistakably Hawaiian—but in a sophisticated fashion that uses clean neutrals, wood, fres, neutral-toned carpet (with a delicate, light pattern) with pops of color introduced only via art and Hawaiian orchids. The traditional “welcome moment” as you arrive and approach the breathtaking Lobby still boasts a welcome with Hawaiian Lei and specialty fruit juice, and sweeping open-aired views of the ocean, with a fun upgrade which is a sand-feature that groups can use to “draw” a welcome message to guests. Clever, subtle, and understated natural without needing print signage to obstruct the view - so smart! Everything about this property feels intentional, from the materials to the layout. It's the kind of design that makes you feel relaxed the moment you walk in.

The Rooms: Where Smart Design Meets Comfort

Every room at the Andaz Maui is thoughtfully designed to maximize space and comfort. In the room I stayed in, the dual tub/shower combo and under-bed shoe storage were brilliant touches that make life easier. The large soaking tubs in every bathroom in the villa I toured are perfect for unwinding after a day of meetings or beach time—there's nothing quite like a good soak while looking out at Hawaiian views.

The Suites: Next-Level Luxury

But if you really want to experience something special, the villas are where it's at. Let me tell you about what made me fall in love with them:

The Stunning Glass-Bottom Dipping Pool
The Ilikai Penthouse Villa I toured feature an outdoor dipping pool with a see-through bottom—yes, you read that right. It's the kind of feature that makes you do a double-take and then immediately post about it. It's sexy, it's unique, and it's perfect for those sunset cocktail moments with friends (or colleagues if you dare).

Built for Entertaining
These villas come with large kitchens and outdoor Viking grills, making them ideal for entertaining. Whether you're hosting your executive team for a private dinner or traveling with family and want to cook a few meals in (or have one of their recommended private chefs cook for you), the setup is perfect. It's rare to find accommodations that actually make self-catering feel luxurious rather than like a compromise.

Perfect for Groups
The multi-bedroom configurations make these villas ideal for families or corporate groups who want communal space but still need privacy. The 'Ilikai Three Bedroom Garden View King, Queen, Queen/Queen offers plenty of space for larger groups, while the 'Ilikai Penthouse Villa takes luxury to another level entirely.

Stunner Event Spaces That Embrace Hawaii’s Natural Beauty

The Andaz Maui doesn’t take away from the most beautiful part of the property - the stunning views of the ocean. It embraces this as a natural backdrop for group events with several different lawns all overlooking the water—which can be transformed with tenting and an array of configurations. But here's the smart part: they also have indoor backup space featuring a Solarium that floods the room with natural light, so you never feel like you've been relegated to a windowless conference dungeon if weather doesn't cooperate.

One of the coolest features? The Studio kitchen in the indoor event space. Use it for catering service, live cooking demonstrations, or even team-building competitions. It's this kind of thoughtful, flexible design that makes planners' lives easier and events more memorable.

The property also features a Luau (The Feast at Mokapu) 3 nights a week. While dining alfresco at the property’s Morimoto restaurant, I was fortunate to get a taste of the performance and it was delightful to be able to hear the music and sneak peaks of the dancers while dining alfresco.

The Attendee Journey, Perfected

What I loved most is how they've thought through the entire attendee journey—not just the meeting itself. From that Ohana Lounge for early arrivals to the seamless flow between event spaces and resort amenities, they understand that corporate travelers are still human beings who want to enjoy their surroundings. Which leads me to something every resort needs and why the Andaz does it better

The Pools: A Multi-Tiered Paradise for every guest

The pool situation here is next-level. Three infinity-edged pools cascade down the front of the property like a waterfall, offering stunning ocean views. The pools offer the same sweeping views as the lobby and you can swim to the infinity edge and feel completely at peace looking off into the horizon.

Below these infinity pools, there is a large kids' wading pool for families, and—bless them—in a completely different wing of the property with no kids in sight (or sound), a serenity pool for adults only, ideally located right near the gym and spa, but with a full lunch/service menu available.

At every pool, you'll find spa water infused with citrus (a refreshing touch), and the lunch service features high-quality, fresh local flavors. That’s right - chicken that actually tastes flavorful and a variety of healthy and indulgent treats. This isn't your typical poolside burger-and-fries situation—the food is genuinely delicious, fresh, and locally sourced with friendly service the cherry on top of the lava flow.

Culinary Excellence

Ka'Ana Kitchen

I loved Ka'Ana Kitchen so much I ate there twice on my visit. The restaurant showcases local Hawaiian fare with skill and creativity, and they even offer a Chef's Table experience for those who want something extra special (I hope to try this next time). The flavors are authentically Hawaiian comfort food inspired but elevated through fresh ingredients, preparation and service with a chic, welcoming atmosphere that overlooks the stunning property and setting sun. 

Morimoto Maui

Morimoto, a favorite of mine both in Napa and here, doesn’t have the views of Ka’Ana, but has its own stunning location, bordering the lower level pool and offers its own magic. I had dinner there and was treated to views of the setting sun while the sounds of the resort's Lu'au drifted into the restaurant. It was one of those unplanned perfect moments that make a trip memorable. Morimoto boasts a Japanese menu that delights guests both for lunch and dinner, a nice enhancement to the local flavors of Ka’Ana with an upscale yet approachable environment for groups, families and couples, and a lively bar as well.

The Spa: A Sanctuary

The spa is gorgeous and thoughtfully designed, featuring a full steam room, plunge pool and sauna. The boutique is beautifully curated (dangerous for your wallet, delightful for your senses), and the service menu is impressive. One detail I loved: they offer vitamin C after-sun lotion as a massage option instead of traditional oils—perfect for a day spent soaking up Hawaiian sunshine.

Location, Location, Location

The Andaz Maui is ideally situated with direct beach access and a long jogging/walking path that I took advantage of every morning. Whether you're a runner, walker, or just someone who likes to start the day with ocean views, this path is a gem because it offers not only stunning views of the coast, but a long enough path to create a solid hour-long run without having to detour to the street - an underlooked highlight when wanting to stay fit in Hawaii while enjoying the natural ambiance.

If outdoor running isn’t your jam, the fitness center is state of the art, clean, and airconditioned, with has brand-new equipment (and more peloton bikes than I’ve seen in any resort gym), yoga mats, and weight equipment. The also offer fitness classes and yoga overlooking the water. No excuses here—you can maintain your routine with ease.

The Service

Great service is invisible until you need it, and then it's everything. The Andaz Maui team strikes that perfect balance of being attentive without hovering, knowledgeable without being stuffy, and genuinely warm in a way that feels authentically Hawaiian. Text service is available and anecdotally, I was texted one day to notify me that my “do not disturb sign” was up and inquired if I wanted my room cleaned. There’s nothing like returning to your room only to find it wasn’t serviced to sour the mood, so I appreciated this small attention to guest satisfaction and preference. At one point, something I had delivered to me was hard for me to locate, and the general manager himself hand-delivered it to me since I was told the bellmen were all tied up. A+ for going above and beyond to solve a guest’s request!

And the thoughtfulness doesn’t end there. I was asked in advance what my preferences were for their profile, and as I entered my room, there was a bouquet of pink roses (my favorite color and flower), healthy snacks, champagne and bottled Fiji water. That’s right - all the way down to the water brand I prefer. That, paired with a thoughtful tour of the property and a handwritten welcome note made me feel welcome and comfortable from the very first hour on the property. Thank you Andaz for your hospitality!

The Bottom Line

The Andaz Maui at Wailea Resort gets it right in ways that matter. It’s not obnoxious, it’s understated but chic. It’s fresh and modern while honoring Hawaiian traditions that people expect and love. From the thoughtful amenities (those water bottles! the coffee! that hairdryer!) to the stunning event spaces, world-class dining, and prime location, this property delivers an experience that works for personal travel, corporate groups, and everything in between.

It's the kind of place where the details are so well-executed that you don't have to think about what might go wrong—you can just enjoy what's going right. And in the hotel world, that's exactly what makes a property a true gem.

Would I return? Absolutely. Hope to do so before long and also plan a corporate event here.

Would I recommend it for your next event or personal getaway? Without hesitation. I observed a social event, a corporate event and a wedding while on property and all were having a blast and so well executed, I took photos for my own notes.

Rating: 10/10

For more information about Andaz Maui at Wailea Resort and to be put in touch with their Allstar sales team, contact me for a direct intro and to discuss how this property could be perfect for your next corporate or social event, wedding, or incentive program.

Want your property to be featured in  Property Spotlight? We’d love to visit and feature your property - there are limited spaces left for 2026, inquire at gianna@gaudini.com.

Gianna Gaudini is an event strategist, advisor, and author of the Amazon bestselling book "The Art of Event Planning." She's held leadership roles at Google, AWS, SoftBank Vision Fund, and Airtable, creating unforgettable experiences that drive business results.

Want your property to be featured in  Property Spotlight? We’d love to visit and feature your property - there are limited spaces left for 2026, inquire at gianna@gaudini.com.

Gianna's Gem: The Feedback Paradox: Why The Best Use it as an Advantage

Hi there,

This week's Gianna's Gem tackles something I see play out repeatedly in the events industry and in business in general: the fascinating divide between how top performers and struggling performers approach feedback. 

Spoiler alert—the difference isn't about talent or intelligence. It's about growth mindset, and it's one of the clearest predictors of who will rise to the top and who will sink or plateau at best.

Gianna's Gem: The best performers don't just tolerate feedback—they actively hunt for it. They know that feedback is the breakfast of champions, and they're hungry.

Let me share a couple of stories that crystallized this principle for me based on my own career.

Example 1: The Executive Who Changed How I Think About Feedback Forever

I was planning an inaugural and very high profileCEO/Investor Summit, and like most planners, I'd carefully crafted our post-event survey with the usual questions: "What did you enjoy most?" "How would you rate the overall experience?" "What was your favorite session?" You know the drill—questions designed to generate positive testimonials and high NPS scores that we could proudly present to leadership to demonstrate the value and effectiveness of our event.

While onsite, literally the day before the event started, my executive sponsor reviewed the survey draft. He handed it back with a simple but game-changing note: "Redo this. I want you to focus exclusively on critical feedback. Ask attendees what we could improve, what fell short, what frustrated them, what we missed. We already know this event is going to be good—we hired you and invested properly. What I need to know is: where are our blind spots? What can we learn? How can we make the next event three times better"

My initial reaction? Panic. What if people only focus on negative despite all the good I knew would come from the event? What if it looks like we didn’t have a positive ROI? And then, my own ego - who doesn’t like a pat on the back?

But here's what happened: We restructured the survey to ask things like "What's one thing we could have done better?" and "If you could change one aspect of this event, what would it be?" and "What prevented this from being a perfect 10 experience?" And then of course, open response format so people could share anything else” along with the standard NPS score because afterall, that was one of our KPI measurement criteria.

The results? Our NPS still hit it out of the park—people loved the event. But more importantly, we got incredibly actionable intelligence. Events are pure gold for collecting valuable attendee data in that regard.

That executive taught me something profound: top performers (and companies in this case) don't ask for feedback to stroke their ego—they ask for it to find their edge.

And that mindset difference? It separates the legends from the merely good.

Example 2: When No One's Evaluating You, Evaluate Yourself

Years later, I experienced the power of proactive feedback-seeking firsthand in an unexpected way while running my own business where nobody is giving me performance reviews.

I was consulting as a fractional Head of Events for a startup—a fast-growing company where I was leading their entire events strategy on a six-month contract. The work was exciting, the team was talented, and I was fully immersed in building their events program from the ground up.

Three months in—halfway through my contract—I realized something: No one had checked in on my performance. Not once.  

This wasn't neglect. It was startup reality. They were a young company that hadn't yet built out formal HR processes, and performance reviews simply weren't part of their culture yet. Everyone was moving too fast, heads down, building.

But here's the thing: I needed to know how I was doing.

Not because I was insecure. Not because I needed validation. But because I genuinely wanted to know if there were blind spots I was missing, areas where I could deliver more value, or ways I could better align with their evolving needs.

So I did something that might sound unusual: I created my own performance review.

I drafted a comprehensive self-assessment that included:

• What I'd accomplished in the first three months

• Key metrics and outcomes from processes I’d established, value I’d added, contracts negotiated, events I'd led, etc.

• Areas where I felt I'd excelled and honest request for feedback on where I could improve

• Suggestions for how I could add even more value in the remaining three months

I sent it to my main point of contact with a simple note: "I know formal reviews aren't part of your process yet, but I'd love your candid feedback on how I'm doing and where I can improve to better serve the company's goals."

The result?

Not only did I receive incredibly valuable feedback that helped me recalibrate my approach for the second half of the contract, but something unexpected happened: I was offered a substantial raise—immediately—and my contract was extended for another six months before the original contract had even expired.

Why? Because proactively seeking feedback demonstrated something they valued even more than the work itself: ownership, self-awareness, and a genuine commitment to excellence.

They told me later that my initiative in creating that review showed them I was treating this fractional role like it was my own company—because that's exactly how top performers think.

Now, contrast that with a completely different story.

I have a colleague—let's call him Mark—who likes to joke that he "doesn't believe in performance reviews." He's talented, technically strong, and has years of experience. But when it came time for annual reviews, he'd purposely ignore them and joke that he didn’t need to do them.

"It's all just corporate theater," he'd say with a laugh. "I know I'm doing fine."

Until the day he wasn't.

Mark was blindsided when his manager informed him he was being placed on a Performance Improvement Plan (PIP). Suddenly, all those reviews he'd dismissed as meaningless became very meaningful—because he had no documentation, no record of feedback received or addressed, no paper trail showing his contributions or growth.

When he tried to argue against the PIP, pointing to projects he'd worked on and value he'd delivered, he had nothing concrete to reference. No feedback sessions. No documented wins. No evidence of continuous improvement. Just his word against a mounting file of concerns his manager had been documenting all along.

The irony? If Mark had been proactively seeking feedback throughout those years—asking "how am I doing?" and "what could I improve?"—he would have seen the warning signs long before they became a PIP. He would have had opportunities to course-correct. He would have built a track record of responsiveness and growth.

Instead, his avoidance of feedback cost him not just the PIP, but ultimately his job.

Two people. Two opposite approaches to feedback. Two radically different outcomes.

I got a raise and extended contract by creating feedback opportunities that didn't even exist.

Mark lost his job by avoiding feedback opportunities that were handed to him.

Gianna's Gem: When you avoid feedback, you're not protecting yourself—you're blindfolding yourself. And you can't dodge bullets you never see coming.

This is the heart of why top performers hunger for feedback while average performers avoid it. It's not about being criticized or praised. It's about having the clearest possible picture of reality so you can navigate it successfully.

And that mindset difference? It's often the single biggest predictor of long-term success.

And you can do this for your personal life as well. I not only ask my clients for reviews, I also take inventory every New Year on what goals I’m setting for the year and I revisit them every week to see how I’m tracking and to hold myself accountable. Why do this only once a year and hope for the best - it’s better to be consistent and ultimately leads to really awesome end of year self reflection as opposed to another year of misalignment on your priorities.

The Psychology Behind the Feedback Divide

Let's talk about why top performers seek feedback while struggling performers avoid it.

Why Top Performers Actively Seek Feedback:

Growth Mindset Over Fixed Mindset Top performers believe their abilities can be developed through dedication and hard work. Feedback isn't a judgment of their worth—it's data they can use to get better. They see themselves as perpetual works in progress, which makes feedback feel like fuel rather than criticism.

Confidence Rooted in Self-Awareness Counterintuitively, the best performers are often more confident AND more willing to hear hard truths. Why? Because their confidence isn't fragile—it's not based on being perfect but on their ability to learn and adapt. They know one piece of critical feedback doesn't negate their overall competence.

Competitive Advantage Through Intelligence Gathering Top performers understand that feedback is insider information about their performance that others might not see. It's like having a coach reviewing game tape—you can't improve what you can't see. They treat feedback as competitive intelligence.

Relationship Building Seeking feedback signals respect, humility, and a genuine desire to improve. It actually strengthens relationships because it shows you value the other person's perspective and are invested in delivering value to them.

Future-Focused Rather Than Past-Defensive High performers are more interested in "how can I be better tomorrow?" than "was I good enough yesterday?" This forward orientation makes feedback feel productive rather than threatening.

Why Low Performers Avoid Feedback:

Fear of Exposure When performance is already shaky, feedback feels like a spotlight on inadequacy. There's often a hope that if they avoid feedback, weaknesses won't be "officially" noticed or documented.

Fixed Mindset Low performers often believe talent is fixed—you either have it or you don't. From that perspective, negative feedback confirms their worst fear: that they're simply not cut out for this. It feels like an identity threat rather than a development opportunity.

Fragile Ego Protection When self-worth is tied to being seen as competent, any criticism threatens the entire identity. Avoiding feedback becomes a defense mechanism to protect a fragile sense of self.

Lack of Agency Struggling performers often feel powerless to change their circumstances. If you believe you can't improve anyway, why seek painful feedback? This creates a self-fulfilling prophecy.

Short-Term Comfort Over Long-Term Growth Avoiding feedback feels better in the moment, even though it guarantees stagnation. It's the professional equivalent of avoiding the scale when you know you've gained weight.

Gianna's Gem: The irony is —the people who most need feedback are the most resistant to it, while those who least need it can't get enough. Breaking this pattern is how average performers become exceptional.

How to Ask for Feedback Like a Top Performer

Asking for feedback is an art. Done poorly, you'll get vague platitudes. Done well, you'll get gold. Here's how the best do it:

Make It Specific and Actionable: Instead of: "How did I do?" or "Any feedback?"

Try:

• "What's one thing I could have done differently in that presentation to make it more compelling?"

• "If you were planning this event again, what's the first thing you'd change?"

• "What's one skill you think I should focus on developing in the next quarter?"

• "Was there a moment in that meeting where I could have been more effective?"

Specificity gives people permission to be honest and makes it easier for them to give you something useful.

Ask in the Moment (or Soon After): The best feedback is fresh feedback. Don't wait six months to ask about a project from January.

Right after an event, presentation, or project: "Hey, do you have five minutes? I'd love to hear your thoughts on what worked and what I could improve while it's still fresh."

Strike while the iron is hot and details are memorable.

Create Psychological Safety for the Feedback Giver: Make it easy and safe for people to be honest with you.

Strategies:

• Normalize imperfection: "I know I have blind spots, and I'd rather hear about them from you than be blindsided later."

• Show genuine curiosity: "I'm really trying to level up in [specific area], and your perspective would be invaluable."

• Thank them in advance: "I really appreciate you taking time to help me improve."

• Respond with gratitude, not defensiveness: "That's so helpful—I hadn't considered that angle."

Pro tip: If someone gives you critical feedback and your immediate response is defensive, you've just trained them never to be honest with you again. Bite your tongue, say thank you, and process your feelings later.

Ask Different People for Different Perspectives: Each perspective gives you a different lens on your performance.

• Your manager: Career trajectory, leadership presence, strategic thinking 

• Your peers: Collaboration, communication, team dynamics

• Your direct reports (if applicable): Leadership style, clarity, support 

• Your clients/partners/vendors: Value delivery, experience, pain points, communication

• Your mentors: Big-picture patterns, industry positioning

Follow Up on Feedback You've Received: This is where most people fail. Asking for feedback is step one. Acting on it and closing the loop is what separates real growth from performative curiosity.

After implementing feedback: "Remember when you mentioned I should improve my presentation openings? I've been working on that—here's what I tried in yesterday's meeting. I'd love to know if you think it landed better."

This shows you actually listened, value their input, and are committed to growth. It also makes people more willing to give you feedback in the future.

Don't Ask Questions You Don't Want Answers To

If you're going to ask for feedback, be prepared to hear things that sting. Don't ask if you're just fishing for compliments. People can smell inauthenticity, and fake feedback requests damage trust.

Gianna's Gem: The quality of feedback you receive is directly proportional to how safe you make it for people to tell you the truth. Create that safety, and watch the insights flow.

How to Use Feedback to Strengthen Performance and Relationships

Getting feedback is useless if you don't do anything with it. Here's how to transform feedback into fuel:

• Listen Without Defending: Your only job when receiving feedback is to understand it, not debate it. 

• Instead of: "Well, actually, the reason I did it that way was because..."

• Try: "Tell me more about that. Can you give me an example?" or "What would you have wanted to see instead?"

• Curiosity > defensiveness, always.

• Look for Patterns, Not Isolated Comments

• One person's feedback might be their unique perspective. Three people saying the same thing? That's a pattern worth addressing.

• Keep a feedback journal. When multiple sources mention the same theme, prioritize it.

• Separate Facts from Feelings

• Sometimes feedback is factual ("You were 10 minutes late to the meeting"). Sometimes it's interpretive ("You seemed disengaged"). 

• For factual feedback, acknowledge and commit to change.

• For interpretive feedback, seek to understand the perception while recognizing it may not be the full picture. "I appreciate you sharing that I seemed disengaged. That wasn't my intention—I was processing complex information. How can I better signal I'm actively listening in future meetings?"

• Create an Action Plan

• After receiving feedback, ask yourself:

• What's the core truth here, even if delivery was imperfect?

• What's one specific behavior I can change?

• What support or resources do I need?

• How will I measure improvement?

• Who can hold me accountable?

• Use Feedback to Deepen Relationships

• Here's something most people miss: asking for and acting on feedback doesn't weaken relationships—it strengthens them.

• When you ask someone for their honest input and then visibly improve because of it, you're telling them: "Your opinion matters. You made me better." That's powerful relationship currency.

• After acting on someone's feedback, circle back: "I took your advice about [specific thing] and applied it to [situation]. The results were so much better. Thank you for pushing me to improve."

This creates a virtuous cycle where people become invested in your success.

Creating a Feedback Culture: The Ripple Effect

Here's the beautiful thing about embracing feedback: it's contagious.

When you consistently ask for feedback, receive it graciously, act on it visibly, and give feedback thoughtfully, you create an environment where:

• People feel psychologically safe to speak up

• Mistakes are treated as learning opportunities, not career enders

• Excellence becomes the norm because everyone is constantly improving

• Relationships deepen because people feel heard and valued

• Innovation flourishes because people aren't afraid to experiment and refine

I've seen this play out in my own teams. Once feedback became normalized—not something to fear but something to seek—performance skyrocketed. People started proactively asking, "What could I have done better?" after projects. Team members gave each other real-time feedback without it feeling like an attack. And guess what? Employee satisfaction went up, not down.

Why? Because people want to grow. They want to know they're improving. They want to feel like their work matters enough for someone to invest in making them better.

I do this with my husband and son as well about once a quarter. We all tactfully share what we love about each other and areas for feedback. This not only demonstrates to my son that it’s not just him that needs to improve (yes, we still catch him eating with his hands and he’s eight!), but teaches him that everyone can improve at any age with a growth mindset.

Your Feedback Action Plan

Ready to join the ranks of top performers who actively seek and leverage feedback? Here's your game plan:

This Week:

1. Identify three people whose perspective you value (manager, peer, client, mentor, family member, etc.) and ask each one a specific feedback question about a recent project or interaction.

2. When you receive feedback, resist the urge to defend or explain. Just listen, ask clarifying questions, and say thank you.

3. Pick one piece of feedback and create a concrete action plan for how you'll apply it.

This Month:

1. Follow up with at least one person who gave you feedback and share what you've done with their input.

2. Give thoughtful feedback to someone else—both a top performer (helping them level up) and someone who's struggling (with clarity and support).

3. Reflect on patterns. Are there themes emerging across different people's feedback? Those are your highest-leverage growth areas.

This Quarter:

1. Make feedback a habit, not an event. Build it into your regular rhythms—after every event, presentation, or major milestone.

2. Measure your progress. Are you seeing improvement in the areas people flagged? Are relationships stronger because of these conversations?

Remember: The gap between top performers and everyone else often comes down to this: top performers treat feedback like rocket fuel, while average performers treat it like kryptonite.

But here's the good news: seeking feedback is a skill, and like any skill, you can develop it. You don't need to be naturally thick-skinned or supremely confident. You just need to decide that growth matters more than comfort.

Gianna's Gem: Every piece of feedback is a gift. Some gifts are beautifully wrapped, and some come in ugly packaging. But if you're willing to unwrap them all, you'll find the insights that transform good into legendary.

So go ahead. Ask the hard questions. Seek the critical feedback. Act on what you learn. And watch yourself grow in ways you didn't think possible.

That's the secret of the top performers. And now, it's yours too.

What I'm Loving This Week:

For all my favorite vendors, partners and products, visit: https://www.giannagaudini.com/gianna-recommends

Book Recommendation: Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Sheila Heen. This book completely changed how I think about feedback—not as something to endure but as a skill to master.

Need some feedback or mentorship? 

Book me here 👉 intro.co/giannagaudini

Let me guide your team 👉https://www.giannagaudini.com/learn-from-me

Gianna Gaudini is an event strategist, advisor, and author of the Amazon bestselling book "The Art of Event Planning." She's held leadership roles at Google, AWS, SoftBank Vision Fund, and Airtable, creating unforgettable experiences that drive business results.

Gianna’s Gems: Color Psychology - A Strategic Approach to Design

Hi there,

The changing season has me obsessed with color. Color has such an important psychological impact on us both personally and also for our brands. For event professionals, it impacts your attendees' emotions, decisions, and memories from the moment they receive your invitation—yet most planners treat it as an afterthought. I planned one major private event this past year for a couple (the wife being from Holland) and her only thematic direction to me when conducting my client intake was “lots of orange!” as a homage to her homeland. I ended up creating a beautiful experience across three days that all tied back to this one color (more on that below) and you can view photos of the event here.

Color isn't just aesthetic window dressing. It's psychology. It's strategy. It's the invisible force that can make someone feel energized or calm, trusting or skeptical, hungry or creative—often without them even realizing why. True story - I find heart-warming pink so calming that when planning my own wedding 14 years ago, every time I felt stressed,  my husband would just say “think pink” and I instantly remembered my why (love) and it took the stress level down ten notches.

After years of planning events for Google and Amazon, private clients, Ai companies and startups, VC’s and their portfolio companies, I've learned that understanding color psychology is like having a secret superpower. You're not just choosing pretty palettes—you're architecting emotional experiences that align perfectly with your event goals.

Gianna's Gem: When you master color psychology, you don't just decorate spaces—you design feelings. And feelings drive actions, which is ultimately what makes events successful.

Let's dive into how to wield this power intentionally.

Understanding the Emotional Language of Color

Every color speaks. The question is: are you saying what you actually mean through your brand and event palette? Below are some examples of what your color choice inspires emptionally:

Red: The Activator

What it means: Passion, energy, urgency, excitement, appetite, power

When to use it: Product launches that need buzz or are making groundbreaking announcements, events where you want high energy or to drive urgent action, networking events where you want to break the ice quickly, food-focused events (red stimulates appetite—there's a reason so many restaurants use it)

Pro tip: Red is powerful but can overwhelm and excite rather than calm and connect. Use it as an accent—think red napkins on white tablecloths, red uplighting on one statement wall, or red signature cocktails. At one Google product launch, we used red only in the product display area to draw eyes and create excitement around the reveal. When not to use it: Greenrooms (speakers are amp’d up enough), wellness retreats, any event that is intended to create a relaxing vibe where people can let their guard down and connect.

Blue: The Trust Builder

What it means: Trust, calm, professionalism, stability, intelligence, communication

When to use it: Corporate conferences, financial services events, healthcare summits, technology showcases, any event where credibility matters more than excitement. I also see blue as a very durable signal so when you want to build a brand, or relationships  for the long term, it’s a solid choice.

Pro tip: Blue is corporate America's favorite for a reason—it builds instant trust. But don't make everything blue or risk appearing cold or overly corporate. I love pairing navy or shades of cerulean or turquoise with warm metallics like copper, gold and dark wood accents to maintain professionalism while adding warmth, depth and balance. At a healthcare conference I designed, we used varying shades of blue—from sky to navy—to create depth and hint at longevity while maintaining that trustworthy, healing vibe.

Green: The Harmonizer

What it means: Growth, health, harmony, nature, sustainability, renewal, balance, tranquility

When to use it: Wellness retreats, sustainability summits, organic product launches, team-building offsites, anything eco-conscious or growth-oriented. I also like using it for women’s summits as an accent to pink to reduce the “overuse of feminine palettes” while adding calm for connection and community. And the obvious reason why a green room used to literally be painted green to relax speakers before getting on stage.

Pro tip: Green bridges the gap between warm and cool colors beautifully. It's calming without being sedating. For a tech company's Executive Event, we used living walls (actual greenery) as backdrops and sage green linens—it encouraged our most prized customers and prospects to let their guard down and connect with us and our brand and feel taken care of in a world full of compressed scheduling. Bring the outdoors in whenever possible with real plants, not just green décor.

Yellow: The Energizer

What it means: Optimism, creativity, happiness, clarity, innovation, warmth, positivity

When to use it: Creative brainstorms, innovation workshops, festivals, celebrations, morning keynotes where you want to energize

Pro tip: Yellow is tricky—too much can cause anxiety or eye strain. Use it strategically as an accent. I love yellow accent pillows, floral accents, or yellow lighting washes rather than yellow walls or signs. I also love mixing yellow into food displays to signal brightness and health - think lemon spa water, make your own lemonade carts, etc.

Orange: The Connector

What it means: Enthusiasm, confidence, warmth, social connection, adventure, luxury

When to use it: Networking events, team socials, outdoor adventures, premium brand activations, food festivals

Pro tip: Orange is the most social color—it literally makes people want to talk to each other. It's warmer than red but more energetic than yellow. At a joint milestone birthday I used Orange to create beautiful floral displays (paired with yellows, pinks and blues), custom pillows, cocktail napkins, and of course displays of ripe citrus. We also had a daily specialty orange cocktail (Aperol spritzes, Negronis)—the room buzzed with conversation all night and people delighted in the custom pillows so much they took them home. 

Purple: The Luxury Signal

What it means: Luxury, creativity, wisdom, spirituality, sophistication, ambition

When to use it: VIP experiences, awards galas, creative industry events, wellness retreats with a spiritual component, fundraisers

Pro tip: Purple has historically been associated with royalty—use it when you want attendees to feel special and elevated. Deep purples (eggplant, plum) signal luxury, while lighter purples (lavender, lilac) feel more spiritual and calming.  I used eggplant and the palest blush pink for my own wedding which were close to “black and white” but more “premium and unique” as a color palette. 

Pink: The Playful and Positive Creative

What it means: Playfulness, compassion, youthfulness, modern femininity, creativity, unconventional thinking

When to use it: Women-focused events, beauty launches, creative conferences, millennial/Gen-Z targeted events, fundraisers

Pro tip: Pink has evolved beyond traditional femininity—millennial pink and hot pink signal bold, modern, unapologetic energy. For a women's leadership summit, we used dusty rose with Navy and brass—sophisticated, feminine without being precious. Pink can be powerful when done right. And side note, it’s my signature color (just take a look at my website or my office wallpaper)

White: The Minimalist and Peace Maker

What it means: Purity, simplicity, cleanliness, minimalism, possibility, vision, peace

When to use it: Tech launches (think Apple, Google), medical conferences, minimalist brands, weddings, any event where you want the content or product (or people) to be the star

Pro tip: White isn't absence—it's intentional space. It lets other elements breathe and attendees focus. However, all-white can feel sterile. I love white as a base with one bold accent color. At a product launch for a minimalist tech brand, we used all white with one emerald green wall—the product popped, and the aesthetic perfectly matched brand values.

Black: The Sophisticate

What it means: Elegance, power, sophistication, formality, luxury, exclusivity, gravitas

When to use it: Black-tie galas, luxury brand events, evening affairs, high-stakes corporate dinners, exclusive experiences

Pro tip: Black makes everything feel more formal and expensive instantly. But use it wisely—too much black can feel heavy or depressing so I limit it for corporate events. I love black tablecloths with bright florals or metallics for social events or evening galas. For a movie premiere dinner, we used black tables with gold chargers, silverware and gold-painted florals—elegant, powerful, unforgettable (and very Hollywood)

Neutrals (Gray, Beige, Taupe): The Balancers

What it means: Sophistication, professionalism, timelessness, balance, neutrality, casual luxury

When to use it: As your base palette for corporate events and retail, to let jewel-toned accent colors shine, when you want timeless elegance

Pro tip: Neutrals are your foundation—never boring when layered with texture and strategic pops of color. For a tech conference, we used varying shades of ivory and taupe linens with brass accents and emerald green florals—sophisticated without being stuffy.

Creating Your Event Color Story: A Strategic Approach

Now that you know what each color means, let's talk about how to combine them strategically.

Your event isn't one-dimensional, and neither should your color palette be. Think of color as a journey that evolves throughout the event experience or can even be a signal to attendees about what’s to come.

For our Airtable Leader’s Forum in New York, we used alternating palettes (warm tones vs cool tones) to signal to attendees whether a keynote or a breakout session was happening. It was subtle but when used across signage as well created a beautiful way to create a non-verbal message to attendees to “move”. 

Gianna's Gem: Be mindful when selecting “signaling colors” to make sure color-blind attendees can se the variance (i.e. my father is red-green colorblind so using a red palette and a green palette would just look the same to him). We always aim to be inclusive at events, so symbols/textures/designs to signal change also work in this regard.

The 60-30-10 Rule for Event Color Palettes

Professional designers swear by this ratio, and it works beautifully for events:

• 60% Dominant color: Your primary brand or theme color that sets the overall mood

• 30% Secondary color: Complements and supports your dominant color

• 10% Accent color: Your pop of surprise and delight

This creates visual harmony while keeping things interesting.

Color Temperature: Warm vs. Cool

Understanding color temperature helps you set the right emotional tone:

• Warm colors (red, orange, yellow): Energizing, social, appetite-stimulating, urgent

• Use for: Networking events, food-focused gatherings, creative sessions, evening celebrations

• Cool colors (blue, green, purple): Calming, professional, trustworthy, contemplative

• Use for: Corporate conferences, wellness events, focused work sessions, serious content

Color Psychology Through the Day: Designing for Circadian Rhythm

Your attendees' brains respond differently to color depending on the time of day. Design with intention:

Morning (7am-11am): Energize and Focus

• Best colors: Yellow (energy), blue (focus), white (clarity), green (renewal)

• Avoid: Red (too aggressive pre-coffee), dark colors (too heavy)

• Application: Bright, clean spaces with natural light. Yellow florals at breakfast, blue tones in morning session rooms

Midday (11am-2pm): Balance and Nourish

• Best colors: Green (balance), orange (social), warm neutrals (comfort)

• Avoid: Deep purples or blacks (too formal for lunch)

• Application: Lunch spaces should feel inviting and social. Orange accents encourage conversation, green elements add refreshing energy

Afternoon (2pm-5pm): Re-energize and Engage

• Best colors: Orange (warmth), teal (alertness), green (renewal), strategic red accents (attention)

• Avoid: Heavy dark tones (will emphasize the afternoon slump)

• Application: Combat the 3pm energy dip with color. Bright signage, colorful break areas, energizing accent lighting

Evening (5pm+): Connect and Celebrate

• Best colors: Deep jewel tones (sophistication), metallics (glamour), warm lighting (intimacy)

• Embrace: Blacks, deep purples, rich reds, golds

• Application: Evening is when you can go bold and dramatic. Deep colors + candlelight + metallic accents = magic

Real-world example: At a full-day corporate retreat, we intentionally shifted our color story throughout the day. Morning sessions featured white and blue (focus). Lunch was in a space with natural wood and green elements (rejuvenation). Afternoon breakout rooms had orange accent walls (energy). Evening reception transformed with deep purple uplighting and gold accents (celebration). Attendees felt energized at the right times and ready to unwind when needed—all through strategic color design.

Building Your Event Brand Through Color

Your event isn't just happening once—it's a brand that lives across multiple touch points and possibly multiple years. Your color strategy should reflect that.

Gianna's Gem: Consistency across touchpoints isn't boring—it's how you build a brand that attendees recognize and trust year after year.

Establishing Your Event's Color DNA

Consider these questions:

• What emotion do you want attendees to feel when they think about your event?

• What's the primary action you want them to take? (Network? Learn? Be inspired? Commit to something?)

• What industry are you in, and what colors does your audience already associate with trust in that space?

• What differentiates your event from competitors?

Example: A Women's Leadership Summit

• Primary emotion desired: Empowered

• Primary action: Connect and commit to growth

• Industry: Professional development (traditionally blue/corporate)

• Differentiator: Modern, bold, unapologetically feminine approach

Color solution: Dusty rose (modern femininity, strength) + charcoal (sophistication, power) + brass metallics and greenery (luxury, warmth) = A palette that signals "this isn't your typical corporate conference"

Applying Your Color Brand Across Touch points

Once you've established your palette, deploy it consistently.

Pro tip: Create a brand style guide with your exact color codes (Pantone, RGB, CMYK, HEX) so every vendor is literally on the same page. I include mood boards, do's and don'ts, and real examples. This prevents your elegant navy from turning into random blue across different applications.:

Pre-Event:

• Save-the-dates and invitations

• Event website

• Email communications

• Social media graphics

• Teaser videos

On-Site:

• Registration area

• Signage and wayfinding

• Stage design

• Linens and florals

• Lighting

• Food presentation

• Branded swag

• Staff uniforms

Post-Event:

• Thank you emails

• Event recap videos

• Social media content

• Next year's "save the date"

Advanced Color Strategies: Cultural Considerations and Accessibility

As we become more globally connected and inclusive, sophisticated planners must think beyond basic color psychology.

Cultural Color Meanings

Colors mean different things across cultures. If you're planning international events, do your homework:

Red:

• Western: Passion, excitement, danger

• China: Luck, prosperity, celebration

• South Africa: Color of mourning

• India: Purity, fertility, beauty

White:

• Western: Purity, weddings, cleanliness

• China/Korea/India: Death, mourning

Green:

• Western: Nature, growth, money

• Middle East: Sacred, Islamic color

• Ireland: National color, luck

Pro tip: When planning global events, I often use universally positive colors (blues, teals, certain purples) or rely heavily on neutrals with international metallic accents.

Color Accessibility: Designing for All

Approximately 1 in 12 men and 1 in 200 women have some form of color blindness. Inclusive design matters.

Best practices:

• Never use color alone to convey information (add text, icons, or patterns)

• Ensure high contrast between text and backgrounds

• Avoid red-green combinations as primary signage (the most common form of color blindness)

• Test your designs with color blindness simulators

• Use multiple visual cues for wayfinding (color + symbol + text)

Example: Instead of "Red Room" and "Green Room" for breakout sessions, use "Ruby Room" and "Emerald Room" with distinct symbols on signage—ruby gem icon vs. emerald leaf icon. Everyone can navigate successfully.

Gianna's Color Psychology Cheat Sheet

• Want to inspire action? Red, orange, yellow accents

• Need to build trust? Blue, green, white base

• Creating luxury experiences? Purple, black, gold, metallics

• Encouraging creativity? Yellow, orange, unexpected combinations

• Promoting wellness? Green, soft blue, neutrals with natural elements

• Energizing tired attendees? Warm tones, bright lighting, orange/yellow accents

• Calming anxious attendees? Cool blues, greens, soft lighting

• Making food irresistible? Red, orange, warm lighting

• Signaling exclusivity? Black, deep jewel tones, metallics

• Creating approachability? Orange, yellow, warm neutrals

Putting It All Together: Your Color Action Plan

Ready to become a color psychologist? Here's how to start:

For your next event:

1. Define your goal: What's the ONE emotion or action you want to inspire?

2. Choose your dominant color based on that goal and your brand

3. Select complementary colors using the 60-30-10 rule

4. Map color to time of day: Plan how your palette evolves throughout the event

5. Create your style guide: Document your exact colors and how to use them

6. Test in the space: Colors look different under different lighting and in photos—always test

7. Think inclusively: Ensure your choices work across cultures and abilities

8. Tell your story: Make sure your colors align with your content and message

The magic happens when every color choice is intentional. You're not just picking what looks pretty—you're architecting an emotional experience that guides attendees exactly where you want them to go.

The Bottom Line

Color psychology isn't about following rigid rules—it's about understanding the tools at your disposal and using them with intention. The same color that energizes a morning keynote might overwhelm an evening reception. The palette that builds trust in healthcare might look generic in fashion.

Gianna's Gem: Great event designers don't just see colors—they feel them, understand them, and wield them like the powerful psychological tools they are.

When you master color psychology, you're not just making events pretty. You're creating environments where people feel exactly what you want them to feel, do exactly what you want them to do, and remember your event long after the last guest leaves.

What I'm Loving This Week: For all my favorite vendors, partners and products, visit: https://www.giannagaudini.com/gianna-recommends

Slick Ride: Anyone who knows me knows I’m obsessed with Waymo (and secretly hope to someday purchase one for personal use!) Waymo for Business, which JUST LAUNCHED, will completely transform how you think about event transportation logistics. Available in San Francisco, Los Angeles, and Phoenix, Waymo's fully autonomous ride-hailing service solves one of events' biggest pain points: reliable, consistent transportation that actually shows up on time with polite (or rather non-existent) drivers and a luxury experience. What I love most is this premium experience it delivers—attendees can use transit time productively (catching up on emails, making calls, or simply decompressing between sessions) rather than dealing with unpredictable drivers or a funky smell or playlist - seriously, pick whatever you want to listen to from spotify to Waymo’s own mix!

The driverless electric fleet helps meet sustainability goals without compromising on service quality, and the enterprise tools (business portal, customizable promo codes, reporting dashboards) make managing event transportation ridiculously simple. For event organizers juggling VIP arrivals, speaker shuttles, or attendee transportation, Waymo for Business isn't just convenient—it's the kind of innovative, friction-free experience that sets the tone for your entire event from the moment guests arrive. Plus, who are we kidding - there's something undeniably impressive about offering autonomous vehicle transportation that signals you're not just hosting an event—you're curating a forward-thinking experience. Learn more at waymo.com/business or email me for an intro to the team.

Gianna Gaudini is an event strategist, advisor, and author of the Amazon bestselling book "The Art of Event Planning." She's held leadership roles at Google, AWS, SoftBank Vision Fund, and Airtable, creating unforgettable experiences that drive business results.

Gianna’s Gems: The Last Event You'll Ever Need to Justify to your CFO

Hi there,

From speaking to podcasting to planning…I'm buzzing with energy about the conversations around experiential design and measurable ROI. Here's the truth that every tech leader needs to hear: your attendees are drowning in sameness, and traditional conferences aren't cutting through the noise anymore.

The companies winning today aren't just hosting events—they're taking attendees on a journey that offers transformation, catharsis, and true value for the time their attendees dedicate to attending.

Why "Elevated Experiential" Isn't Just Buzzword Bingo

The difference between a traditional tech conference and an elevated experiential event isn't about adding fancy installations (though those help with certain brandbuilding and social sharing objectives). It's about fundamentally shifting how attendees interact with your content and each other.

Traditional tech conferences are information-focused. Attendees sit, listen, network awkwardly over watered-down, luke-warm coffee (if it hasn’t run out), and forget 80% of what they learned by Tuesday.

Elevated experiential events prioritize immersion and meaningful connections. They create emotional resonance with attendees that translates into lasting business impact.

Think multi-sensory experiences that reinforce key messages, unexpected moments of delight, white space in the agenda to reflect and connect, and event spaces designed for authentic relationship building. Success isn't measured by how many butts were in seats or scanned—it's measured by engagement quality and lasting impact.

Here's why this distinction matters: People remember experiences far better than presentations. When attendees participate rather than just observe, they retain more and apply learnings back at work. In a crowded conference landscape, experiential events stand out and create buzz that extends well beyond the event dates.

The Google Cloud Next Blueprint: Turning Conferences into Destinations

At Google Cloud Next, we didn't just host a conference—we built a world for attendees to enter and explore. Every year, we ideated a red thread theme to guide the entire experience. In 2018, our World's Fair theme transformed Moscone Center into a "campus" that invoked the energy, innovation, and promise of the future. The concept was to instill exponential hope and potential for a Google Cloud-empowered enterprise.

The magic was in the details: We created cohesion between disparate spaces through strategic branding and human-based wayfinding. Every environment was dynamic and celebratory, elevating the usual keynote-demo-training formula. Attendees encountered imaginative art installations, local culinary delights, and hands-on experiences like an AI MBA basketball demonstration.

The Showcase strategy: We divided the expo into 7 intentional zones with 80 custom interactive vignettes. Each installation provided product overviews through contextual narratives designed to evoke curiosity and conversation. These weren't just product demos—they were story-driven experiences that connected keynote content to real-world applications.

The Avenues concept: Inspired by effective civic planning, we created pathways within expo halls that hosted mini breakout pods, bookable meeting spaces, sponsor activations, and communal networking lounges. This wasn't accidental—it was architected community building.

From Demo to "Holy Sh*t" Moment: The Dev Conference Code Constellation

Want to see how we transform standard product demos into experiences that people can't stop talking about?

At our dev conference for one of my AI startup clients, we wanted to bring AI coding power to life in a way that was tactile, interactive, and left a lasting impression—all created with the help of their ai product.

The Code Constellation: We created a large fabric surface embedded with soft glowing constellations, where each star represented a function, variable, or coding language. As attendees pushed the fabric surface, their touch "connected" stars to reveal their own personalized code constellation. This installation perfectly mirrored how the company helps people connect ideas faster, clean up complexity, and accelerate clarity—turning scattered thoughts into beautiful, working logic.

The result: Attendees could literally feel the magic of AI amplifying their personal powers. We didn't just tell them about the product—we let them experience transformation in their hands.

This is what I mean by moving from "what" to "why" before tackling "how."

The Data-Driven Experience Design Framework

Here's how I use analytics not just to measure success, but to design better experiential moments from the start:

The Four-Bucket Strategy: I assess each of the below four buckets and how they impact what we want to invest time and resources into.

• Business goals

• Attendee goals/ROI

• Macroeconomic environment

• Historical data

Then, I establish clear weighting between brand goals and business goals so teams understand investment priorities as we map the experience (i.e. we want 80% brand and 20% business-related).

Real-time optimization: I track engagement through event apps, social listening, and direct feedback. Remember my Diet Coke example at Google Think events? When an attendee started posting about wanting Diet Coke, we pivoted quickly and made it happen. Listen to what your attendees are saying in real-time and lean into that energy.

Personalization at scale: Like how TED allots a certain dollar amount ot attendees to spend on “buying” their own swag from their premium store to take home in a gifted suitcase (which they ship home for you). When you make attendees feel seen individually within a large-scale experience, that's when magic happens and why they remember you for years to come.

Historical data as crystal ball: I use past event data to predict what will create memorable moments and eliminate pain points. The Google Next food court redesign came from analyzing three years of attendee complaints about lunch logistics.

Beyond Vanity Metrics: What Actually Matters

ROI-driven decision makers want proof that experiential investments drive business results. Here's what I track beyond traditional attendance numbers:

• Social proof and word-of-mouth: Are you getting organic social mentions? How are people describing your event when no one's asking them to? I got a quote from a Leader I support saying other marketing leaders were asking how we created such an impressive experience on budget—that's gold.

• Relationship temperature: Are executives from prospect companies still talking about how much they enjoyed the event months later when deals are up for renewal? Are analysts and press writing positive things about you after the event?

• Next-step optimization: How does the event improve subsequent interactions? Are people more likely to attend demos, read emails, or take meetings after your experiential touchpoint?

• Community amplification: What is your community saying organically? Brand affinity is a leading indicator of customer lifetime value.

• Look beyond vanity: Sure, you can track social shares and demo completions, but dig deeper. What is that engagement really doing for pipeline and revenue?

Breaking the Panel-and-Keynote Prison

Tech events default to panels and keynotes because they feel safe. But safe doesn't stand out, and standing out is more valuable than blending in.

My framework for format innovation:

• Don't make your event another meeting: How do you make experiences co-creative and exciting for people to choose to attend?

• Energy-driven scheduling: People are more creative at night. That's why we served champagne, caviar, and chocolate before the opening keynote at our women's summit.

• The 70:30 rule: 30% prepared content, 70% audience-led content. Read audience energy and engagement cues, then adapt.

• Un-conference formats: Fishbowl discussions and Customer Share Circles create space for authentic peer learning that attendees can't get anywhere else.

• Surprise and delight: At Goop events, they didn't announce special guest speakers for the closing keynote so people stayed engaged until the end.

The Trust Economy: Why Venue Partnerships Make or Break Experiences

Working with amazing properties like The Four Seasons or Auberge and other brands I love isn't just about prestige—it's about partnership that elevates every touchpoint.

• Build relationships before you need them: I invest time in understanding venue capabilities, challenges, and goals before event planning begins.

• Create win-win scenarios: We gave venues positive exposure, donated items they needed that we purchased anyway, and made their jobs easier by understanding approval processes upfront.

• Collaborative enhancement: Utilize hotel partnerships for enhanced F&B experiences, bringing outdoor elements indoors and vice versa. Attendees are happy, and I’ve often had the hotel decide to adopt the requests we made into their evergreen menus and experiences for guests.

• Proactive problem-solving: No last-minute requests. Every detail planned and communicated in advance so the focus onsite is on attendee experience, not logistics firefighting. De-risking and scenario planning is good for the hotel, for your team and your attendees.

• Share the success: I always allow venues and agency partners to share in the recognition. Success is never a zero-sum game. Every event manager who’s ever gone above and beyond will receive an email to their manager from me, and other tokens of gratitude for their teamwork and effort.

The Cost of Playing It Safe

Here's what analytical, ROI-driven decision makers need to understand: the cost of NOT creating memorable experiences in competitive markets is exponentially higher than the investment in getting it right.

Breaking through the noise is more valuable than making zero impact in a crowded space. There's no such thing as "bad data" when you dare to be different, test, and iterate based on results.

• Ruthless editing and prioritization: What will drive the most ROI, and what can you cut? Maybe breakfast or florals aren’t worth the budget if you can invest in an unforgettable closing experience instead.

• Scale beyond the investment: Ensure your experiential elements can scale beyond the event through video content, case studies, campaigns, and roadshows. One great installation can fuel marketing for months.

• Word-of-mouth multiplication: When you show executives something they've never seen before that inspires awe while using your product, they become your most credible salespeople.

This is why people invest in art—because beauty, surprise, and emotional connection create value that compounds.

The Transformation Formula

At the core of every successful experiential event is a simple truth: we're not just moving people from Point A to Point B. We're creating space for them to have catharsis and transformation.

Start with your event brief focused on what you want attendees to feel before everything else. Where are they emotionally when they arrive, and where do you want them to be when they leave? After you nail the feeling, then focus on what you want them to think, and finally, what you want them to do.

Moving from 'what' to 'why' before tackling 'how' is the difference between events people attend and experiences people can't stop talking about.

Your competitors are still hosting conferences. You have the opportunity to architect transformation.

The question isn't whether you can afford to invest in elevated experiences. The question is whether you can afford not to.

What I’m Loving this week:  For all my favorite vendors, partners and products, visit: https://www.giannagaudini.com/gianna-recommends

Event Platform and podcast: If you're serious about creating experiential events that drive measurable business impact (and keeping your sanity while doing it), Bizzabo deserves a look. They're not just a registration platform—they're a true Event Experience Operating System that supports the entire journey from planning through post-event analysis.

Learn more:Bizzabo.comand Listen to my episode that dropped last week:Experiential Event Planning & Cognition

Gianna's Gems: How AI is Transforming Event Planning - Creating More Magical Moments

Hi there,

As someone who's spent over two decades crafting unique experiences for global brands, I'm fascinated by how AI is fundamentally changing our approach to event planning. Let me share what I'm seeing working with my top clients (three of which are AI companies).

The Magic Question That Started It All

In its best form, the magic happens when we use AI to answer that fundamental question I always ask: "How can I make this moment more magical?" Now we have more data to guide those decisions, and AI frees up more bandwidth for us to make it happen.

What excites me most is how AI is shifting us from reactive to predictive planning. Instead of scrambling to accommodate last-minute changes, we're now anticipating attendee needs before they even articulate them. We're seeing 45% of event organizers and directors actively using AI tools to enhance operations and personalize attendee experiences.

AI platforms can suggest personalized sessions, activities, and networking opportunities to create custom agendas, while automated systems handle attendee registration, check-in processes, and badge printing, greatly reducing wait times and human error. It also opens up new ways to surprise and delight attendees through immersive technology and personalization.

My Top AI Tools (Yes, I'm Naming Names)

I am naming the companies that I think are the best (and happen to also advise) because I am highly selective in who and what tools I work with. Aside from using Claude by Anthropic almost daily for everything from content outlines to research and contract comparison, what makes the companies below exceptional is their ability to handle the heavy lifting while preserving the human touch that creates memorable experiences.

BoomPop - I love the integrated ai-powered features like an AI-powered Itinerary Builder that builds your itinerary in minutes, and their AI-powered guest support that lets their AI Text Assistant answer guest questions. Their AI learns from past activity to improve future recommendations, pricing predictions, vendor availability forecasts, and RFP responses so it feels like like having an event planning assistant by your side, 24/7. They still have the personal touch with dedicated account managers, but those account  managers are more efficient and responsive due to the AI support.

Gradual - Love GRadual’s all-in-one community platform that supports everything from small intimate roundtables to multi-day (and stage) conferences with engaging and robust event capabilities. What sets them apart is their ability to support events with up to 100,000 concurrent users with robust content delivery and infrastructure. Their attendee matching features are also highly useful for what people want both virtually and in person at events right now making networking much more engaging, relevant and personal.

BookwithEva (EVA) - This streamlined platform makes booking quality entertainment and speakers quick, easy, and reliable, with more than 500 vetted entertainers ready to place offers on virtual or in-person events EVA - Entertainment made easy. Their AI-driven platform allows you to easily find entertainers through a variety of filters and search options, communicate directly with entertainers through their secure messaging system, and quickly narrow down options based on genre, price range, location, and availability.

Events.com ecosystem - While Events.com itself isn't a single AI platform, I love that it’s broader ecosystem includes powerful tools like Eventbrite Boost, an AI-driven event marketing tool that optimizes social media ads, email campaigns, and audience targeting to increase event attendance with AI-optimized paid advertising and predictive analytics for ticket demand and pricing recommendations.

Where AI Is Eliminating the Friction Points

The algorithms of AI help event planners automate things like venue selection, logistics management, content and email/social copy, task management, and scheduling tasks. The key is using AI to eliminate friction points so attendees focus on the content and connections, not the logistics. Here's where I've seen the biggest impact:

Venue Selection: AI search engines like BoomPop automatically narrow down venue options based on your specific criteria, saving weeks of manual research and back and forth with venues.

Contract Review: Here's where AI is becoming a game-changer for those of us juggling multiple vendor contracts. AI compares and negotiates proposals in real time by quickly analyzing contract terms, identifying potential red flags, comparing pricing across multiple vendors, and even suggesting negotiation points based on industry standards. This means less time buried in paperwork and more time focusing on the creative elements that make events memorable.

Attendee Flow and Predictive Planning: AI-powered systems using QR codes or facial recognition technology reduce wait times and improve attendee flow at entrances. AI will predict event attendance more accurately, manage food and beverage requirements based on real-time data, and monitor energy usage at large events.

Content Development: One area where AI is particularly transformative is content creation. AI can draft social media calendars, campaigns and posts, generate emails, and aid in sourcing different assets, from speakers and sponsors to events and vendors. Whether it's written or visuals, AI is incredibly useful for creating event content and pre-and post-event communications, with email templates and welcome packets. I've even seen companies using it to generate names for new conferences and event logos!

The Magic of Personalization

This is where AI truly shines in creating those magical moments. AI platforms can tailor event experiences by using attendee data to create custom agendas and personalized communication based on attendees providing preferences at registration.

For example, Brella's AI-powered matchmaking algorithm analyzes hundreds of data points to find highly relevant matches for each person, creating higher attendee engagement and satisfaction by curating a fulfilling event experience for each attendee.

I also think AI, when incorporated elegantly into events, can enhance the experience and inspire attendees or create a sense of awe. I work with an experiential agency called De-Yan, who always incorporates AI coding into immersive, art-like experiences. They work with all the fashion houses because people can't help but engage and share these on social. Other examples I've done range from creative AI photobooths that turn people's photos into works of art based on AI filters, or the time I hired a famous conductor to generate a musical score using the AI coordinates of the company I had invited to the event.

The impact is undeniable: 78% of event planners who have used AI in their planning report a higher return on investment. When people feel the event was designed specifically for them, they become advocates, not just attendees.

But Let's Keep It Real: The Limitations

I don't think event planners will ever be replaced by AI as it requires a high level of emotional intelligence and orchestration/teamwork and leadership that are hard to program. I remember attending TED Vancouver in 2019 and AI scientist Kai Fu Li flashed up a slide that had ten professions he thought were AI-proof, and Event Planner (along with CEO) was on there. However, here are a few challenges with AI I've experienced personally:

Generic Responses: AI pulls from known information on the internet, making it hard to be innovative when you're pulling from things that have already been done before. Plus, the lack of attention to detail leaves room for error. Overreliance on AI for creative copy and/or design can result in repetitive and uninspired themes and lower open/response rates. People love my newsletter and I have a high open rate because I create emotional connection through personal stories and use anecdotes from my career which an LLM could never have generated. The human touch remains irreplaceable for creating emotionally compelling narratives and storytelling throughout the experience.

Human Oversight: AI misfires require always double-checking automated outputs, and human oversight is key - AI assists but doesn't replace thoughtful planning and customer service. My recommendation is for planners to use AI as your strategic partner, not your replacement. AI should be thought of as a complement to your skillset and creativity, not something that can replace what you do. It can be a great brainstorming tool, or a starting point when you need an outline for a program, but when it comes to planning a personalized event that's innovative, creative, and engaging, it's lacking - you'll always need a human touch for that.

Looking Into My Crystal Ball: The Next 5-10 Years

The future is incredibly exciting. The next five years promise AI-powered real-time attendee insights, automated event logistics, hyper-personalized networking, and advanced predictive analytics to enhance decision-making.

I'm particularly excited about:

• Immersive Experiences: AI integration with Augmented Reality and Virtual Reality will lead to even more immersive event experiences, with AI personalizing virtual environments and making them more interactive. It can even democratize access to content and speakers - making having famous artists/people from past and future show up at your event or give a speech for much less than it costs today.

• Real-time Sentiment Analysis: AI will assess attendee satisfaction in real-time through sentiment analysis, analyzing facial expressions, social media posts, and feedback to provide immediate insights. (Hopefully companies like AWS will stop limiting this at their events!)

• Sustainability Optimization: AI will help optimize resources and reduce waste by predicting attendance accurately and monitoring energy usage to improve sustainability efforts. I just keynoted for a Tech Leaders Summit hosted by the Four Seasons and one problem that attendees brought up was the issue of food waste, so the challenge is on to crack that!

• Strategic Partnership: AI systems will start functioning as strategic business partners, helping executives make informed decisions and automate complex tasks with real-time data analysis and personalized insights.

My Final Gem

I love the limitless potential AI opens up by giving planners more time for strategic planning and creativity. The key will be staying curious and experimental while never losing sight of what makes events truly magical—the human connections and emotional experiences that technology can enhance but never replace.

The best AI, like any technology, feels invisible and elegantly enhances an experience. It should amplify your creativity and strategic thinking, not replace the heart of what we do.

What I'm Loving This Week: For all my favorite vendors, partners and products, visit: https://www.giannagaudini.com/gianna-recommends

I’ve always loved videos - from the 3,000 video playlist I have running on YouTube of my son’s top moments (we watch them several mornings a week and it always reminds me of the most important things in life), to the videos I captured of my own wedding, and then all those event sizzle reels that crystalize the hours of work that went into creating magic moments…That’s why I wanted to share (again) my favorite video platform for crafting timeless memory capsules in minutes - VidDay. I have shared my love for them before, but this week am tickled to share an interview I did with VidDay’s founder about designing thoughtful events with intention, for connection and impact. Read it here. Take 10% off with my discount code: ViddayGVIP10

GIANNA'S GEM Sexy Property Spotlight: Four Seasons Napa Valley

When Excellence Meets Terroir: Why This Calistoga Sanctuary Commands Its Premium

Four Seasons Napa Valley isn't just another luxury resort—it's a one of a kind gem of a property that captures the complete essence of wine country through the lens of uncompromising Four Seasons excellence. This is where Napa's agricultural soul meets hospitality perfection, and why world class travelers and businesses will pay premium rates without question to experience this majestic resort.

Here's what lights me up about this property: It is truly a sanctuary that will drop your cortisol level as soon as you drive up the vineyard lined driveway. It's not trying to be Napa—it is Napa, distilled into its most refined form. I can say with full honestly that this was the one property I have been to in Napa where I felt 100% present at every moment and savored the tranquility of the natural surroundings, the peace and calm of the resort and genuine care the staff took to ensure every need was tended to. It was a slice of paradise that left me feeling inspired, restored, and even looking into their private residences because I truly would love making this property a home. Read on to get intrigued.

Why Four Seasons Napa Valley Is Worth Every Premium Dollar

While other properties offer wine country accommodations, and let’s face it, at inflated rates, The Four Seasons in Calistoga has created something genuinely rare: a resort that wraps you in Napa like a cozy cashmere, bringing the best to you so you can relax stress free in the best of this magical place. They thought of everything and spared no detail - for instance, its own working winery, Elusa, and tasting room where guests can taste library wines just steps from their casitas. As we checked in, we were also invited to feel free to sample the grapes ourselves off of one of the vines that bordered the resort. What a special and inviting experience. This isn't tourism—it's terroir-driven hospitality that only Four Seasons could execute with such seamless sophistication. And of course, we were welcomed to our room with a bottle of Elusa’s wine paired with chocolate and a charcuterie board - a perfect wine country welcome.

The property commands its rates because it delivers experiences money typically can't buy: direct access to vineyard-to-glass storytelling, an open-air Michelin-starred restaurant, Auro, featuring a pristine glass exhibition kitchen to view the magic making, legendary mountain views, and a Mexican chef to honor the many workers who work hard to bring the harvest to table every year. We were greeted at the restaurant entrance by the sommelier who offered us an amuse bouche and glass of sparkling wine - a simple but important detail. I remember a pain point for me at The French Laundry was having to wait 30 minutes for a glass of wine at my first time dining there - they nailed this pain point by offering a snack and a welcome drink before we were even seated. Watching a full harvest moon rise over the mountains like a show before our eyes made it even more special. No fancy art needed!

What Makes This Property Genuinely Irreplaceable

Bringing Wine Country to Guests Seamlessly: 

What sets Four Seasons Napa Valley apart is how masterfully it delivers the entire wine country experience within its borders. Guests can taste estate-grown grapes steps from their accommodations, dine on Michelin-starred cuisine while gazing at the same vineyard and Calistoga mountains that produce their wine, and transition seamlessly from poolside relaxation to farm to table dining in indoor/outdoor country-chic settings without the logistics of having to even board a bus or car the entire time. This isn't just convenience—it's curation at the highest level, where every element of the quintessential Napa experience has been thoughtfully integrated into a single, cohesive destination to save time and pain so attendees can spend more time savoring the experience, relaxing, and mingling with eachother. For busy executives and discerning groups, this means maximum immersion with minimal coordination—the luxury of experiencing wine country's soul without the typical touring complexities.

Event Spaces Built for Community: The two main event spaces beautifully combine outdoor space with indoor space, each with a private lawn for a reception, dinner or wedding ceremony, and indoor space for those late night dance parties or winter months. The Vineyard Barn and lawn is inspired by rustic architecture and overlooks the Cabernet Vineyard and Palisade, while the Calistoga Ballroom and Terrace overlook the lake and fountains and can be access privately and completely distinct from any other hotel guests for the most private and discreet celebrations and events. The outdoor terrace capitalizes on those golden hour moments that make presentations memorable, while indoor venues feature built-in bars that keep networking flowing seamlessly. And…there are a couple of smaller “dining room” vignettes set in the vineyard on property with overhangs - a perfect way to bring your guests to the vineyard without having to drive off property. Plan a memorable company picnic lunch or executive dinner that guests don’t even have to travel off property to reach, yet feel miles away nestled within the cabernet vines. 

The Culinary Adventure: Two spectacular restaurants, Truss and Auro, showcase panoramic mountain vistas that serve as natural conversation starters for deal-making. The Michelin Star Auro isn't just about prestige—it's about offering clients and executives dining experiences that match the caliber of the finest restaurants Napa has to offer without having to leave the property. For an intimate, rarefied experience, vineyard picnics can be arranged in the middle of the property vineyard. Truss is a vibrant brasserie-style all-day dining experience with American-Mediterranean flavors and Napa Valley’s finest ingredients. With sweeping vineyard and Palisades Mountain views, guests can sample bold, seasonal dishes, renowned pizzas, handcrafted cocktails. The poolside Mexican restaurant, Campo,  offered fresh, local flavors as bright as the lemon-colored decor that lend well to more casual, healthy comfort dining and relaxed relationship building. The open-air poolside restaurant is conveniently located between the Resort Pool and the adults-only infinity pool serving California-inspired favourites that change with the seasons and showcase Napa Valley’s freshest ingredients. 

Adult-Focused Luxury: The adults-only infinity pool creates that coveted space where serious conversations happen organically in the pristine infinity pool surrounded by sweeping wine country views and bordered by grapevines, while the main infinity pool accommodates mixed groups without compromising sophistication. There is a bocce court and other activities like s’mores kits available for children, yet plenty of quiet spaces like the spa sanctuary, pristine gym, and adult pool for those who want an adult-only experience. This dual-pool approach is strategic hospitality at its finest providing inclusive and enjoyable options for anyone.

Accommodations That Deliver Impact: These aren't hotel rooms—they're vineyard-view sanctuaries with oversized soaking tubs, Le Labo bath product, and waterfall showers that ensure your VIPs (and you) arrive to meetings genuinely rejuvenated. The casita-style layout provides privacy for sensitive discussions while maintaining the communal energy essential for team cohesion. Every detail is seamless…rooms come with a wine fridge - perfect for storing Napa wine purchases after a tasting, or enjoying a selection of Napa’s local wines, and the rooms are spacious enough with tall ceilings and sweeping views to make you feel as though you are home away from home.

Gianna’s 10/10 Rating

This property succeeds because it understands something fundamental about modern luxury hospitality: today's executives and discerning clients aren't impressed by amenities alone—they're moved by authentic experiences that reflect sophistication without pretense.

The chic, refined minimalist design doesn't compete with Napa's dramatic setting; it enhances it. The spa experience caters to the longevity-focused crowd featuring a small but tranquil outdoor space with a cold plunge and cedar sauna that complement Calistoga’s traditional wellness culture. The spa offers the kind of sophisticated recovery experiences that allow executives to return from retreats genuinely renewed, a key part of my success formula: Stress + Rest = Growth and Success. 

As always, the impeccable Four Seasons service anticipates needs without hovering. This is hospitality intelligence that justifies premium investment. A text message to check if I wanted turn down service since my do not disturb sign was on…another text to see if my room was suitable to my needs and if anything else to make my stay special. When I arrived and was interested in moving my reservation to the Michelin Star restaurant, I received a phone call accommodating the request. Every staff member I engaged with was genuinely helpful, offering me tips on where to run in the morning to what to order on the lunch menu. The helpfulness of the Four Seasons brand isn’t lost on me, a former Google Event Leader, where “helpfulness” was synonymous with our brand.

For planners seeking venues that elevate and expand what’s possible with hospitality rather than merely accommodate, Four Seasons Napa Valley delivers something increasingly rare: an authentic sense of place wrapped in operational excellence that makes complex logistics look and appear effortless.

Some experiences are worth the premium. This is one of them.

Ready to explore how Four Seasons Napa Valley can transform your next gathering from successful to unforgettable? Let's discuss making wine country magic happen at the level your vision deserves - reach out to learn more via a discovery call: intro.co/GiannaGaudini